Systems Coordinator - IT Support Officer

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    "description": "<p><span style=\"font-weight: bold\">Systems Coordinator - IT Support Officer, Spekboom Restoration Project</span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Business Support Services Department</span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Location: Gqeberha, Eastern Cape </span> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Start Date: 1 April 2026</span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Reports to: Technology Manager</span></p>\n<p> </p>\n<p>Are you ready to embark on an extraordinary adventure that will revitalise landscapes, combat climate change, and promote sustainable agriculture? Join NatCarbon Africa: a mission-driven, proudly African organisation dedicated to high-quality implementation of large-scale carbon, climate, and biodiversity projects. We embrace the power of innovative technology to enhance project execution. Community engagement lies at the heart of our projects, driven by a genuine commitment to meaningful and inclusive participation and co-benefits, such as biodiversity conservation and socioeconomic upliftment. </p>\n<p> </p>\n<p>NatCarbon Africa seeks a <span style=\"font-weight: bold\">Systems Coordinator - IT Support Officer</span> in the Business Support Services Department for the large-scale Spekboom Restoration Project in the Eastern and Western Cape Provinces of South Africa.</p>\n<p> </p>\n<p>With our partner, Imperative Global, our aim is to restore up to 100,000 hectares of degraded subtropical thicket biome. The Project entails planting Spekboom (<em>Portulacaria afra</em>) on privately owned land to improve ecosystem functioning and agricultural productivity over time, promote biodiversity, improve soil filtration, enhance water storage capabilities, and to reduce soil erosion. The Project is estimated to permanently store large quantities of Carbon Dioxide over the Project life, thus positively contributing towards climate change mitigation.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Position Summary:</span> </p>\n<p> </p>\n<p>The System Coordinator will ensure that technology platforms supporting on-the-ground activities and IT infrastructure are effectively maintained, ensuring that accurate field data is captured, and supporting Office staff, contractors, nursery staff, and operational managers. This role links field operations with system data, enabling reliable monitoring of data across all the Spekboom restoration project technology platforms, while providing first-line IT support to ensure smooth operations across project offices.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Roles and Responsibilities:</span> </p>\n<p> </p>\n<p><span style=\"font-weight: bold\">System Support &amp; Administration</span></p>\n<p><br></p>\n<ul>\n<li>Provide user support for office, field, nursery and operational technology platforms.</li>\n<li>Perform routine checks to ensure accuracy between system data and office, field and nursery activities.</li>\n<li>Escalate technical issues to the Technology Manager and vendors.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Data Management &amp; Reporting</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Collect and validate operational data from SMMEs and staff members.</span></li>\n<li>Support field staff in reconciling field and nursery checks with digital records.</li>\n</ul>\n<p> <br></p>\n<p><span style=\"font-weight: bold\">Training &amp; User Support</span></p>\n<p><br></p>\n<ul>\n<li>Train supervisors, SMMEs, and office, field and nursery staff on technology-based systems and IT best practices.</li>\n<li>Develop simple guides and quick reference sheets for users.</li>\n<li>Provide ongoing user support to ensure correct adoption of systems.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">IT Support &amp; Infrastructure</span></p>\n<p><br></p>\n<ul>\n<li>Provide first-line IT support for office hardware, software, printers, Wi-Fi, and email.</li>\n<li>Coordinate with external IT service provider for escalated issues.</li>\n<li>Manage IT inventory and coordinate distribution, updates, and repairs.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Coordination &amp; Communication</span></p>\n<p><br></p>\n<ul>\n<li>Act as a liaison between office, field and nursery operations and the Technology Manager.</li>\n<li>Provide feedback on field system challenges and improvement opportunities.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">General</span></p>\n<p> </p>\n<ul>\n<li>Embrace a culture of continuous learning by adapting to evolving job responsibilities, driven by NatCarbon Africa’s commitment to innovation, personal growth, and shifting operational priorities. </li>\n<li>Some travel within the Eastern and Western Cape may be required, including to remote locations, with occasional weekend or holiday work to accommodate schedules. Work hours may be irregular.</li>\n</ul>\n<ul>\n<li>This outline of duties and responsibilities is not exhaustive. The employer reserves the right to assign additional duties or responsibilities at any time, provided they are reasonably aligned with the scope of the role or necessitated by operational requirements. The functions and responsibilities detailed within this job description may be subject to modification at the employer’s discretion, based on evolving operational requirements, while remaining consistent with the parameters of the employee’s position. </li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Skills:</span> </p>\n<p> </p>\n<ul>\n<li>Strong ability to work with field teams in rural environments.</li>\n<li>High attention to detail in data capture and reconciliation.</li>\n<li>Strong interpersonal skills for training and supporting non-technical users.</li>\n<li>Problem-solving mindset with ability to work independently and in teams.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Qualifications:</span> </p>\n<p> </p>\n<ul>\n<li>Diploma in Information Technology, N+</li>\n<li>Agriculture, Environmental Management, or related field advantageous</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Knowledge and Experience:</span> </p>\n<p><br></p>\n<ul>\n<li>2+ years in IT support, system coordination or data management in an office and/or field/operational context.</li>\n<li>Experience with mobile apps, ERP, or farm/nursery management systems.</li>\n<li>Experience with Microsoft 365 (SharePoint, Teams, Outlook, Power BI)</li>\n<li>Understand and utilize data analysis and performance metrics associated technology.</li>\n<li>Valid Driver’s Licence (with off road driving experience)</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Working Conditions</span></p>\n<p> </p>\n<ul>\n<li>Frequent travel within the Eastern and Western Cape anticipated, including to remote locations. Travel may on occasion cross weekends and holidays to accommodate schedules. Work hours may be irregular.</li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">You will join a great team! We are:</span></li>\n</ul>\n<p> </p>\n<ul>\n<li>From diverse locations and backgrounds, but all experts in our respective fields. We bring together a wide range of cross-sector experiences, ideas, and skills</li>\n<li>Relentless in our pursuit of excellence and innovation, always pushing the boundaries and challenging the status quo. But it is not all work for us – we also believe in celebrating our successes, recognising individual contributions, and taking time to support each other’s growth and development</li>\n<li>At our core, explorers, constantly learning, evolving, and seeking new ways to deliver impactful solutions. We are not afraid to dream big, take risks, and step out of our comfort zones because we know that together, we can achieve great things</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Compensation</span></p>\n<p> </p>\n<p>To help us attract and retain top talent, NatCarbon Africa pays employees competitively to the market, depending on experience. Salary is one component of NatCarbon Africa’s total compensation package which also includes health care and life insurance, contributions to each employee’s retirement plan, paid time off and funds to support professional development. We will recognise employees who go beyond expected performance with salary increases and/or promotions.</p>\n<p> </p>\n<p>In return, we expect each employee to, at a minimum:</p>\n<p> </p>\n<ul>\n<li>Meet expectations in terms of work effort and performance.</li>\n<li>Take the initiative to build the skills and knowledge needed to do their job effectively; and</li>\n<li>Embody the values of NatCarbon Africa.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">How to Apply</span></p>\n<p> </p>\n<p>To apply, please send us the following:</p>\n<p> </p>\n<ul>\n<li>Cover letter (not to exceed one page).</li>\n<li>Resume/CV (not to exceed three pages).</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\"><em>Please add app.bamboohr.com to your contact list to ensure you receive emails from us</em></span></p>\n<p> </p>\n<p>NatCarbon Africa provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\"><em>Only applications received online via the NatCarbon website or LinkedIn Page will be considered</em></span></p>\n<p> </p>",
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