Senior Driver Operations Executive

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  "last_changed_at": "2026-06-18T12:04:09.098Z",
  "active_status": "active"
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    "heading": "Senior Driver Operations Executive",
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<p style=\"line-height:1.38;background-color:#ffffff;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">What You Will Deliver</span></span></span></span></span></span></p><p style=\"line-height:1.38;background-color:#ffffff;\"></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Driver Lifecycle Optimization:</span></span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> You will support the development of strategies and execute daily measures for the driver lifecycle&#8212;including acquisition, activation, retention, and reactivation&#8212;to help maintain a steady and healthy driver supply.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Surcharge and Subsidy Implementation:</span></span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> You will assist in coordinating platform surcharges and subsidy mechanisms, ensuring they are executed effectively and in a timely manner to balance marketplace supply.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Driver App &amp; Experience Enhancement:</span></span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> You will act as the go-to expert for the driver app journey. By regularly testing and experiencing the app firsthand, you will provide feedback to improve the visual flow and design, helping to deliver a seamless and intuitive experience for our drivers.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Operational Insights:</span></span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> You will monitor daily operational trends and analyze data to provide performance insights and helpful updates to the Senior Operations Manager.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Day-to-Day Operations:</span></span></span></span></span></span></span><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\"> You will handle essential daily administrative tasks to ensure smooth, efficient marketplace operations.</span></span></span></span></span></span></span></li></ul><p style=\"line-height:1.38;margin-left:48px;background-color:#ffffff;\"></p><p style=\"line-height:1.38;background-color:#ffffff;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"font-weight:700;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Who You Are</span></span></span></span></span></span></p><p style=\"line-height:1.38;background-color:#ffffff;\"></p><ul><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">2+ years of working experience, ideally within operations, platform-based businesses, or the logistics sector.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Good written and verbal communication skills in English and Cantonese/Mandarin.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Enjoy working with data to identify operational gaps, with a natural curiosity to dig into the details and find the root causes of issues.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A practical, execution-oriented mindset with the ability to balance daily deliverables against broader driver lifecycle goals.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">A self-motivated team player who communicates clearly, takes responsibility for your tasks, and drives things forward.</span></span></span></span></span></span></span></li><li style=\"list-style-type:disc;\"><span style=\"font-size:10pt;font-variant:normal;white-space:pre-wrap;\"><span style=\"font-family:'Open Sans', sans-serif;\"><span style=\"color:#000000;\"><span style=\"background-color:#ffffff;\"><span style=\"font-weight:400;\"><span style=\"font-style:normal;\"><span style=\"text-decoration:none;\">Familiar with using AI tools or automating daily workflows to boost efficiency is a great plus.</span></span></span></span></span></span></span></li></ul>",
    "description_text": "What You Will Deliver\n Driver Lifecycle Optimization: You will support the development of strategies and execute daily measures for the driver lifecycle—including acquisition, activation, retention, and reactivation—to help maintain a steady and healthy driver supply.\n Surcharge and Subsidy Implementation: You will assist in coordinating platform surcharges and subsidy mechanisms, ensuring they are executed effectively and in a timely manner to balance marketplace supply.\n Driver App & Experience Enhancement: You will act as the go-to expert for the driver app journey. By regularly testing and experiencing the app firsthand, you will provide feedback to improve the visual flow and design, helping to deliver a seamless and intuitive experience for our drivers.\n Operational Insights: You will monitor daily operational trends and analyze data to provide performance insights and helpful updates to the Senior Operations Manager.\n Day-to-Day Operations: You will handle essential daily administrative tasks to ensure smooth, efficient marketplace operations.\n Who You Are\n 2+ years of working experience, ideally within operations, platform-based businesses, or the logistics sector.\n Good written and verbal communication skills in English and Cantonese/Mandarin.\n Enjoy working with data to identify operational gaps, with a natural curiosity to dig into the details and find the root causes of issues.\n A practical, execution-oriented mindset with the ability to balance daily deliverables against broader driver lifecycle goals.\n A self-motivated team player who communicates clearly, takes responsibility for your tasks, and drives things forward.\n Familiar with using AI tools or automating daily workflows to boost efficiency is a great plus.",
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