Supervisor/ Lead Operator VA Switchboard Operator

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    "description_html": "<p><strong>Location: </strong>Michael J. Crescenz VA Medical Center</p><p>&nbsp;3900 Woodland Avenue, Philadelphia, PA 19104 <br></p><p><strong>Position Summary:</strong><br>The Telephone Services Supervisor provides leadership and operational oversight for a 24/7 switchboard operation. This role ensures staffing continuity, quality performance, and compliance with VA contract requirements.<br><br>Essential Duties and Responsibilities:</p><p>•<strong>Must have knowledge and understanding of medical terminology </strong><br>• Supervise daily telephone operator operations across all shifts/ scheduling and timecard audits for payroll<br>• Prepare and manage schedules, rotations, and leave coverage<br>• Ensure continuous coverage during absences and emergencies<br>• Train and onboard new operators<br>• Monitor call handling quality and performance<br>• Address performance issues and correct deficiencies<br>• Maintain personnel rosters and compliance documentation<br>• Serve as liaison with VA Point of Contact<br>• Ensure HIPAA, VA policy, and security compliance<br>• Support quality assurance and performance reviews<br>• Perform operator duties as needed<br><br><br></p>",
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