Visitor Experience Officer (Centre)

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  "last_changed_at": "2026-05-30T05:41:51.525Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Mai Po, Yuen Long, NT, Hong Kong",
    "city": "Mai Po",
    "region": "Yuen Long",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:24:59.387Z",
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    "location": {
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      "city": "Mai Po",
      "region": "Yuen Long",
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "287",
    "isRemote": null,
    "location": {
      "city": "Mai Po",
      "state": "Yuen Long "
    },
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      "city": null,
      "state": null,
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    "departmentId": "19216",
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    "jobOpeningName": "Visitor Experience Officer (Centre)",
    "departmentLabel": "VE Mai Po Nature Reserve",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Mai Po",
      "state": "Yuen Long ",
      "postalCode": "NT",
      "addressCountry": "Hong Kong"
    },
    "datePosted": "2026-04-17",
    "atsLocation": {
      "city": null,
      "state": null,
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      "countryId": null
    },
    "description": "<p><span style=\"font-size: 12pt\">Job Highlights:</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Supporting Centre Operations and visitor experience</span></li>\n<li><span style=\"font-size: 12pt\">Work Location: Mai Po Nature Reserve</span></li>\n<li><span style=\"font-size: 12pt\">Flexible workday</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\">  </span></p>\n<p><span style=\"font-size: 12pt\">Principal Functions:</span></p>\n<p><span style=\"font-size: 12pt\">This role focuses on delivering excellent customer service at WWF visitor centres, particularly the Peter Scott Visitor Centre, and supporting back‑of‑house operations to maintain high standards of safety, cleanliness, and efficiency.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Major Duties and Responsibilities:</span></p>\n<p><span style=\"font-size: 12pt\">Customer‑focused – Front of House</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Ensure the highest levels of visitor experience through positive interactions.</span></li>\n<li><span style=\"font-size: 12pt\">Provide customer service at the front desk, Panda Shop, and Kingfisher Café.</span></li>\n<li><span style=\"font-size: 12pt\">Monitor bookings and prepare for upcoming events.</span></li>\n<li><span style=\"font-size: 12pt\">Meet and greet visitors, introduce WWF’s brand, tours, and activities.</span></li>\n<li><span style=\"font-size: 12pt\">Actively promote WWF events and exhibitions.</span></li>\n<li><span style=\"font-size: 12pt\">Promote and recruit members and donors, and operate sales at centres or outdoor events.</span></li>\n<li><span style=\"font-size: 12pt\">Operate cashier functions, POS, and booking systems in line with WWF policies.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct opening and closing tasks of the centre.</span></li>\n<li><span style=\"font-size: 12pt\">Handle memberships, subscriptions, enquiries, feedback, and complaints.</span></li>\n<li><span style=\"font-size: 12pt\">Assist customers with online orders and WWF product enquiries.</span></li>\n<li><span style=\"font-size: 12pt\">Support food preparation, serving, and cleaning duties at the café.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt; text-decoration: underline\">Quality of Service – Back of House</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Responsible for centre opening/closing and permit applications.</span></li>\n<li><span style=\"font-size: 12pt\">Conduct regular inspections of premises and equipment, reporting maintenance needs.</span></li>\n<li><span style=\"font-size: 12pt\">Support preventive maintenance recording and health &amp; safety supervision.</span></li>\n<li><span style=\"font-size: 12pt\">Ensure proper storage and accurate inventory of operating equipment.</span></li>\n<li><span style=\"font-size: 12pt\">Assist with government permit applications and onsite inspections.</span></li>\n<li><span style=\"font-size: 12pt\">Set up rooms and venues for events.</span></li>\n<li><span style=\"font-size: 12pt\">Support WWF activities and departmental meetings.</span></li>\n<li><span style=\"font-size: 12pt\">Perform ad hoc duties as assigned.</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements:</span></p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-size: 12pt\">Vocational training or diploma in hospitality management, with at least 3 years’ experience in retail, F&amp;B, customer service, or event operations.</span></li>\n<li><span style=\"font-size: 12pt\">Strong interpersonal and customer service skills with a pleasant, outgoing personality.</span></li>\n<li><span style=\"font-size: 12pt\">High accuracy and professionalism in handling inventory and POS systems.</span></li>\n<li><span style=\"font-size: 12pt\">Physically fit and willing to work in outdoor conditions; cycling skills preferable.</span></li>\n<li><span style=\"font-size: 12pt\">Flexible and willing to work evenings, weekends, and public holidays.</span></li>\n<li><span style=\"font-size: 12pt\">Proficiency in spoken Cantonese / Mandarin and English, with good written Chinese and English.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">APPOINTMENT TERMS</span></p>\n<p><span style=\"font-size: 12pt\">This post is on a <span style=\"font-weight: bold\">full time </span>basis. </span></p>\n<p><span style=\"font-size: 12pt\">All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.  Applicants not invited for interview within <span style=\"font-weight: bold\">12 weeks</span> may consider their applications unsuccessful.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations. </span></p>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Interested parties please apply <a href=\"https://form.jotform.com/261030889651460\" target=\"_blank\" rel=\"noopener noreferrer\">HERE</a></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\">To find out more about us, please visit our website at <a href=\"https://www.wwf.org.hk/\" target=\"_blank\" rel=\"noopener noreferrer\">wwf.org.hk</a>.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>",
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    "departmentId": "19216",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Visitor Experience Officer (Centre)",
    "departmentLabel": "VE Mai Po Nature Reserve",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://wwfhk.bamboohr.com/careers/287",
    "employmentStatusLabel": "Full-Time"
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