PT Public Services Associate - Main Branch

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    "description": "<p style=\"margin-right:3px; margin-left:3px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><u><span style=\"color:black\">Basic Function:</span></u></b><br />\r\n<span style=\"color:black\">Performs paraprofessional library tasks in the public library system.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px; margin-left:3px\">&nbsp;</p>\r\n\r\n<p style=\"margin-right:3px; margin-left:3px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><u><span style=\"color:black\">Distinguishing Features of the Class:</span></u></b><br />\r\n<span style=\"color:black\">This classification requires a knowledge of library methods and techniques as well as the ability to perform basic troubleshooting on various technologies. The classification requires the application of elementary principles of library and information science within a limited scope. The distinguishing features of this class include: direct public service, circulation and information responsibility, troubleshooting customer and library technology as part of the customer service transaction, and promoting library services and programs. Public Services Professionals, Librarians, and/or Managers are available for assistance with difficult customer service requests, problems, or situations.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px; margin-left:3px\">&nbsp;</p>\r\n\r\n<p style=\"margin-right:3px; margin-left:3px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><b><u><span style=\"color:black\">Characteristic Duties and Responsibilities:</span></u></b><br />\r\n<span style=\"color:black\">Performs circulation and automated workflow functions.<br />\r\nAnswers basic informational questions and refers more difficult questions to Public Service Professionals and Librarians.<br />\r\nAssists customers with and troubleshoots technology and virtual services.<br />\r\nPromotes and maintains a thorough knowledge of library services and programs.<br />\r\nProvides assistance with programming set-up and preparation.<br />\r\nProcesses, inspects, and repairs materials.<br />\r\nMonitors and suggests corrections to the online catalog.<br />\r\nRepresents the library at outside events.<br />\r\nAttends meetings, workshops, training events and serves on committees to aid in career development.<br />\r\nAssists Public Service Professionals and Librarians with the preparation of displays.<br />\r\nAssists with training new staff.<br />\r\nPerforms a variety of clerical functions as needed.<br />\r\nResolves problems and responds to complaints.</span></span></span></span></span></p>\r\n\r\n<p style=\"margin-right:3px; margin-left:3px\"><span style=\"font-size:11pt\"><span style=\"background:white\"><span style=\"line-height:normal\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\">May serve as a certified passport agent.</span></span></span></span></span></p>\r\n",
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