Senior Technical Sales & Program Manager

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    "requisitionDescription": "<div><div><div><div><p data-pasted=\"true\"><strong>Po<span style=\"font-size: 14px; font-family: arial, sans-serif;\">sition Summary&nbsp;</span></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;' data-pasted=\"true\"><span style=\"font-size: 14px; font-family: arial, sans-serif;\">The S<span style=\"color: black;\">enior Technical Sales &amp; Program Manager&nbsp;</span>or the Spare Parts Department handles planning, coordinating, and delivering initial/recommended spare parts projects and programs that ensure material availability, service continuity, and compliance with internal and customer requirements. The role manages the full project lifecycle&mdash;from needs assessment and technical definition through supply chain coordination, logistics, documentation control, and commissioning/hand-over of spare parts solutions.</span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><p><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Lead spare parts related projects, including spare parts strategy, replenishment programs, and new spare part introduction</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Manage end-to-end project delivery: scoping, schedule development, resource planning, risk management, execution, and closing</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Provide leadership and governance for high-value spare parts programs, ensuring effective execution through delegated operational teams while maintaining oversight of schedule, commercial performance, quality, and customer satisfaction metrics</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Lead and coordinate cross-functional teams across Engineering, Supply Chain, Logistics, Service Operations, and Commercial functions to ensure alignment with corporate objectives, operational priorities, and customer commitments</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Maintain executive-level responsibility for the financial performance of assigned programs and accounts, including P&amp;L oversight, forecasting, pricing governance, margin optimization, and strategic resource allocation</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Own budget tracking for spare parts projects (CAPEX/OPEX where applicable), including forecasting, cost control, and variance reporting</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Serve as the primary executive interface for strategic Tier-1 customer relationships across North America; oversee contract execution, commercial negotiations, escalation management, and long-term service agreement development</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Conduct regular stakeholder meetings (internal and customer-facing if required) and provide clear, prompt project communications</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Act as the senior liaison between the Italian Center of Excellence and North American operations to ensure alignment of technical standards, commercial strategy, operational execution, and organizational objectives</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Direct sourcing and supply chain strategies in coordination with global procurement and operational leadership to improve delivery performance, optimize cost structures, mitigate risk, and support long-term business growth</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Coordinate with supply chain and logistics to ensure timely sourcing, expediting, delivery tracking, customs documentation (where applicable), and warehouse readiness</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Define project requirements for spare parts items in coordination with engineering, quality, and supply chain teams</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensure spare parts technical conformity (drawings/specifications, BOMs, datasheets, test certificates, material traceability, and certifications)</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Manage technical clarification cycles with suppliers, ensuring alignment on specifications, interchangeability, and installation readiness</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ensure compliance with company procedures, quality standards, and contractual obligations</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Support executive leadership in developing and executing multi-year strategic growth initiatives for the North American Spare Parts business, including installed base expansion, aftermarket penetration, and service business development</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Establish and oversee key business performance indicators, operational governance processes, and continuous improvement initiatives to drive commercial performance, operational efficiency, and customer retention</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Establish and monitor KPIs for spare parts availability, lead times, inventory, and project performance</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Drive continuous improvement initiatives to reduce downtime, optimize inventory levels, and improve project execution efficiency</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:16px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 14px; font-family: arial, sans-serif;\"><br></span></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0in;\"><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Bachelor&rsquo;s degree in engineering, Supply Chain, Business Administration, or related technical field; Master of Business Administration (MBA) or Master&rsquo;s in Engineering Management highly preferred</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">10+ years of progressive leadership in spare parts, aftermarket operations, or program management, including 5+ years managing full P&amp;L and strategic Tier-1 customer account</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Proven background in heavy machinery, industrial equipment, energy, automation, or manufacturing sectors.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Technical &amp; PM Skills: Deep understanding of engineering drawings, BOMs, technical conformity, global sourcing, and logistics; PMP certification preferred.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Global &amp; Communication Skills: Experience working within matrixed global organizations interfacing with European/Italian headquarters; professional English fluency required, Italian language proficiency is a plus.</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Ability with project planning tools and MS Office; familiarity with ERP/MRP systems and document control practices is an advantage</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Demonstrated ability to manage multiple workstreams, meet deadlines, and deliver under cost and schedule constraints</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Strong analytical skills for inventory/lead time improvement and project performance tracking</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Excellent communication and stakeholder management skills; ability to lead cross-functional teams</li><li style=\"margin: 0in; font-size: 14px; font-family: arial, sans-serif;\">Knowledge of inventory optimization principles (e.g., safety stock, reorder points, criticality-based spare&nbsp;</li></ul><p><br></p></div></div><p>The above is intended to describe the general content of and requirements for the &nbsp; performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. There is no restriction to management&rsquo;s right to &nbsp; assign or reassign duties and responsibilities to this job at any time. &nbsp;&nbsp;</p><p><br></p></div></div></div></div>\n",
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