Head of Cloud, Platforms & Security

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    "url": "https://ragbone.applytojob.com/apply/jobs/details/vCMoTt3BqH?&",
    "heading": "Head of Cloud, Platforms & Security",
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    "description_html": "<span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Role Overview</b></span><br><br><span style=\"line-height:normal;\">The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.</span><br><span style=\"line-height:normal;\">This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.</span><br><span style=\"line-height:normal;\">The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.</span><br><br><span style=\"line-height:normal;\"><b>Key Responsibilities</b></span><br><span style=\"line-height:normal;\"><b>Platform Reliability & Resilience</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own end-to-end <b>availability and performance</b> of all business-critical systems (POS, eCommerce, ERP, integrations, networks).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Define and enforce <b>SLOs/SLAs</b> for uptime, latency, and incident response.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead the design and implementation of <b>resilient architectures</b> (failover, redundancy, disaster recovery).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Establish proactive monitoring, observability, and incident management practices.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Cloud & Infrastructure Strategy</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own and evolve the <b>cloud strategy (Azure-first)</b>, ensuring scalability, cost optimization, and security.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive adoption of <b>platform engineering principles</b> (self-service infrastructure, standardized environments).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Modernize infrastructure toward <b>API-driven, composable architecture</b> aligned with the Data Hub vision.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Continuously optimize <b>cloud spend vs performance</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Network & Store Connectivity</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ensure <b>reliable, secure, and high-performance connectivity</b> across all retail stores, offices, and distribution environments.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own vendor relationships for <b>ISP, SD-WAN, and network services</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Minimize downtime through <b>redundant connectivity and intelligent failover</b> strategies.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Security & Risk Management</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead enterprise-wide <b>cybersecurity strategy</b>, including identity, endpoint, network, and cloud security.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ensure compliance with <b>audit requirements, and data protection standards</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive continuous improvement in <b>threat detection, response, and employee security awareness</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Partner with leadership to manage <b>risk posture and incident readiness</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>IT Operations & Vendor Management</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Oversee IT operations including <b>service desk, infrastructure support, and managed services</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Manage strategic vendors and partners to ensure <b>performance, accountability, and cost efficiency</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Establish clear <b>KPIs and SLAs</b> across all external providers.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive a culture of <b>operational excellence and continuous improvement</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Employee Experience & Support Excellence</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own the <b>end-user technology experience</b> across corporate and retail.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive improvements in:</span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>CSAT (Customer Satisfaction)</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Ticket resolution times and SLA compliance</b></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deliver modern, frictionless tools and support aligned with a <b>digital-first workplace</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Elevate IT from a support function to a <b>product-oriented service organization</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>AI, Automation & Future-Ready Operations</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead the adoption of <b>AI and automation</b> across IT operations (AIOps, self-healing systems, intelligent support).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Reduce manual effort through:</span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Automated provisioning and deployments</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Intelligent incident management</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">AI-powered service desk capabilities</span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Build a <b>scalable operating model</b> that supports growth without linear cost increases.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Stay at the forefront of emerging technologies to continuously evolve the platform.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Key Success Metrics</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">System Availability / Uptime (%)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Mean Time to Detect (MTTD) & Resolve (MTTR)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Store connectivity uptime</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">CSAT (Employee Experience)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ticket SLA compliance</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Cloud cost efficiency (cost vs usage)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Security posture & audit outcomes</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Automation rate / reduction in manual operations</span></span></span></li></ul><div style=\"margin-bottom:11px;\"></div><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Qualifications & Experience</b></span><br><span style=\"line-height:normal;\"><b>Required</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">10–15+ years in <b>IT infrastructure, cloud, and security leadership roles</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Proven experience managing <b>enterprise-scale cloud environments (Azure preferred)</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Strong background in <b>networking and distributed retail environments</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deep expertise in <b>IT operations, incident management, and reliability engineering</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Experience managing <b>third-party vendors and managed services at scale</b></span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Preferred</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Experience in <b>retail, fashion, or omnichannel environments</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Exposure to <b>modern composable architectures and Data Hub concepts</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Familiarity with <b>AI-driven IT operations (AIOps) and automation platforms</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Strong understanding of <b>identity (Entra ID), endpoint management, and Zero Trust security</b></span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Leadership Profile</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Operates with a <b>product mindset</b>, not just service delivery</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Balances <b>operational discipline with innovation</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Data-driven decision maker with strong <b>execution rigor</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Communicates effectively with <b>executive leadership and business stakeholders</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Builds high-performing teams aligned with <b>future-ready capabilities</b></span></span></span></li></ul><div style=\"margin-bottom:11px;\"></div><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Why This Role Matters</b></span><br><span style=\"line-height:normal;\">This role is critical to enabling rag & bone’s transformation into a <b>data- and AI-led organization</b>. By building a <b>resilient, secure, and intelligent platform foundation</b>, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.<br><br><b><span style=\"color:#000000;\">Benefits </span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Paid Time Off</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Clothing Allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Generous Employee Discount </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Paid Parental Leave</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Membership to Calm and access to other wellness benefits</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Medical, dental, vision and ancillary benefits  </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">401k</span> </span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Our in office policy is in office, 4 days a week with 1 remote.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Salary: </span></span></b></span></span><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">The target salary for this role is $220,000 based on candidates’ experience and expectations.</span></span> </span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:9pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.</span></span></span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span></i></span></span></span><br><span style=\"display:none;\"> </span><br> ",
    "description_text": "Role Overview\n The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.\n This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.\n The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.\n Key Responsibilities\n Platform Reliability & Resilience Own end-to-end availability and performance of all business-critical systems (POS, eCommerce, ERP, integrations, networks).\n Define and enforce SLOs/SLAs for uptime, latency, and incident response.\n Lead the design and implementation of resilient architectures (failover, redundancy, disaster recovery).\n Establish proactive monitoring, observability, and incident management practices.\n Cloud & Infrastructure Strategy Own and evolve the cloud strategy (Azure-first) , ensuring scalability, cost optimization, and security.\n Drive adoption of platform engineering principles (self-service infrastructure, standardized environments).\n Modernize infrastructure toward API-driven, composable architecture aligned with the Data Hub vision.\n Continuously optimize cloud spend vs performance .\n Network & Store Connectivity Ensure reliable, secure, and high-performance connectivity across all retail stores, offices, and distribution environments.\n Own vendor relationships for ISP, SD-WAN, and network services .\n Minimize downtime through redundant connectivity and intelligent failover strategies.\n Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.\n Security & Risk Management Lead enterprise-wide cybersecurity strategy , including identity, endpoint, network, and cloud security.\n Ensure compliance with audit requirements, and data protection standards .\n Drive continuous improvement in threat detection, response, and employee security awareness .\n Partner with leadership to manage risk posture and incident readiness .\n IT Operations & Vendor Management Oversee IT operations including service desk, infrastructure support, and managed services .\n Manage strategic vendors and partners to ensure performance, accountability, and cost efficiency .\n Establish clear KPIs and SLAs across all external providers.\n Drive a culture of operational excellence and continuous improvement .\n Employee Experience & Support Excellence Own the end-user technology experience across corporate and retail.\n Drive improvements in: CSAT (Customer Satisfaction)\n Ticket resolution times and SLA compliance\n Deliver modern, frictionless tools and support aligned with a digital-first workplace .\n Elevate IT from a support function to a product-oriented service organization .\n AI, Automation & Future-Ready Operations Lead the adoption of AI and automation across IT operations (AIOps, self-healing systems, intelligent support).\n Reduce manual effort through: Automated provisioning and deployments\n Intelligent incident management\n AI-powered service desk capabilities\n Build a scalable operating model that supports growth without linear cost increases.\n Stay at the forefront of emerging technologies to continuously evolve the platform.\n Key Success Metrics System Availability / Uptime (%)\n Mean Time to Detect (MTTD) & Resolve (MTTR)\n Store connectivity uptime\n CSAT (Employee Experience)\n Ticket SLA compliance\n Cloud cost efficiency (cost vs usage)\n Security posture & audit outcomes\n Automation rate / reduction in manual operations\n Qualifications & Experience\n Required 10–15+ years in IT infrastructure, cloud, and security leadership roles\n Proven experience managing enterprise-scale cloud environments (Azure preferred)\n Strong background in networking and distributed retail environments\n Deep expertise in IT operations, incident management, and reliability engineering\n Experience managing third-party vendors and managed services at scale\n Preferred Experience in retail, fashion, or omnichannel environments\n Exposure to modern composable architectures and Data Hub concepts\n Familiarity with AI-driven IT operations (AIOps) and automation platforms\n Strong understanding of identity (Entra ID), endpoint management, and Zero Trust security\n Leadership Profile Operates with a product mindset , not just service delivery\n Balances operational discipline with innovation\n Data-driven decision maker with strong execution rigor\n Communicates effectively with executive leadership and business stakeholders\n Builds high-performing teams aligned with future-ready capabilities\n Why This Role Matters\n This role is critical to enabling rag & bone’s transformation into a data- and AI-led organization . By building a resilient, secure, and intelligent platform foundation , the Senior Director will directly power innovation across commerce, supply chain, and customer experience.\n Benefits Paid Time Off\n Clothing Allowance\n Generous Employee Discount\n Paid Parental Leave\n Membership to Calm and access to other wellness benefits\n Medical, dental, vision and ancillary benefits\n 401k\n Our in office policy is in office, 4 days a week with 1 remote.\n Salary: The target salary for this role is $220,000 based on candidates’ experience and expectations.\n rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.\n Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.",
    "jsonld_jobposting": {
      "url": "https://ragbone.applytojob.com/apply/vCMoTt3BqH/Head-Of-Cloud-Platforms-Security",
      "@type": "JobPosting",
      "title": "Head of Cloud, Platforms & Security",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-04",
      "description": "<span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Role Overview</b></span><br><br><span style=\"line-height:normal;\">The Head of Cloud, Platforms & Security is accountable for the reliability, scalability, and security of rag & bone’s technology foundation. This leader ensures that all business-critical systems operate with maximum uptime, resilience, and performance, enabling seamless retail, e-commerce, and enterprise operations.</span><br><span style=\"line-height:normal;\">This role sits at the intersection of infrastructure, security, and modern platform engineering, driving a shift from traditional IT operations to a highly automated, AI-enabled, and resilient digital backbone.</span><br><span style=\"line-height:normal;\">The ideal candidate combines operational rigor with forward-thinking innovation, leveraging automation and AI to scale capabilities without proportional cost increases, while delivering an exceptional employee experience.</span><br><br><span style=\"line-height:normal;\"><b>Key Responsibilities</b></span><br><span style=\"line-height:normal;\"><b>Platform Reliability & Resilience</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own end-to-end <b>availability and performance</b> of all business-critical systems (POS, eCommerce, ERP, integrations, networks).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Define and enforce <b>SLOs/SLAs</b> for uptime, latency, and incident response.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead the design and implementation of <b>resilient architectures</b> (failover, redundancy, disaster recovery).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Establish proactive monitoring, observability, and incident management practices.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Cloud & Infrastructure Strategy</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own and evolve the <b>cloud strategy (Azure-first)</b>, ensuring scalability, cost optimization, and security.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive adoption of <b>platform engineering principles</b> (self-service infrastructure, standardized environments).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Modernize infrastructure toward <b>API-driven, composable architecture</b> aligned with the Data Hub vision.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Continuously optimize <b>cloud spend vs performance</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Network & Store Connectivity</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ensure <b>reliable, secure, and high-performance connectivity</b> across all retail stores, offices, and distribution environments.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own vendor relationships for <b>ISP, SD-WAN, and network services</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Minimize downtime through <b>redundant connectivity and intelligent failover</b> strategies.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deliver consistent in-store experience supporting POS, clienteling, and omnichannel services.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Security & Risk Management</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead enterprise-wide <b>cybersecurity strategy</b>, including identity, endpoint, network, and cloud security.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ensure compliance with <b>audit requirements, and data protection standards</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive continuous improvement in <b>threat detection, response, and employee security awareness</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Partner with leadership to manage <b>risk posture and incident readiness</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>IT Operations & Vendor Management</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Oversee IT operations including <b>service desk, infrastructure support, and managed services</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Manage strategic vendors and partners to ensure <b>performance, accountability, and cost efficiency</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Establish clear <b>KPIs and SLAs</b> across all external providers.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive a culture of <b>operational excellence and continuous improvement</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Employee Experience & Support Excellence</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Own the <b>end-user technology experience</b> across corporate and retail.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Drive improvements in:</span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>CSAT (Customer Satisfaction)</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Ticket resolution times and SLA compliance</b></span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deliver modern, frictionless tools and support aligned with a <b>digital-first workplace</b>.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Elevate IT from a support function to a <b>product-oriented service organization</b>.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>AI, Automation & Future-Ready Operations</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Lead the adoption of <b>AI and automation</b> across IT operations (AIOps, self-healing systems, intelligent support).</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Reduce manual effort through:</span></span></span><ul style=\"list-style-type:circle;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Automated provisioning and deployments</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Intelligent incident management</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">AI-powered service desk capabilities</span></span></span></li></ul></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Build a <b>scalable operating model</b> that supports growth without linear cost increases.</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Stay at the forefront of emerging technologies to continuously evolve the platform.</span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Key Success Metrics</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">System Availability / Uptime (%)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Mean Time to Detect (MTTD) & Resolve (MTTR)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Store connectivity uptime</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">CSAT (Employee Experience)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Ticket SLA compliance</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Cloud cost efficiency (cost vs usage)</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Security posture & audit outcomes</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Automation rate / reduction in manual operations</span></span></span></li></ul><div style=\"margin-bottom:11px;\"></div><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Qualifications & Experience</b></span><br><span style=\"line-height:normal;\"><b>Required</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">10–15+ years in <b>IT infrastructure, cloud, and security leadership roles</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Proven experience managing <b>enterprise-scale cloud environments (Azure preferred)</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Strong background in <b>networking and distributed retail environments</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Deep expertise in <b>IT operations, incident management, and reliability engineering</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Experience managing <b>third-party vendors and managed services at scale</b></span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Preferred</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Experience in <b>retail, fashion, or omnichannel environments</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Exposure to <b>modern composable architectures and Data Hub concepts</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Familiarity with <b>AI-driven IT operations (AIOps) and automation platforms</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Strong understanding of <b>identity (Entra ID), endpoint management, and Zero Trust security</b></span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Leadership Profile</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Operates with a <b>product mindset</b>, not just service delivery</span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Balances <b>operational discipline with innovation</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Data-driven decision maker with strong <b>execution rigor</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Communicates effectively with <b>executive leadership and business stakeholders</b></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Builds high-performing teams aligned with <b>future-ready capabilities</b></span></span></span></li></ul><div style=\"margin-bottom:11px;\"></div><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><b>Why This Role Matters</b></span><br><span style=\"line-height:normal;\">This role is critical to enabling rag & bone’s transformation into a <b>data- and AI-led organization</b>. By building a <b>resilient, secure, and intelligent platform foundation</b>, the Senior Director will directly power innovation across commerce, supply chain, and customer experience.<br><br><b><span style=\"color:#000000;\">Benefits </span></b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Paid Time Off</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Clothing Allowance </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Generous Employee Discount </span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Paid Parental Leave</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Membership to Calm and access to other wellness benefits</span></span></span></span></li><li style=\"margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">Medical, dental, vision and ancillary benefits  </span></span></span></span></li><li style=\"margin-bottom:11px;margin-left:8px;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\"><span style=\"color:#000000;\">401k</span> </span></span></span></li></ul><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><span style=\"line-height:normal;\">Our in office policy is in office, 4 days a week with 1 remote.</span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\"><b><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">Salary: </span></span></b></span></span><span style=\"font-size:10pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\"><span style=\"font-family:Georgia, serif;\"><span style=\"font-size:14px;\">The target salary for this role is $220,000 based on candidates’ experience and expectations.</span></span> </span></span></span></span></span></span><br><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:9pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#000000;\">rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.</span></span></span></i></span></span></span><br><span style=\"font-size:11pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><i><span style=\"font-size:9pt;\"><span style=\"color:#000000;\">Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</span></span></i></span></span></span><br><span style=\"display:none;\"> </span><br> ",
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