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    "requisitionDescription": "<div><div><div><div><div><p id=\"isPasted\"><strong>Position Summary:</strong></p><p>We are looking for a dynamic and results-driven <strong>Project Manager</strong> to lead <strong>UCaaS</strong> (Unified Communications as a Service) and <strong>CCaaS</strong> (Contact Center as a Service) implementation projects, with a primary focus on <strong>Zoom</strong> and <strong>RingCentral</strong> platforms. This role requires a forward-thinking professional with expertise in <strong>cloud communications, VoIP technologies, and project management methodologies</strong> to deliver cutting-edge solutions.</p><p>As a key player in our <strong>Service &amp; Delivery team</strong>, you will work closely with customers, engineers, and internal stakeholders to ensure seamless deployments, optimize resource allocation, and maintain top-tier customer satisfaction. You will manage projects from initiation to completion, ensuring they are delivered <strong>on time, within budget, and aligned with industry best practices</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul type=\"disc\"><li><strong>Lead UCaaS &amp; CCaaS Implementations:</strong><ul type=\"circle\"><li>Oversee end-to-end project execution for <strong>Zoom and RingCentral solutions</strong>.</li><li>Develop and maintain comprehensive project plans to drive successful implementations.</li><li>Coordinate with cross-functional teams, including <strong>engineers, vendors, and customer stakeholders</strong>.</li><li>Ensure smooth deployment, testing, and configuration of <strong>cloud communication platforms</strong>.</li></ul></li><li><strong>Customer &amp; Stakeholder Engagement:</strong><ul type=\"circle\"><li>Serve as the <strong>primary point of contact</strong> for customers throughout the project lifecycle.</li><li>Conduct <strong>kickoff meetings, regular status updates, and post-implementation evaluations</strong>.</li><li>Provide technical and strategic insights on <strong>best practices for Zoom and RingCentral</strong>.</li><li>Proactively manage customer expectations, addressing risks and issues effectively.</li></ul></li><li><strong>Resource &amp; Risk Management:</strong><ul type=\"circle\"><li><strong>Maximize team efficiency</strong> by optimizing field engineering schedules.</li><li>Identify potential project risks and implement <strong>proactive mitigation strategies</strong>.</li><li>Maintain compliance with documentation standards and ensure accurate project tracking.</li></ul></li><li><strong>Process Optimization &amp; Reporting:</strong><ul type=\"circle\"><li>Generate reports on <strong>project progress, resource utilization, and key performance metrics</strong>.</li><li>Maintain and update project tracking tools, including <strong>MS SharePoint and CRM platforms</strong>.</li><li>Oversee <strong>keycode activity</strong> to ensure seamless transitions to cloud-based communication solutions.</li><li>Participate in <strong>off-hours and on-call rotations</strong> as needed.</li></ul></li></ul><p><strong>Requirements:</strong></p><ul type=\"disc\"><li>Proven <strong>project management experience</strong> in <strong>UCaaS and CCaaS implementations</strong>.</li><li>Expertise in <strong>Zoom and RingCentral</strong> platforms, with a strong understanding of cloud communication services.</li><li>Advanced proficiency in <strong>Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</strong>.</li><li>Experience with <strong>Microsoft Dynamics CRM and SharePoint</strong> (preferred but not required).</li><li>Strong knowledge of <strong>VoIP technologies, SIP trunking, and cloud-based communication best practices</strong>.</li><li>Ability to manage <strong>multiple high-priority projects</strong> in a fast-paced environment.</li><li>Exceptional <strong>problem-solving skills</strong> with the ability to handle escalations independently.</li><li>Excellent <strong>communication, leadership, and stakeholder management skills</strong>.</li><li>Self-motivated with a strong sense of <strong>ownership and accountability</strong>.</li><li>Familiarity with <strong>Zoom and RingCentral training programs</strong>, including:<ul type=\"circle\"><li><strong>Zoom Administrator Training, Zoom Phone Certification</strong></li><li><strong>RingCentral University, RingCentral MVP Certification</strong></li></ul></li></ul><p><strong>Preferred Skills &amp; Certifications:</strong></p><ul type=\"disc\"><li><strong>Project Management Certifications</strong> (PMP, CaPMP, Six Sigma) preferred but not required.</li><li>Certifications in <strong>Zoom (Zoom Administrator, Zoom Phone Certification)</strong> and <strong>RingCentral (RingCentral CX, RingCentral MVP Certification)</strong> highly desirable.</li><li>Strong <strong>multitasking ability</strong> and adaptability in a dynamic work environment.</li><li>Ability to lead <strong>cross-functional teams</strong> and collaborate across departments.</li></ul><p><strong>Education &amp; Experience:</strong></p><ul type=\"disc\"><li><strong>Associate degree</strong> or equivalent technical education preferred.</li><li>Minimum <strong>3+ years of hands-on experience</strong> in <strong>UCaaS, CCaaS, VoIP, or cloud communication solutions</strong>.</li></ul><p>Join our team and be at the forefront of <strong>cloud communication innovations</strong>, helping businesses transform their voice, video, and contact center experiences with <strong>Zoom and RingCentral</strong> solutions!</p><p>&nbsp;</p></div></div></div></div></div>\n",
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