Account Officer - International Market

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      "state": "Grand Duchy of Luxembourg"
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    "departmentLabel": "Customer Operations",
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      "state": "Grand Duchy of Luxembourg",
      "postalCode": "L-1748",
      "addressCountry": "Luxembourg"
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    "datePosted": "2026-05-13",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About Utmost International</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">About Utmost Luxembourg S.A.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Sitting at the crossroads of private banking, asset management, and insurance, we operate in a well-established and fast-growing division of the financial services industry. Our dynamic international team of 450+ experienced wealth structuring specialists, subject-matter and technical experts consists of 50 different nationalities, speaking over 30 languages. </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">We are a diverse and inclusive organisation driven by a values-based culture that promotes excellence, ambition, and innovation. We invest in talented teams who develop their expertise, curated through support and training, and fostered through a people centred culture. Our people truly are our greatest asset!</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your role – Are you ready for a challenge?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide daily support to Partners, Clients and Sales colleagues,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Handle daily workload in an accurate and timely manner meeting, exceeding where possible the Service Standards,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Proactively follow up and monitor all transactions and queries received from both internal and external parties,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage risk within your area of responsibility including adherence to Corporate Policy on Compliance and Risk,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Respect the planning established by your line manager in relation to business activities,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Follow instructions and process information accurately and in a timely manner,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prioritise multiple tasks while remaining calm and positive under pressure,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain an on-going awareness of service, propose suggested improvement to your line manager and ensure quality improvements are made, as agreed.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Your responsibilities will be as follows:</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Act as the person of contact for any partner and client queries received by email, fax, post or by telephone,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Take the necessary action to respond in an effective, professional and timely manner to the queries received by telephone, email or post from several partners, clients or sales colleagues consistently ensuring a high level of service,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Perform accurate and timely processing of policy transactions, servicing and query resolution during the life cycle of a policy, including document management,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Assist in processing the due diligence review of transactions in line with corporate standards,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Develop and maintain a strong collaborative working relationship with our sales consultants and all partners,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain an ongoing awareness of services, review procedures and ensure quality improvements are made as required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Your profile – Have you got what it takes to become our Account Officer?</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services in the insurance sector,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">3+ years’ experience in Finance or Insurance,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong team player with excellent organisational and analytical skills,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Be able to clearly and comprehensively outline complex issues both verbally and in writing,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong prioritisation skills, flexible, reliable and responsible in challenging situations,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Decisive and capable of working independently,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Strong client service focus, solutions oriented and capable of ensuring a high service level to clients,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to work in a regulated environment and to respect the external and internal guidelines,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Ability to maintain performance and positive relationships in stressful/challenging situations,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Agility and pragmatism in a complex and changing environment,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Good command of MS office products,</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Fluent in English.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.</em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> </em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.<br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> </em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.<br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em> <br></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em>Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks.  It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here <a href=\"https://utmostinternational.com/wp-content/uploads/2026/01/Recruitment-Privacy-Statement_ULU.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Recruitment Privacy Statement</a></em></span><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><br></em></span></p>\n<p><span style=\"color: rgb(255, 255, 255); font-family: Inter, sans-serif; font-size: 10pt\"><em>#utmost</em></span></p>",
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