Technical Customer Success Manager

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    "description": "<p><span style=\"font-size: 10pt\">We’re looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.</span></p>\n<p><span style=\"font-size: 10pt\">This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You'll Do</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Customer Success &amp; Solutions</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage a portfolio of  customer accounts</span></li>\n<li><span style=\"font-size: 10pt\">Understand customer goals, workflows, and business objectives</span></li>\n<li><span style=\"font-size: 10pt\">Drive adoption, value realization, and long-term customer success</span></li>\n<li><span style=\"font-size: 10pt\">Identify opportunities to improve customer outcomes through new AI insights, Agents, workflows, modules, and use cases</span></li>\n<li><span style=\"font-size: 10pt\">Act as a trusted advisor and partner to customer stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Train and enable customers on platform capabilities and best practices</span></li>\n<li><span style=\"font-size: 10pt\">Innovate and help companies create GOAT-level customer programs and experiences. </span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Solution Design &amp; Implementation</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Design customer experiences and programs with our vibe-coding studio and agentic /standard workflows and automations within the platform</span></li>\n<li><span style=\"font-size: 10pt\">Independently lead basic integrations, smaller implementations, module launches, and expansion projects</span></li>\n<li><span style=\"font-size: 10pt\">Partner with onboarding  resources on larger or more complex deployments, and with R&amp;D teams when advanced technical support is required</span></li>\n</ul>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Scalable Customer Operations</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Leverage AI tools and automation to increase productivity and customer impact</span></li>\n<li><span style=\"font-size: 10pt\">Identify Customer Success Qualified Leads (CSQLs) and expansion opportunities</span></li>\n<li><span style=\"font-size: 10pt\">Surface customer feedback, product gaps, and emerging use cases to internal teams</span></li>\n<li><span style=\"font-size: 10pt\">Contribute ideas that help scale customer success operations through AI and automation</span><br></li>\n</ul>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What We're Looking For</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">4+ years of experience in Technical Customer Success, Solutions Consulting, Professional Services, Solutions Engineering, Technical Account Management, or similar customer-facing roles in tech companies </span></li>\n<li><span style=\"font-size: 10pt\">A blend of technical expertise (integrations, CRM implementation, software configuration) and project management skills</span></li>\n<li><span style=\"font-size: 10pt\">Strong consultative problem-solving skills and the ability to translate customer goals into practical solutions</span></li>\n<li><span style=\"font-size: 10pt\">Strong communication skills and confidence working directly with customers</span></li>\n<li><span style=\"font-size: 10pt\">Comfortable operating independently in a fast-moving environment</span></li>\n<li><span style=\"font-size: 10pt\">Curious, proactive, and eager to learn new technologies and use cases</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience with customer marketing, advocacy, community, scaled/digital CS program, or RevOps/CSOps- a plus! </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Location</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">US-based </span></li>\n<li><span style=\"font-size: 10pt\">Minimal travel required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">About Base.ai</span></p>\n<p><span style=\"font-size: 10pt\">Base is an AI Customer Engagement platform that helps B2B companies create a Customer-led Growth (CLG) framework through AI-powered lifecycle experiences and customer activation. By providing AI-driven journey tracking, automation, insights, and personalized journeys, our platform helps companies focus on their customer base and the best next action for each customer, while attributing growth to strategic customer activations. Trusted by leading global companies, including Broadcom, Adobe, SAP, NiCE, Okta, Fortinet, and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly drives revenue growth.</span></p>\n<p><span style=\"font-size: 10pt\">We move fast, leverage AI across every aspect of our work, and are customer</span><span style=\"color: rgb(19, 115, 51); font-size: 10pt\">-</span><span style=\"font-size: 10pt\">obsessed as we continue building a product that helps our customers grow better with CLG, generate value daily, and save time.</span></p>",
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