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HomeCompanies1dbdd623 584f 49ff 9c37 77cd8670f636 19000101 000001Senior Customer Success Manager

Senior Customer Success Manager

1dbdd623 584f 49ff 9c37 77cd8670f636 19000101 000001 · US · Active · $135,000–$170,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1dbdd623 584f 49ff 9c37 77cd8670f636 19000101 000001
TitleSenior Customer Success Manager
Normalized title-
Department / team-
LocationUnited States
Work model-
Employment typeFull Time
Salary$135,000–$170,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-07 / 2026-05-31
Changed / last seen2026-06-19 / 2026-06-19

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Linked records

Company1dbdd623 584f 49ff 9c37 77cd8670f636 19000101 000001
Sourceda7215c5-926b-476a-af85-c94ced9d0fec
ATS providerADP Workforce Now Recruiting

Description

Our New Teammate Are you a customer champion with a passion for connectivity and a deep understanding of the broadband landscape? Skyline is seeking a Customer Success Manager based in the Sacramento, CA area to serve as the trusted advisor to our key telecommunications and public-sector clients. If you excel at building strong relationships, translating technical concepts into business value, and ensuring customers realize the full potential of their network infrastructure, we want to hear from you. The Customer Success Manager is Skyline's customer-facing representative and represents our brand and commitment to excellence across all phases of customer operations, specifically for our broadband and connectivity solutions. Serving clients primarily in the greater Sacramento area, the CSM acts as a dedicated customer advocate, providing strategic guidance, proactive support, and an intimate knowledge of their business needs. This role is crucial for managing the customer relationship, ensuring the successful delivery of our services, and driving mutual value. The Customer Success Manager plays a critical role in ensuring customer satisfaction and driving the success of our broadband products and telecommunications services. This role requires a combination of technical knowledge of network infrastructure, strong communication skills, and a customer-focused mindset. The CSM serves as a liaison between Skyline and its customers, providing support, guidance, and proactive engagement to help customers get the most from our services. You can expect to spend your time accomplishing the following: 45% of the time on Objective 1: Strategic Relationship & Value Management 20% of the time on Objective 2: Proactive Escalation & Incident Management 15% of the time on Objective 3: Growth & Opportunity Identification 10% of the time on Objective 4: Performance Reporting & Contractual Alignment 10% of the time on Objective 5: Internal Advocacy & Collaboration Job Responsibilities – What to Expect Act as the primary point of contact and trusted advisor for a customer serving broadband subscribers Coordinate and schedule regular business reviews, strategic planning sessions, and operational meetings with customers (both online and in-person). Translate technical network and broadband concepts (e.g., fiber, ISP/OSP, network architecture) into clear, business-oriented language for customers. Coordinate and communicate planned network maintenance, service upgrades, and software updates to minimize customer impact. Liaise with internal support teams and field technicians to ensure the timely resolution of service incidents. Oversee the financial health of your customer accounts, including approving time sheets for project resources and managing budgets. Serve as a Subject Matter Expert (SME) on Skyline’s broadband services and the competitive landscape. Mentor CSM I and II team members and contribute to the team’s succession planning program. Respond promptly and effectively to all customer requests, issues, or concerns. Your Knowledge & Expertise Bachelor’s Degree in Management Information Systems (preferred) PMP Certified (preferred) ITIL Foundation v4 (preferred) 7+ years of experience in a customer-facing role such as Customer Success, Account Management, or Service Delivery Management, with a significant focus on telecommunications, ISP, or broadband industry. 5+ years of experience managing relationships with public sector clients. Direct experience with California state, county, or municipal agencies is strongly preferred. Deep understanding of broadband technologies and concepts, including fiber optics (ISP/OSP), network architecture, service delivery, and network performance metrics (e.g., latency, jitter, bandwidth). Experience with Fiber optic networking, Coherent DWDM, MPLS, L3VPN, EVPN, EvPL, EvLAN, Direct Internet Access, Communications Shelter Colocation, Middle Mile Network Provider 3-5 years of experience in an IT Service Management (ITSM) environment. Proven ability to empathize with customer needs and advocate for their interests within a technical organization. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with both technical and non-technical stakeholders. Strong ability to self-manage, work closely with many different teams, and drive tasks to completion with minimal oversight. An analytical mindset with the ability to analyze performance data, identify trends, and make data-driven recommendations. Based in the Sacramento, CA metropolitan area for customer site visits and meetings Benefits Included: Medical Insurance Vision Insurance Dental Insurance FSA Plan Paid Time Off 401K Retirement Savings Plan Training & Tuition Assistance Disability & Life Insurance

Full job record

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Board IDda7215c5-926b-476a-af85-c94ced9d0fec
Provideradp_workforcenow
Provider Job Key466014
TitleSenior Customer Success Manager
Normalized Title
Statusactive
Activeyes
Location TextUS
Department
Team
Employment Typefull_time
Workplace Type
Remote Policy
CountryUnited States
Region
City
Salary Raw135000.00 To 170000.00 (USD) Annually
Salary Min135,000
Salary Max170,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1dbdd623-584f-49ff-9c37-77cd8670f636&ccId=19000101_000001&lang=en_US&type=JS&jobId=466014&jwId=9200566717935_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1dbdd623-584f-49ff-9c37-77cd8670f636&ccId=19000101_000001&lang=en_US&type=JS&jobId=466014&jwId=9200566717935_1
First Seen At2026-05-31 18:56:09Z
Last Seen At2026-06-19 12:42:14Z
Last Checked At2026-06-19 12:42:14Z
Last Changed At2026-06-19 12:42:14Z
Inactive At
Source Posted At2026-05-07 12:21:00Z
Source Updated At
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Extensions
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    "requisitionDescription": "<div><div><div><div><p><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 24px; color: rgb(17, 64, 104);\">Our New Teammate</span></strong></span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Are you a customer champion with a passion for connectivity and a deep understanding of the broadband landscape? Skyline is seeking a Customer Success Manager <strong>based in the </strong><strong>Sacramento, CA area</strong> to serve as the trusted advisor to our key telecommunications and public-sector clients. If you excel at building strong relationships, translating technical concepts into business value, and ensuring customers realize the full potential of their network infrastructure, we want to hear from you.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The Customer Success Manager is Skyline&#39;s customer-facing representative and represents our brand and commitment to excellence across all phases of customer operations, specifically for our broadband and connectivity solutions. Serving clients primarily in the greater Sacramento area, the CSM acts as a dedicated customer advocate, providing strategic guidance, proactive support, and an intimate knowledge of their business needs. This role is crucial for managing the customer relationship, ensuring the successful delivery of our services, and driving mutual value.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The Customer Success Manager plays a critical role in ensuring customer satisfaction and driving the success of our broadband products and telecommunications services. This role requires a combination of technical knowledge of network infrastructure, strong communication skills, and a customer-focused mindset. The CSM serves as a liaison between Skyline and its customers, providing support, guidance, and proactive engagement to help customers get the most from our services.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">You can expect to spend your time accomplishing the following:</span></p><ul><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">45% of the time on Objective 1: Strategic Relationship &amp; Value Management</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">20% of the time on Objective 2: Proactive Escalation &amp; Incident Management</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">15% of the time on Objective 3: Growth &amp; Opportunity Identification</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">10% of the time on Objective 4: Performance Reporting &amp; Contractual Alignment</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">10% of the time on Objective 5: Internal Advocacy &amp; Collaboration</span></li></ul><p><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 24px; color: rgb(17, 64, 104);\">Job Responsibilities &ndash; What to Expect&nbsp;</span></strong></span></p><ul><li data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Act as the primary point of contact and trusted advisor for a customer serving broadband subscribers</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Coordinate and schedule regular business reviews, strategic planning sessions, and operational meetings with customers (both online and in-person).</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Translate technical network and broadband concepts (e.g., fiber, ISP/OSP, network architecture) into clear, business-oriented language for customers.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Coordinate and communicate planned network maintenance, service upgrades, and software updates to minimize customer impact.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Liaise with internal support teams and field technicians to ensure the timely resolution of service incidents.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Oversee the financial health of your customer accounts, including approving time sheets for project resources and managing budgets.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Serve as a Subject Matter Expert (SME) on Skyline&rsquo;s broadband services and the competitive landscape.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Mentor CSM I and II team members and contribute to the team&rsquo;s succession planning program.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Respond promptly and effectively to all customer requests, issues, or concerns.</span></li></ul><p><span style=\"font-family: arial,sans-serif;\"><br></span></p><p><span style=\"font-family: arial,sans-serif;\"><strong><span style=\"font-size: 24px; color: rgb(17, 64, 104);\">Your Knowledge &amp; Expertise&nbsp;</span></strong></span></p><ul><li data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Bachelor&rsquo;s Degree in Management Information Systems (preferred)</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">PMP Certified (preferred)</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">ITIL Foundation v4 (preferred)</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">7+ years of experience in a customer-facing role such as Customer Success, Account Management, or Service Delivery Management, with a significant focus on telecommunications, ISP, or broadband industry.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">5+ years of experience managing relationships with public sector clients. Direct experience with California state, county, or municipal agencies is strongly preferred.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Deep understanding of broadband technologies and concepts, including fiber optics (ISP/OSP), network architecture, service delivery, and network performance metrics (e.g., latency, jitter, bandwidth).</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Experience with Fiber optic networking, Coherent DWDM, MPLS, L3VPN, EVPN, EvPL, EvLAN, Direct Internet Access, Communications Shelter Colocation, Middle Mile Network Provider</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">3-5 years of experience in an IT Service Management (ITSM) environment.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Proven ability to empathize with customer needs and advocate for their interests within a technical organization.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with both technical and non-technical stakeholders.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Strong ability to self-manage, work closely with many different teams, and drive tasks to completion with minimal oversight.</span></li><li><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">An analytical mindset with the ability to analyze performance data, identify trends, and make data-driven recommendations.</span></li><li style=\"font-weight: bold;\"><span style=\"font-family: arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Based in the Sacramento, CA metropolitan area for customer site visits and meetings</span></li></ul><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><br></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: var(--line-height-base); color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);' id=\"isPasted\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-size: 14px;\">Benefits Included:</span></strong></span></p><ul style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Medical Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Vision Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Dental Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); 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}
Get this page with API

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GET https://api.bluedoor.sh/job-postings/v1/jobs/2a0eea3d4f60790653925276fc82c0ded654aab5?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/f6ce56c4-1ad9-48d9-9b7e-f1cf5c2aa3adJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/da7215c5-926b-476a-af85-c94ced9d0fecJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/2a0eea3d4f60790653925276fc82c0ded654aab5/eventsJSON