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    "requisitionDescription": "<div><div><div><div><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>OUR STORY</strong></span>&nbsp;</p><p><span style=\"color: rgb(28,30,33);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>FITNESS SF is a local, family-owned group of fitness clubs in the San Francisco Bay Area. Our locations include Marin, Oakland, SF Castro, SF Embarcadero, SF Fillmore, SF Mid Market, SF SOMA and SF Transbay. After operating as a gym franchise for over 20 years, we realized that our employees and our community were becoming its own unique brand. In 2012, FITNESS SF was born. Knowing it would be a challenge to start out fresh, we focused on three core principles; a passionate staff, high-end facilities, and affordable pricing.&nbsp;</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(28,30,33);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">2017 IHRSA Community Service Award Winner</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(28,30,33);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">2018 SF Business Times Top 100 Corporate Philanthropists Award Winner</span> &nbsp;</li></ul><p>&nbsp;&nbsp;</p><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>JOB DESCRIPTION</strong></span>&nbsp;</p><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>We are looking for optimistic, creative, and enthusiastic Customer Service Representatives to join the FITNESS SF team. The basic function of the Customer Service Representative is to simply give FANTASTIC customer service. This is a part-time hourly position. The responsibility of a FITNESS SF Customer Service Representative falls into the following general categories:</strong></span> &nbsp;&nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Quality Customer Service</strong></span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Member Sales</strong></span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Front Desk Area Management</strong></span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Retail and Services Sales</strong></span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Member Interaction</strong></span> &nbsp;</li></ul><p>&nbsp;&nbsp;</p><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>PRIMARY RESPONSIBILITIES</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Quality Customer Service</strong></span> &nbsp;<ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Check-in members and guests while providing outstanding service\\</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Greet members and guests with a smile make eye contact</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Introduce yourself to members and learn their names and use accordingly</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Actively listen to members, properly handle requests and if needed, transition them to personnel that may be able to give them proper service</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Answer all phone calls with the proper protocol</span> &nbsp;</li></ul></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Member Sales</strong></span> &nbsp;<ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Offer assistance to members at the Front Desk in a diplomatic fashion</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Respond to member questions in a professional and articulate manner</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">When necessary, tactfully remind members of gym etiquette</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Sell members and guests requested services, passes and/or retail items</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Process Guest Passes and out of town FITNESS SF Travel programs</span> &nbsp;</li></ul></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Front Desk Area Management</strong></span> &nbsp;<ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Inspect condition of the Front Desk and Retail areas&nbsp;</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Notify management of broken or malfunctioning equipment</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Cash reconciliation</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Count, report and stock the required inventory as directed</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Coordinate your actions on inventory and taking breaks with the other Front Desk staff and General Manager</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Perform &ldquo;Jungle Runs&rdquo; and check email daily</span> &nbsp;</li></ul></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Retail and Services Sales</strong></span> &nbsp;<ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Sell short term memberships of one month or less and other services</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Book and register all required service sessions</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Assist managers when requested</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Properly handle Appointments, Walk-Ins and Telephone Inquiries</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Provide retail service in the Pro Shop</span> &nbsp;</li></ul></li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong>Member Interaction</strong></span> &nbsp;<ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Keep contact with members and guests professional and courteous</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Observe common courtesy with all members</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Promote FSF Membership, Group Fitness and Personal Training Programs</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Use FITNESS SF sales methods, training tools, scripts and systems properly</span> &nbsp;&nbsp;</li></ul></li></ul><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>QUALIFICATIONS</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Customer Service/Sales Experience (<em>preferred but not required)</em></span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Excellent verbal and written communication skills</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Possess honesty and personal integrity</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Possess passion, ambition, drive, and knowledge regarding the fitness industry</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Excel in time management, organizational and follow-up skills</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Reliable, professional, computer literate, energetic, and friendly</span> &nbsp;</li></ul><p>&nbsp;&nbsp;</p><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>ESSENTIAL PHYSICAL REQUIREMENTS</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\">Position duties require standing for long periods of time, squatting, reaching, walking, and reaching, and the ability to lift 45 lb weights</span><br>&nbsp;&nbsp;</li></ul><p><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>AS A FITNESS SF EMPLOYEE YOU WILL RECEIVE:</strong></span> &nbsp;</p><ul><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\">Part Time, Hourly, Commission</span>&nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\">Personal Training Sessions</span> &nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\">Gym Membership</span> &nbsp;</li><li dir=\"auto\"><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\">Discounts on FITNESS SF products and services</span>&nbsp;</li></ul><p><span style=\"color: rgb(0,0,0);background-color: rgb(255,255,255);font-size: 12pt;font-family: Proxima Nova;\"><strong><em>NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.</em></strong></span><span style=\"color: rgb(0,0,0);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong>For more information regarding our career opportunities, please visit&nbsp;</strong></span><a href=\"http://www.fitnesssf.com\" target=\"_self\"><span style=\"color: rgb(17,85,204);background-color: transparent;font-size: 12pt;font-family: Proxima Nova;\"><strong><ins>www.fitnesssf.com</ins></strong></span></a></p></div></div></div></div>\n",
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