Home › Companies › 957eb50b 516a 435d A4a7 Fb5254f17fc1 19000101 000001 › Service Center Coordinator
Service Center Coordinator
957eb50b 516a 435d A4a7 Fb5254f17fc1 19000101 000001 · Littleton, NH, US, Littleton, NH · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 957eb50b 516a 435d A4a7 Fb5254f17fc1 19000101 000001 |
| Title | Service Center Coordinator |
| Normalized title | - |
| Department / team | - |
| Location | Littleton, NH, United States |
| Work model | - |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2025-12-12 / 2026-06-02 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 957eb50b 516a 435d A4a7 Fb5254f17fc1 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Littleton. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 957eb50b 516a 435d A4a7 Fb5254f17fc1 19000101 000001 |
| Source | 9bfd8c82-aa4d-48dd-9265-28c23dba995d |
| ATS provider | ADP Workforce Now Recruiting |
Description
Position Summary: The LRH Service Center employee plays a vital role in supporting patient care and operational efficiency across multiple practices. Team members are responsible for a range of functions, including phone reception, patient scheduling, financial advocacy services, and coordination of incoming and outgoing referrals.
Each Service Center employee will be assigned specific areas of responsibility. These assignments may rotate over time to promote cross-training and ensure well-rounded support. All team members are expected to contribute to the overall success of the Service Center by working collaboratively and providing cross-coverage as needed. This team-based approach helps ensure consistent service delivery and optimal patient experience.
Reports to: Director of Patient Access and Central Services; Manager of Patient Access and Central Services
Core Responsibilities:
Understand and uphold the importance of exemplary customer service as emphasized by Littleton Regional Healthcare, performing job functions in alignment with LRH processes and organizational customer service goals. Demonstrate a positive and professional approach to always communicate effectively with both patient and team members. Comply with federal, state, and hospital requirements related to compliance issues Always adhere to departmental guidelines for dress code policy Maintain flexibility in work schedule availability, allowing the department to adjust schedules as needed to meet operational demands. Greet patients professionally with respect and compassion. Direct patients to the appropriate destinations with the hospital and practices Accurately collect demographic and financial information to support claims management and both administrative and clinical activities. Verify insurance coverage for scheduled tests and procedures in accordance with protocol. Collaborate with the department educator on performance-related matters through ongoing education and feedback.
Financial Clearance and Patient Advocate Responsibilities:
Service Center employees are also responsible for ensuring that patients are financially cleared prior to receiving services. This includes:
Completing pre-registration for scheduled appointments Validating insurance eligibility and benefit details Providing price estimates, when applicable Offering or reviewing payment options with patients prior to service Communicating effectively with the patient and collaborating with the appropriate practice or department to resolve any outstanding financial questions
This comprehensive approach ensures that patients are well-informed and fully prepared prior to their visit. It supports operational efficiency, promotes patient satisfaction, and ensures all actions are performed in alignment with established practices and guidelines.
Medicaid Enrollment Specialist:
Knowledge of Medicaid eligibility and budgeting guidelines Aid current and prospective consumers in relation to Medicaid enrollment or additional financial options available Conduct patient meetings to obtain the appropriate documentation required to determine which program a patient will be eligible for Process Medicaid or other applications and recertification for patients Investigate Medicaid issues related to eligibility, deferrals, denials and recertification Provide outstanding customer service, written and oral communication skills Call an insurance carrier to validate the patient benefits Meet with patients on the floor to determine qualification for Presumptive Eligibility Send all needed documentation in time frames set by Medicaid Set follow up meetings with patients Ensures appropriate signatures are obtained on all necessary forms Covers and assists with other office functions as requested Responsible for conducting eligibility screenings, assessing patient financial requirements, and counseling patients on insurance benefits and co-payments Serves as a liaison between the patient, hospital, and governmental agencies; and is actively involved in all areas of case management Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination Initiate and maintain proper follow-up with the patient and caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation Ensure all insurance, demographic and eligibility information is obtained and entered the system accurately Document progress notes on the status of patient’s determination Participates in ongoing, comprehensive training programs as required. Follows policies and procedures to contribute to the efficiency of patient care
Switchboard:
Receive and process incoming calls from patients, physicians, and other parties seeking access to LRH practices, personnel and provider appointments. Handle all calls in a timely, professional manner, and courteous manner. Promptly report any patient concerns or hospital-related issues to the management team for appropriate follow-up and resolution
Referrals and Scheduling Responsibilities
Referral Coordination:
Process all incoming referrals for LRH physicians and providers, as well as outgoing referrals for Primary Care, Urgent Care and Occupational Health Services. Create and enter new referrals accurately and in a timely manner, ensuring that all pertinent information is obtained prior to scheduling, in accordance with clinic specific requirements. Ensure referrals are processed within the following timelines: Standard Referrals: Within 48 hours of receipt. High-Priority Referrals: should be handled on the same day, if received during business hours. Follow up on incomplete referrals using established protocols to ensure patients are contacted and scheduled appropriately. Send referral packets to new patients, including appointment details, as set forth by each practice. Determine whether a formal referral from the patient’s Primary Care Provider (PCP) is required. Collaborate with clinical staff to process prior authorizations, if necessary. Update visit status and assign the referral appropriately, ensuring the PCP is notified as per protocol.
Scheduling Coordination:
Schedule patients for appointments at all LRH practice locations, including Specialty Clinics, following provider-specific visit protocols. Monitor schedules to confirm appointments are scheduled to the appropriate locations. Notify patients of appointments that have been scheduled and request copies of films or prior testing as required. Verify insurance coverage for scheduled tests and procedures in accordance with protocol. Accurately verify and update patient demographics and insurance information in the EMR during scheduling .
Communication and Documentation:
Handle all telephone calls in a timely, professional, courteous, and helpful manner, minimizing reliance on voicemail, instead entering telephone encounters via the EMR. Enter telephone encounters into the EMR system and ensure appropriate follow-up. Create a clear and precise message, avoiding the use of abbreviations. Provide consistent, respectful communication with patients, internal staff, and external providers to facilitate seamless referral and scheduling workflows.
Prior Authorizations:
Identify all patients requiring pre-certification or pre-authorization at the time services are requested Determines insurance company eligibility and benefits for requested services Follows up with the patient, insurance company, or provider if there are insurance coverage issues to obtain financial resolution Performs medical necessity screening as required Obtains necessary clinical documentation from the ordering provider to use in the prior authorization process Effectively communicates clinical information to insurance or prior authorization company to obtain authorization and/or certification for requested services Maintains familiarity with insurance carrier prior authorization requirements Partners with members of the Patient Financial Services department
Provider Build:
Build new providers into the EMR in accordance with established policy and protocols Ensure encounter is updated appropriately to ensure a clean claim. (if applicable)
Qualifications:
Minimum of two years in a previous healthcare office setting preferred High School education or equivalent with emphasis on business and computer courses Strong oral and written communication skills Computer Skills: Knowledge of Microsoft Office Computer Skills: Electronic Medical Records Good spelling and grammar knowledge are essential Basic medical terminology knowledge required Basic Health Insurance knowledge Other:
Other duties as assigned Physical Demands : See physical demands analysis worksheet
Work Environment : Works inside a clean, well-lit and ventilated area. Works under emergent/stressful situations and may be required to deal with concerned/agitated patients and personnel.
Full job record
| Job ID | 2956ff32ba6e34b4b0508fc93c4a88cb82a4b485 |
| Org ID | e699f26a-028b-4a74-9023-6f3e923ebdb3 |
| Source ID | 9bfd8c82-aa4d-48dd-9265-28c23dba995d |
| Board ID | 9bfd8c82-aa4d-48dd-9265-28c23dba995d |
| Provider | adp_workforcenow |
| Provider Job Key | 574171 |
| Title | Service Center Coordinator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Littleton, NH, US, Littleton, NH |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | NH |
| City | Littleton |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=957eb50b-516a-435d-a4a7-fb5254f17fc1&ccId=19000101_000001&lang=en_US&type=JS&jobId=574171&jwId=9201599190812_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=957eb50b-516a-435d-a4a7-fb5254f17fc1&ccId=19000101_000001&lang=en_US&type=JS&jobId=574171&jwId=9201599190812_1 |
| First Seen At | 2026-06-02 08:08:21Z |
| Last Seen At | 2026-06-06 12:03:22Z |
| Last Checked At | 2026-06-06 12:03:22Z |
| Last Changed At | 2026-06-06 12:03:22Z |
| Inactive At | — |
| Source Posted At | 2025-12-12 11:46:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=957eb50b-516a-435d-a4a7-fb5254f17fc1|19000101_000001/date=2026-06-06/2026-06-06T12-03-20-384Z-f4597c70ca92e0b889fc3f0245b09de6197a7ef92fabab8cf304ac67fc7f4bfc.json |
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"requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><strong><span style=\"font-size:16px;line-height:115%;\">Position Summary: </span></strong><span style=\"font-size:16px;line-height:115%;\">The LRH Service Center employee plays a vital role in supporting patient care and operational efficiency across multiple practices. Team members are responsible for a range of functions, including phone reception, patient scheduling, financial advocacy services, and coordination of incoming and outgoing referrals.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">Each Service Center employee will be assigned specific areas of responsibility. These assignments may rotate over time to promote cross-training and ensure well-rounded support. All team members are expected to contribute to the overall success of the Service Center by working collaboratively and providing cross-coverage as needed. This team-based approach helps ensure consistent service delivery and optimal patient experience.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Reports to:</span></strong> Director of Patient Access and Central Services; Manager of Patient Access and Central Services</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Core Responsibilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Understand and uphold the importance of exemplary customer service as emphasized by Littleton Regional Healthcare, performing job functions in alignment with LRH processes and organizational customer service goals. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Demonstrate a positive and professional approach to always communicate effectively with both patient and team members. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Comply with federal, state, and hospital requirements related to compliance issues </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Always adhere to departmental guidelines for dress code policy </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Maintain flexibility in work schedule availability, allowing the department to adjust schedules as needed to meet operational demands. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Greet patients professionally with respect and compassion. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Direct patients to the appropriate destinations with the hospital and practices</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Accurately collect demographic and financial information to support claims management and both administrative and clinical activities. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Verify insurance coverage for scheduled tests and procedures in accordance with protocol.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Collaborate with the department educator on performance-related matters through ongoing education and feedback. </span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.5in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Financial Clearance and Patient Advocate Responsibilities:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">Service Center employees are also responsible for ensuring that patients are financially cleared prior to receiving services. This includes:</span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Completing pre-registration for scheduled appointments</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Validating insurance eligibility and benefit details</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Providing price estimates, when applicable</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Offering or reviewing payment options with patients prior to service</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Communicating effectively with the patient and collaborating with the appropriate practice or department to resolve any outstanding financial questions</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\">This comprehensive approach ensures that patients are well-informed and fully prepared prior to their visit. It supports operational efficiency, promotes patient satisfaction, and ensures all actions are performed in alignment with established practices and guidelines.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;line-height:115%;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Medicaid Enrollment Specialist: </span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Knowledge of Medicaid eligibility and budgeting guidelines</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Aid current and prospective consumers in relation to Medicaid enrollment or additional financial options available</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Conduct patient meetings to obtain the appropriate documentation required to determine which program a patient will be eligible for</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Process Medicaid or other applications and recertification for patients </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Investigate Medicaid issues related to eligibility, deferrals, denials and recertification</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Provide outstanding customer service, written and oral communication skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Call an insurance carrier to validate the patient benefits</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Meet with patients on the floor to determine qualification for Presumptive Eligibility</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Send all needed documentation in time frames set by Medicaid</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Set follow up meetings with patients</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Ensures appropriate signatures are obtained on all necessary forms</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Covers and assists with other office functions as requested</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Responsible for conducting eligibility screenings, assessing patient financial requirements, and counseling patients on insurance benefits and co-payments</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Serves as a liaison between the patient, hospital, and governmental agencies; and is actively involved in all areas of case management</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Initiate and maintain proper follow-up with the patient and caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Ensure all insurance, demographic and eligibility information is obtained and entered the system accurately</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Document progress notes on the status of patient’s determination</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Participates in ongoing, comprehensive training programs as required. Follows policies and procedures to contribute to the efficiency of patient care</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.75in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Switchboard:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Receive and process incoming calls from patients, physicians, and other parties seeking access to LRH practices, personnel and provider appointments. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Handle all calls in a timely, professional manner, and courteous manner. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Promptly report any patient concerns or hospital-related issues to the management team for appropriate follow-up and resolution</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Referrals and Scheduling Responsibilities</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Referral Coordination:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Process all incoming referrals for LRH physicians and providers, as well as outgoing referrals for Primary Care, Urgent Care and Occupational Health Services. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Create and enter new referrals accurately and in a timely manner, ensuring that all pertinent information is obtained prior to scheduling, in accordance with clinic specific requirements. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Ensure referrals are processed within the following timelines:</span><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"circle\"><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, sans-serif;margin-bottom: 0in;line-height: normal;\"><span style=\"font-size:16px;\">Standard Referrals: Within 48 hours of receipt.</span></li><li style=\"margin-top: 0in;margin-right: 0in;font-size:15px;font-family: Calibri, sans-serif;margin-bottom: 0in;line-height: normal;\"><span style=\"font-size:16px;\">High-Priority Referrals: should be handled on the same day, if received during business hours.</span></li></ul></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Follow up on incomplete referrals using established protocols to ensure patients are contacted and scheduled appropriately.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Send referral packets to new patients, including appointment details, as set forth by each practice. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Determine whether a formal referral from the patient’s Primary Care Provider (PCP) is required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Collaborate with clinical staff to process prior authorizations, if necessary.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Update visit status and assign the referral appropriately, ensuring the PCP is notified as per protocol.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Scheduling Coordination:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Schedule patients for appointments at all LRH practice locations, including Specialty Clinics, following provider-specific visit protocols.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Monitor schedules to confirm appointments are scheduled to the appropriate locations. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Notify patients of appointments that have been scheduled and request copies of films or prior testing as required.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Verify insurance coverage for scheduled tests and procedures in accordance with protocol.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Accurately verify and update patient demographics and insurance information in the EMR during scheduling</span><strong><span style=\"font-size:16px;\">.</span></strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Communication and Documentation:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Handle all telephone calls in a timely, professional, courteous, and helpful manner, minimizing reliance on voicemail, instead entering telephone encounters via the EMR. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Enter telephone encounters into the EMR system and ensure appropriate follow-up. Create a clear and precise message, avoiding the use of abbreviations. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\">Provide consistent, respectful communication with patients, internal staff, and external providers to facilitate seamless referral and scheduling workflows.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\"> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Prior Authorizations:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:16px;\"> </span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Identify all patients requiring pre-certification or pre-authorization at the time services are requested</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Determines insurance company eligibility and benefits for requested services</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Follows up with the patient, insurance company, or provider if there are insurance coverage issues to obtain financial resolution</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Performs medical necessity screening as required</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Obtains necessary clinical documentation from the ordering provider to use in the prior authorization process</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Effectively communicates clinical information to insurance or prior authorization company to obtain authorization and/or certification for requested services</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Maintains familiarity with insurance carrier prior authorization requirements</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Partners with members of the Patient Financial Services department</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;\">Provider Build:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Build new providers into the EMR in accordance with established policy and protocols</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Ensure encounter is updated appropriately to ensure a clean claim. (if applicable)</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.75in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'> </p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Qualifications:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Minimum of two years in a previous healthcare office setting preferred</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>High School education or equivalent with emphasis on business and computer courses</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Strong oral and written communication skills</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Computer Skills: Knowledge of Microsoft Office</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Computer Skills: Electronic Medical Records</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Good spelling and grammar knowledge are essential</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Basic medical terminology knowledge required</li><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Basic Health Insurance knowledge</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Other: </span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'>Other duties as assigned</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:16px;line-height:115%;\">Physical Demands</span></strong>: See physical demands analysis worksheet</p><p style='margin-top:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:0in;line-height:115%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong>Work Environment</strong>: Works inside a clean, well-lit and ventilated area. Works under emergent/stressful situations and may be required to deal with concerned/agitated patients and personnel.</p></div><p><br></p>\n",
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