Medical Receptionist

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Montage Medical Group (MMG), a subsidiary of the Montage Health system, operating as a licensed community clinic following California Department of Public Health Title 22 statutes. MMG launched in 2009 with a clinic in Carmel and now serves Monterey County through several clinics located in Carmel, Marina and Monterey. MMG is a non-profit public service physician group with over 60 healthcare providers, seeing approximately 125,000 patient visits annually. We believe the primary motivators for healthcare workers are a deeply held yearning to make a difference, to find meaning in all life experiences &ndash; good and bad &ndash; an innate human need to be engaged with honorable and talented people doing important work so that, in the end, they could say, &ldquo;I made a difference in people&rsquo;s lives.&rdquo;</span></p><p><br></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Montage Medical Group operates multiple locations across the Monterey Peninsula. This role may be based at any of our clinic sites, including Monterey, Carmel, and Marina.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><br></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>SUMMARY</strong>&nbsp;</span></p><p>Under the direct supervision of the Practice Manager, greet patients, answer phones, schedule appointments, check-in and discharge patients, collect copays&nbsp;and payments, and perform various clerical duties.</p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong></span></p><ul><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Greet and check-in patients, using the physician practice management software for scheduling, billing and collection.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Obtain patient demographic and other information; accurately enter into electronic medical record and practice management system.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Verify demographic and insurance information for all patients.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assist medical and clinic staff with urgent patient needs.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Explain payment policies and expedite rooming patients in exam rooms and treatment areas.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Collect patient co-pays, deductibles and payment for services, strictly following the medical group&rsquo;s payment policies. &nbsp;(For example, the receptionist is responsible explaining payment policies and for collecting payment in full at the time of service for self-pay patients.)</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Enter correct and accurate information into the electronic medical record and practice management system.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Schedule patients appropriately following scheduling guidelines.</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Answer phones quickly (by second ring) and courteously, using approved telephone techniques and etiquette.&nbsp;</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Telephone skills must be exceptional</li><li style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Other duties detailed in attached job description.&nbsp;</li></ul><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>QUALIFICATIONS &nbsp;</strong></span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>EDUCATION and/or EXPERIENCE</strong>&nbsp;</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">High school diploma or general education degree (&ldquo;GED&rdquo;); and at least three months (preferably six months) related experience (<em>e.g</em>., health care setting, customer service, <em>etc</em>.) and/or training; or equivalent combination of education and experience. &nbsp;Experience with medical terminology (<em>e.g</em>., CPT and ICD9 codes) and understanding of medical insurance process preferred and extremely helpful. Must understand or quickly learn about the differences between and among self-pay patients, insurance patients, Medicare patients, TriCare patients, workers&rsquo; compensation patients, and occupational medicine patients.</span></p><p><span style=\"font-family: tahoma, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;Must respond courteously, sympathetically and maturely to patient needs. &nbsp;<strong><u>Must be neat and professional in appearance</u></strong>. &nbsp;Detail oriented and well organized. Computer literate (<em>i.e</em>., be familiar with a PC and basic software, such as Microsoft Windows, Microsoft Word, etc.) <u>Bilingual may be required</u>. &nbsp;Must be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant.</span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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