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Customer Quality Engineer - Quality Dept

25319558 D6a9 48ab 93d2 99e4878a8ffc 19000101 000001 · Moraine, OH, US, Moraine, OH · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company25319558 D6a9 48ab 93d2 99e4878a8ffc 19000101 000001
TitleCustomer Quality Engineer - Quality Dept
Normalized title-
Department / team-
LocationMoraine, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-20 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Linked records

Company25319558 D6a9 48ab 93d2 99e4878a8ffc 19000101 000001
Sourcebaee602b-6798-4b3f-8105-30a880e3fc19
ATS providerADP Workforce Now Recruiting

Description

Job Description I. Job Profile Job Title Customer Quality Engineer Department Quality Direct Supervisor Customer Quality Engineer Supervisor/Quality Manager Direct Subordinates N/A II. Job Summary： 1. Gather information of cussomter complaints and concerns correctly. 2. Organize the internal teams handling customer complaints and timely respond to customer. 3. Manage the customer's performance scorecard and improve customer's statisfaction. 4. Train and guide teams write 8D report. III. Job Functions and Duties NO. Representative Duties 1 Interact with customers and company liaison at cutomser's site. Gather the information to tell whether the product meets cutomster's requirements. 2 Transfer the voice of the customer into the internal quality standard. Categorize the customer complaints into sepecific quality defects. 3 Issue quality alert to the related internal departments and provide placard for developing the clean point. Coordinate sort and containment activity in house. Organize meeting and acitivities for developing coutnermeausres for the quality defect and root cause analysis and improvement. 4 Follow up the countermeasures and improvement activities. Verify the effectivness of the activities. Close the quality complaint when the effectiveness are verified. 5 Create reports and analyze the data for customer compalints, such as weekly report, monthy report and special report according to customer's requirements. 6 Record customer complaints and third-party sorting activities. 7 Customer and transit warehouse return and handling processt. 8 Effectively communicate with the customers. Timely gather the feedbacks from the customer to inprove customer's satisfaction. Provide any needed assistance required by customer / technical support teams to identify and resolve issues with respective product. 9 Train and guide teams to write 8D report. 10 Other duties as assigned. 11 Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time. IⅤ. Qualification Job Requirements Language Languages spoken commonly in the workplace are English or both English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to speak effectively and interact with other team members, engineers, leadership and customers. Experience 1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience preferred. Prefer experience in Quality, Manufacturing or Production functions in the automotive production manufacture industry. Education Bacholar degreses or above. Major in STEM fields. Prefer having the training on quality tools and lean Six Sigma. Physical Condition Customer Quality Engineer will be required to work in an office environment at a desk and interacting with others on the manufacturing floor. Must be energetic and able to work under pressure. Must be able to travel to customer facility, as required. Other Requirements 1. Proficient in using Microsoft Office software Word, Excel, Power Point; 2. Proficient in IATF Core (Five) Tools and quality statistics knowledge; 3. Proficient in using 8D method to solve problems; Knowledge, Skills & Abilities utilized on the job Professional Knowledge, Skills Professional Knowledge: 1. Familiar with manufacturing principle and technological process of automotive glass. 2. Familiar with the company's quality policy, objectives and commitments. 3. Have a good knowledge of IATF16949 quality management system. 4. Familiar with various standards and inspection/test methods for automotive glass. 5. Familiar with work flow and responsibilities of all departments in the company. 6. Have a knowledge of work flow for quality planning and customer service. 7. Proficient in using Microsoft Office software Word, Excel, Power Point. 8. Familiar with 8D problem solving method and writing 8D report. 9. Good communication skills. Effectively communicate with other team members. Protect the interest of the whole company when communicating with the customer. 10. Ability to recognize urgency and complete tasks according to customer's requirements. Training Required Training in manufacturing process of automotive glass Trained in IATF 16949 quality system (including five tools); Training in quality tools. Traing in how to use customer portal. Training in work flow process V. Work Environment: 1. Internal: Office/workshops in plant; 2. External: Various business divisions/client area. VI. Key Performance Indicators: Timeliness and effectiveness of complaint handling and closure,Punctual report rate,Completeness of reports (Weekly reports, 8D, Monthly reports),Number of customer complaints(Number of complaints per million),External loss (Third Party Sorting Cost),Customer performance. Must be 18 years of age or older. Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Fuyao Glass America, Inc. is a Drug-Free Workplace.

Full job record

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Source IDbaee602b-6798-4b3f-8105-30a880e3fc19
Board IDbaee602b-6798-4b3f-8105-30a880e3fc19
Provideradp_workforcenow
Provider Job Key584749
TitleCustomer Quality Engineer - Quality Dept
Normalized Title—
Statusactive
Activeyes
Location TextMoraine, OH, US, Moraine, OH
Department—
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Employment Typefull_time
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CountryUnited States
RegionOH
CityMoraine
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=25319558-d6a9-48ab-93d2-99e4878a8ffc&ccId=19000101_000001&lang=en_US&type=JS&jobId=584749&jwId=9201212099772_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=25319558-d6a9-48ab-93d2-99e4878a8ffc&ccId=19000101_000001&lang=en_US&type=JS&jobId=584749&jwId=9201212099772_1
First Seen At2026-05-31 18:52:16Z
Last Seen At2026-06-06 12:50:29Z
Last Checked At2026-06-06 12:50:29Z
Last Changed At2026-06-06 12:50:29Z
Inactive At—
Source Posted At2026-04-20 18:23:00Z
Source Updated At—
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    "requisitionDescription": "<div><div>&nbsp;<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"918\" style=\"border-collapse: collapse;width:691pt;\" data-pasted=\"true\"><tbody><tr><td colspan=\"12\" rowspan=\"2\" height=\"88\" style=\"padding: 0px; color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri, sans-serif; vertical-align: top; border-width: medium 1pt medium medium; border-style: none solid none none; border-color: currentcolor black currentcolor currentcolor; border-image: initial; white-space: nowrap; height: 66pt; width: 918px;\" align=\"left\" valign=\"top\">&nbsp;<table cellpadding=\"0\" cellspacing=\"0\" style=\"width: 918px;\"><tbody><tr><td colspan=\"12\" rowspan=\"2\" height=\"88\" class=\"xl73\" style='padding: 0px; color: black; font-size: 32px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: bottom; border-image: initial; border-width: 1pt 1pt medium; border-style: solid solid none; border-color: windowtext black currentcolor windowtext; background: white; height: 66pt; width: 100%;'>Job Description</td></tr></tbody></table>&nbsp;</td></tr><tr></tr><tr><td rowspan=\"2\" height=\"60\" class=\"xl79\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt 1pt 1pt; border-style: solid; border-color: windowtext windowtext black; background: white; height: 45pt; width: 90px;'>I. Job Profile</td><td class=\"xl68\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; border-image: initial; background: white; width: 115px;'>Job Title</td><td colspan=\"4\" class=\"xl81\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 268px;'>Customer Quality Engineer</td><td colspan=\"3\" class=\"xl81\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 177px;'>Department</td><td colspan=\"3\" class=\"xl81\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 268px;'>Quality</td></tr><tr><td height=\"30\" class=\"xl67\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; background: white; height: 22.5pt; width: 115px;'>Direct Supervisor</td><td colspan=\"4\" class=\"xl120\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 1pt medium; border-style: none solid solid none; border-color: currentcolor black windowtext currentcolor; background: white; width: 268px;'>Customer Quality Engineer Supervisor/Quality Manager</td><td colspan=\"3\" class=\"xl67\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt 1pt medium; border-style: solid solid solid none; border-color: windowtext windowtext windowtext currentcolor; background: white; width: 177px;'>Direct Subordinates</td><td colspan=\"3\" class=\"xl85\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 1pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 268px;'>N/A</td></tr><tr><td colspan=\"12\" height=\"95\" class=\"xl91\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: justify; vertical-align: top; border-image: initial; border-width: medium 1pt 1pt; border-style: none solid solid; border-color: currentcolor black windowtext windowtext; background: white; height: 71.25pt; width: 918px;'>II. Job Summary：<br><span style='color:black;font-size:13px;font-weight:400;font-style:normal;text-decoration:none;font-family:\"Times New Roman\", serif;'>1. Gather information of cussomter complaints and concerns correctly.&nbsp;<br>&nbsp;2. Organize the internal teams handling customer complaints and timely respond to customer.&nbsp;<br>&nbsp;3. Manage the customer&#39;s performance scorecard and improve customer&#39;s statisfaction.<br>&nbsp;4. Train and guide teams write 8D report.</span></td></tr><tr><td colspan=\"12\" height=\"35\" style=\"padding: 0px; color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: Calibri, sans-serif; vertical-align: top; border-width: medium 1pt medium medium; border-style: none solid none none; border-color: currentcolor black currentcolor currentcolor; border-image: initial; white-space: nowrap; height: 26.25pt; width: 918px;\" align=\"left\" valign=\"top\">&nbsp;<table cellpadding=\"0\" cellspacing=\"0\" style=\"width: 918px;\"><tbody><tr><td colspan=\"12\" height=\"35\" class=\"xl95\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 1pt 1pt medium; border-style: solid solid none; border-color: windowtext black currentcolor windowtext; background: white; height: 26.25pt; width: 918px;'>III. Job Functions and Duties</td></tr></tbody></table>&nbsp;</td></tr><tr><td height=\"32\" class=\"xl69\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 1pt 0.5pt 0.5pt 1pt; border-style: solid; border-color: windowtext; background: white; height: 24pt; width: 90px;'>NO.</td><td colspan=\"11\" class=\"xl98\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 1pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Representative Duties</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>1</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Interact with customers and company liaison at cutomser&#39;s site. Gather the information to tell whether the product meets cutomster&#39;s requirements.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>2</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Transfer the voice of the customer into the internal quality standard. Categorize the customer complaints into sepecific quality defects.</td></tr><tr><td height=\"36\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 27.6pt; width: 90px;'>3</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Issue quality alert to the related internal departments and provide placard for developing the clean point. Coordinate sort and containment activity in house. Organize meeting and acitivities for developing coutnermeausres for the quality defect and root cause analysis and improvement.</td></tr><tr><td height=\"42\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 32.1pt; width: 90px;'>4</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Follow up the countermeasures and improvement activities. Verify the effectivness of the activities. Close the quality complaint when the effectiveness are verified.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>5</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Create reports and analyze the data for customer compalints, such as weekly report, monthy report and special report according to customer&#39;s requirements.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>6</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Record customer complaints and third-party sorting activities.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>7</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Customer and transit warehouse return and handling processt.</td></tr><tr><td height=\"40\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 30pt; width: 90px;'>8</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Effectively communicate with the customers. Timely gather the feedbacks from the customer to inprove customer&#39;s satisfaction. Provide any needed assistance required by customer / technical support teams to identify and resolve issues with respective product.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>9</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Train and guide teams to write 8D report.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>10</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Other duties as assigned.</td></tr><tr><td height=\"32\" class=\"xl71\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: currentcolor windowtext windowtext; background: white; height: 24pt; width: 90px;'>11</td><td colspan=\"11\" class=\"xl117\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; background: white; width: 828px;'>Nothing in the Position Description restricts management&#39;s right to assign or re-assign duties and responsibilities to this job at any time.</td></tr><tr><td colspan=\"12\" height=\"20\" class=\"xl88\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: medium 1pt 0.5pt; border-style: none solid solid; border-color: currentcolor black windowtext windowtext; height: 15pt; width: 918px;'>IⅤ. Qualification</td></tr><tr><td rowspan=\"5\" height=\"267\" class=\"xl101\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt medium 1pt; border-style: none solid; border-color: currentcolor windowtext; height: 202.05pt; width: 90px;'>Job Requirements</td><td class=\"xl70\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium medium 0.5pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; width: 115px;'>Language</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt 0.5pt; border-style: solid; border-color: windowtext black windowtext windowtext; width: 713px;'>Languages spoken commonly in the workplace are English or both English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.<br>&nbsp;Ability to speak effectively and interact with other team members, engineers, leadership and customers.</td></tr><tr><td height=\"46\" class=\"xl70\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium medium 0.5pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; height: 35.1pt; width: 115px;'>Experience</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt 0.5pt; border-style: solid; border-color: windowtext black windowtext windowtext; width: 713px;'>1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience preferred. Prefer experience in Quality, Manufacturing or Production functions in the automotive production manufacture industry.</td></tr><tr><td height=\"34\" class=\"xl70\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium medium 0.5pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; height: 25.5pt; width: 115px;'>Education</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt 0.5pt; border-style: solid; border-color: windowtext black windowtext windowtext; width: 713px;'>Bacholar degreses or above. Major in STEM fields. Prefer having the training on quality tools and lean Six Sigma.</td></tr><tr><td height=\"52\" class=\"xl72\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium medium 0.5pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; height: 39.6pt; width: 115px;'>Physical Condition</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt 0.5pt; border-style: solid; border-color: windowtext black windowtext windowtext; width: 713px;'>Customer Quality Engineer will be required to work in an office environment at a desk and interacting with others on the manufacturing floor. Must be energetic and able to work under pressure. Must be able to travel to customer facility, as required.</td></tr><tr><td height=\"53\" class=\"xl70\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium medium 0.5pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; height: 40.35pt; width: 115px;'>Other Requirements</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt 0.5pt; border-style: solid; border-color: windowtext black windowtext windowtext; width: 713px;'>1. Proficient in using Microsoft Office software Word, Excel, Power Point;<br>&nbsp;2. Proficient in IATF Core (Five) Tools and quality statistics knowledge;&nbsp;<br>&nbsp;3. Proficient in using 8D method to solve problems;</td></tr><tr><td rowspan=\"9\" height=\"348\" class=\"xl101\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt medium 1pt; border-style: solid solid none; border-color: windowtext windowtext currentcolor; height: 261pt; width: 90px;'>Knowledge, Skills &amp; Abilities utilized on the job</td><td rowspan=\"4\" class=\"xl109\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: medium 0.5pt; border-style: none solid; border-color: currentcolor windowtext; width: 115px;'>Professional Knowledge, Skills</td><td colspan=\"10\" rowspan=\"4\" class=\"xl111\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt medium 0.5pt; border-style: solid solid none; border-color: windowtext black currentcolor windowtext; width: 713px;'>Professional Knowledge:<br>&nbsp;1. Familiar with manufacturing principle and technological process of automotive glass.<br>&nbsp;2. Familiar with the company&#39;s quality policy, objectives and commitments.&nbsp;<br>&nbsp;3. Have a good knowledge of IATF16949 quality management system.&nbsp;<br>&nbsp;4. Familiar with various standards and inspection/test methods for automotive glass.&nbsp;<br>&nbsp;5. Familiar with work flow and responsibilities of all departments in the company.&nbsp;<br>&nbsp;6. Have a knowledge of work flow for quality planning and customer service.&nbsp;<br>&nbsp;7. Proficient in using Microsoft Office software Word, Excel, Power Point.<br>&nbsp;8. Familiar with 8D problem solving method and writing 8D report.&nbsp;<br>&nbsp;9. Good communication skills. Effectively communicate with other team members. Protect the interest of the whole company when communicating with the customer.&nbsp;<br>&nbsp;10. Ability to recognize urgency and complete tasks according to customer&#39;s requirements.</td></tr><tr></tr><tr></tr><tr></tr><tr><td rowspan=\"5\" height=\"130\" class=\"xl109\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: center; vertical-align: middle; border-image: initial; border-width: 0.5pt 0.5pt medium; border-style: solid solid none; border-color: windowtext windowtext currentcolor; height: 97.5pt; width: 115px;'>Training Required</td><td colspan=\"10\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; width: 713px;'>Training in manufacturing process of automotive glass</td></tr><tr><td colspan=\"10\" height=\"26\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; height: 19.5pt; width: 713px;'>Trained in IATF 16949 quality system (including five tools);</td></tr><tr><td colspan=\"10\" height=\"26\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; height: 19.5pt; width: 713px;'>Training in quality tools.</td></tr><tr><td colspan=\"10\" height=\"26\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; height: 19.5pt; width: 713px;'>Traing in how to use customer portal.</td></tr><tr><td colspan=\"10\" height=\"26\" class=\"xl103\" style='padding: 0px; color: black; font-size: 13px; font-weight: 400; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: middle; border-image: initial; border-width: 0.5pt 1pt 0.5pt medium; border-style: solid solid solid none; border-color: windowtext black windowtext currentcolor; height: 19.5pt; width: 713px;'>Training in work flow process</td></tr><tr><td colspan=\"12\" height=\"79\" class=\"xl106\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: top; border-image: initial; border-width: 1pt; border-style: solid; border-color: windowtext black windowtext windowtext; height: 59.25pt; width: 918px;'>V. Work Environment:<br><span style='color:black;font-size:13px;font-weight:400;font-style:normal;text-decoration:none;font-family:\"Times New Roman\", serif;'>&nbsp;1. Internal: Office/workshops in plant;&nbsp;<br>&nbsp;2. External: Various business divisions/client area.&nbsp;</span></td></tr><tr><td colspan=\"12\" height=\"55\" class=\"xl106\" style='padding: 0px; color: black; font-size: 13px; font-weight: 700; font-style: normal; text-decoration: none; font-family: \"Times New Roman\", serif; text-align: left; vertical-align: top; border-image: initial; border-width: 1pt; border-style: solid; border-color: windowtext black windowtext windowtext; height: 41.25pt; width: 918px;'>VI. Key Performance Indicators:<br><span style='color:black;font-size:13px;font-weight:400;font-style:normal;text-decoration:none;font-family:\"Times New Roman\", serif;'>Timeliness and effectiveness of complaint handling and closure,Punctual report rate,Completeness of reports (Weekly reports, 8D, Monthly reports),Number of customer complaints(Number of complaints per million),External loss (Third Party Sorting Cost),Customer performance.<br>&nbsp;</span></td></tr></tbody></table><p id=\"isPasted\"><br></p><p><br></p></div></div>\n<br/>Must be 18 years of age or older.<br/>Fuyao Glass America Inc., Core Foundation Competencies including Ethics, Integrity, Values & Trust. Fuyao Glass America Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.<br/>Fuyao Glass America, Inc. is a Drug-Free Workplace.<br/>",
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