Customer Success Representative (Brilliant Harvest)

{
  "content_hash": "1690af697bf7a40e84bccdc262f2d9797ae5ec5345fba3dbaba8670e8d46caf5",
  "source_hash": "1d724d65509bc440e0ee60827938eed90ca53215cf9f11bf3da0fda42d6afefc",
  "last_changed_at": "2026-06-03T12:30:33.984Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Canada",
    "city": null,
    "region": null,
    "country": "Canada",
    "is_remote": true,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:57:22.204Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Canada",
      "city": null,
      "region": null,
      "country": "Canada",
      "is_remote": true,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Key Responsibilities",
      "content": "<div>\n<h3>Dealer Enablement &amp; Champion Building</h3>\n\n<li>\n<p>Identify and train internal champions at each dealership — the people who will carry adoption forward long after your visit.</p>\n</li>\n<li>\n<p>Run onboarding and training sessions designed to create self-sufficiency, not dependency. Leave them with the confidence to train their own team.</p>\n</li>\n<li>\n<p>Understand the dealership as a business (their metrics, pressures, goals) AND the day-to-day experience of the farmers and operators they serve — and connect both to the value of our platform.</p>\n</li>\n<li>\n<p>Track adoption and engagement at the dealership level; identify where things are stalling and help remove the blockers without becoming the bottleneck yourself.</p>\n</li>\n<li>\n<p>Build relationships deep enough that your contacts proactively share what's working, what isn't, and what their team needs next — without you having to ask.</p>\n</li>\n<li>\n<p>Earn trust and drive change without a mandate. You're not there to tell anyone what to do — you're there to make the better way feel obvious.</p>\n</li>\n\n<h3>Training &amp; Enablement at Scale</h3>\n\n<li>\n<p>Build training resources — guides, playbooks, short videos — that a dealership team can use on their own, without you in the room.</p>\n</li>\n<li>\n<p>Create materials that speak to different roles inside a dealership: service techs, parts advisors, service writers, managers. What motivates each of them is different — and your materials should reflect that.</p>\n</li>\n<li>\n<p>Capture dealer wins, customer stories, and real-world use cases that help other dealerships see what's possible and get there faster.</p>\n</li>\n\n<h3>Feedback &amp; Product Loop</h3>\n\n<li>\n<p>Be the voice of the customer back to the Product team. You're in the field — you'll hear things nobody else does.</p>\n</li>\n<li>\n<p>Document patterns: recurring friction points, unmet needs, what's resonating and what isn't. Bring it back in a form that's useful, not just a running list of complaints.</p>\n</li>\n<li>\n<p>Help translate product updates into plain-language communications that actually land with dealer teams — release notes that a service writer would actually read.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Qualifications & Skills",
      "content": "<div>\n\n<li>\n<p>B2B2C experience — you've worked in or alongside businesses that serve their own end customers, and you understand what it takes to drive value at both layers of the relationship.</p>\n</li>\n<li>\n<p>Background in customer success, account management, or enablement — ideally in ag, with equipment dealerships, or in a SaaS/technology environment.</p>\n</li>\n<li>\n<p>Real familiarity with how equipment dealerships operate — service departments, parts counters, the way decisions actually get made on the floor.</p>\n</li>\n<li>\n<p>Proven ability to influence without authority. You've gotten people to change how they work without being their manager — and it stuck.</p>\n</li>\n<li>\n<p>A train-the-trainer mindset. You measure success by how well people perform without you, not by how often they call you.</p>\n</li>\n<li>\n<p>Experience building scalable enablement tools — not just solving one-off problems for one customer at a time.</p>\n</li>\n<li>\n<p>Strong communicator, written and verbal; comfortable presenting to a group on a shop floor or in a Zoom with a leadership team.</p>\n</li>\n<li>\n<p>Some background in content creation is a plus — guides, decks, short videos, anything that works at scale.</p>\n</li>\n<li>\n<p>Willing and able to travel approximately 25% of the time — dealerships, farm sites, wherever our customers are.</p>\n</li>\n<li>\n<p>Remote-capable and self-directed. You own your outcomes.</p>\n</li>\n\n</div>"
    },
    {
      "text": "What Will Set You Apart?",
      "content": "<div>\n\n<li>\n<p>Experience driving adoption of a new tool or process inside a business that didn't ask for change — and actually making it stick.</p>\n</li>\n<li>\n<p>The ability to walk into a room as an outsider, earn trust quickly, and leave with people genuinely bought in and ready to run.</p>\n</li>\n\n</div>"
    },
    {
      "text": "Why Join Us?",
      "content": "<div>\n\n<li>\n<p>Be part of a high-performing team led by <a href=\"https://www.linkedin.com/in/remischmaltz/\">Remi Schmaltz</a>, an entrepreneur with decades of experience launching and growing agriculture businesses.&nbsp;</p>\n</li>\n<li>\n<p>Remote-first role with a flexible work environment.</p>\n</li>\n<li>\n<p>A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.</p>\n</li>\n<li>\n<p>A collaborative culture that values growth, learning, and impact.</p>\n</li>\n<li>\n<p>Competitive compensation, ESOP, and benefits.</p>\n</li>\n\n</div>"
    }
  ],
  "country": "CA",
  "createdAt": 1780354778779,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Canada",
    "commitment": "Full-time",
    "department": "Brilliant Harvest",
    "allLocations": [
      "Canada"
    ]
  },
  "salaryRange": null,
  "workplaceType": "remote"
}