Front Desk Agent - InterContinental New York Barclay

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    "ExternalDescriptionStr": "<p><strong>ABOUT US</strong></p><p><span style=\"font-family: &quot;Calibri Light&quot;, sans-serif;\"><span style=\"font-size: 11pt;\">Do you see yourself as a <strong>Front Desk Agent</strong>? What's your passion? Whether you're into sports, shopping, or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. &nbsp;</span></span></p><p><span style=\"font-family: &quot;Calibri Light&quot;, sans-serif;\"><span style=\"font-size: 11pt;\">An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the city’s luxury hotel of choice. Located off Park Avenue in Midtown East, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite, and a Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 15,000 square feet of meeting space and two large ballrooms for New York’s most memorable weddings, benefits, and galas.&nbsp; The Barclay offers a Club InterContinental®.&nbsp; Its Parlour bar and lounge with light dining is a dynamic social hub in the hotel’s expansive lobby. The “new” Barclay embraces the hotel's distinctive legacy while modernizing every detail.</span></span></p><p style=\"margin-right: -27pt;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><i><strong>JOB OVERVIEW:</strong></i></span></p><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.<span>&nbsp;</span></span></p><p style=\"margin-right: -4.5pt;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><i><strong>DUTIES AND RESPONSIBILITIES:</strong></i></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Welcome guests in a friendly, prompt and professional manner.<span>&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Register guests, issue room keys, provide information on hotel services and room location.<span>&nbsp; &nbsp; &nbsp;</span></span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp;&nbsp;</span>Answer phones in a prompt and courteous manner.</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Up-sell rooms where possible to maximize hotel revenue.<span>&nbsp;</span></span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Accurately process all cash and credit card transactions in accordance with established&nbsp;<span> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>procedures including but not limited to posting all charges, completing cashier and other reports,&nbsp;<span> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>preparing deposit, and counting/securing assigned bank.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Issue, control and release guest safe-deposit boxes.</span></p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify; vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Communicate any outstanding guest requests or issues to management that may require&nbsp;</span></p></li></ul><p style=\"text-align: justify; vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp;&nbsp;</span>additional monitoring or follow-up.</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"margin-bottom: 0.0001pt; margin-right: -4.5pt; margin-top: 0in; text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Respond appropriately to guest complaints.<span>&nbsp; </span>Make appropriate service recovery gestures in order&nbsp;</span></p></li></ul><p style=\"margin-right: -4.5pt; text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp; &nbsp;</span>to ensure total guest satisfaction.<span>&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"margin-bottom: 0.0001pt; margin-right: -4.5pt; margin-top: 0in; text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">May routinely book guest reservations for individuals and/or groups that are requested either by&nbsp;<span>&nbsp;</span></span></p></li></ul><p style=\"margin-right: -4.5pt; text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp;&nbsp;</span>phone or from within the hotel; process cancellations, revisions, and information updates on&nbsp;<span> &nbsp;&nbsp;</span></span></p><p style=\"margin-right: -4.5pt; text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp;&nbsp;</span>changes.</span></p><ul style=\"list-style-type: disc;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Promote teamwork and quality service through daily communications and coordination with&nbsp;</span></p></li></ul><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span>&nbsp; &nbsp; &nbsp;&nbsp;</span>other departments.<span>&nbsp;</span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Perform other duties as assigned including guest room tours, concierge services, special guest&nbsp;<span> &nbsp; &nbsp;</span>requests, etc.</span></p></li></ul><p>&nbsp;</p><p style=\"margin-right: -0.35in;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><i><span style=\"text-transform: uppercase;\"><strong>Qualifications and Requirements:</strong></span></i></span></p><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">High School diploma or equivalent, plus one year front desk/guest service experience.<span>&nbsp; </span>Some college preferred.<span>&nbsp; </span>Must speak fluent English.<span>&nbsp; </span>Other languages preferred.</span></p><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">This job requires ability to perform the following:</span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0.0001pt; margin-right: -27pt; margin-top: 0in;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Frequently standing up behind the desk and front office areas</span></p></li><li><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Carrying or lifting items weighing up to 50 pounds</span></p></li><li><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Handling objects, products and computer equipment</span></p></li><li><p style=\"margin-bottom: 0.0001pt; margin-right: -27pt; margin-top: 0in;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Use a keyboard to operate various property management and reservations systems, etc.</span></p></li></ul><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Other:</span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Communication skills are utilized a significant amount of time when interacting with guests and employees.</span></p></li><li><p style=\"vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Reading and writing abilities are utilized often.&nbsp;</span></p></li><li><p style=\"vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Basic math skills are used frequently.&nbsp;</span></p></li><li><p style=\"vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">Problem-solving, reasoning, motivating and training abilities are often used.</span></p></li><li><p style=\"vertical-align: baseline;\"><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\">May be required to work nights, weekends, and/or holidays.</span></p></li></ul><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span style=\"letter-spacing: -0.15pt;\"><strong>Work Area:&nbsp; Front Office</strong></span></span></p><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span style=\"letter-spacing: -0.15pt;\"><strong>Hourly Rate: $31.61</strong></span></span></p><p><span style=\"font-family: &quot;Arial Narrow&quot;, sans-serif;\"><span style=\"letter-spacing: -0.15pt;\"><strong>The statements in this job description are intended to represent the key duties and level of work being performed.&nbsp; They are not intended to be ALL responsibilities or qualifications of the job.&nbsp; &nbsp;This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.</strong></span>&nbsp;</span></p>",
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