Night Auditor (Full-Time; Sunrise Shift)

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    "ExternalDescriptionStr": "<p class=\"DefaultText\"><i><span style=\"font-size: 12pt;\"><strong>Harrah’s Cherokee Casino Resort Position Description</strong></span></i></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span><strong>POSITION TITLE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Night Auditor</span></p><p class=\"DefaultText\"><span><strong>DEPARTMENT:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Hotel (Hotel Front Office, Hotel Tower IV Front Desk)</span></p><p class=\"DefaultText\"><span><strong>GRADE/FLSA STATUS:&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>H11—Non-Exempt</span></p><p class=\"DefaultText\"><span><strong>BADGE TYPE/COLOR:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Key--Blue</span></p><p class=\"DefaultText\"><span><strong>REPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>Front Desk Supervisor<strong>&nbsp;</strong></span></p><p class=\"DefaultText\"><span><strong>SUPERVISES:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong>N/A</span></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span><strong>JOB SUMMARY:&nbsp;</strong></span></p><p class=\"DefaultText\"><span>Handle end-of day bookkeeping and perform night audit for both hotels. Prepare and review the hotel management system for accuracy.&nbsp; Prepare and program group arrivals in LMS.&nbsp;</span></p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span><strong>JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\">Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values<span>&nbsp; &nbsp;</span></p></li><li><p class=\"DefaultText\"><span>Perform guest registration and room assignments, accommodating special requests whenever possible</span></p></li><li><p class=\"DefaultText\"><span>Review VIP classifications in the hotel management system for accuracy and correct incorrect entries</span></p></li><li><p class=\"DefaultText\"><span>Pre-register block reservations</span></p></li><li><p class=\"DefaultText\"><span>Verify upcoming group block for reservation accuracy.</span></p></li><li><p class=\"DefaultText\"><span>Input upcoming group information into the hotel property management system.</span></p></li><li><p class=\"DefaultText\"><span>Coordinate wholesaler program, assign rooms, and ensure that contractual obligations are met</span></p></li><li><p class=\"DefaultText\"><span>Process same day reservations and when necessary future reservations following hotel rate structures and selling strategies</span></p></li><li><p class=\"DefaultText\"><span>Reconcile suspense accounts</span></p></li><li><p class=\"DefaultText\"><span>Investigate and resolve out of balance accounts</span></p></li><li><p class=\"DefaultText\"><span>Cancel room reservations according to established procedures</span></p></li><li><p class=\"DefaultText\"><span>Perform other tasks as assigned by supervisor or manager</span></p></li><li><p class=\"DefaultText\"><span>Run all departmental reports throughout shift for system maintenance</span></p></li><li><p class=\"DefaultText\"><span>Check all arrivals daily</span></p></li><li><p class=\"DefaultText\"><span>Prepare for date roll by verifying unassigned, preregistered, on hold, and out of order rooms</span></p></li><li><p class=\"DefaultText\"><span>Reconcile movie reports nightly</span></p></li><li><p class=\"DefaultText\"><span>Post no-show revenue to no-show rooms nightly</span></p></li><li><p class=\"DefaultText\"><span>Verify guest ledger and manual override reports for accuracy</span></p></li><li><p class=\"DefaultText\"><span>Print cashiering reports and balance against daily paperwork and correct inaccuracies</span></p></li><li><p class=\"DefaultText\"><span>Print and verify the room’s revenue potential report for accuracy</span></p></li><li><p class=\"DefaultText\"><span>Prepare and organize the night audit packet to be delivered to accounting</span></p></li><li><p class=\"DefaultText\"><span>Process back to back reservations</span></p></li><li><p class=\"DefaultText\"><span>Use the over credit limit report to prevent out of balance accounts</span></p></li><li><p class=\"DefaultText\"><span>Prepare the PCW report for the night audit</span></p></li><li><p class=\"DefaultText\"><span>Print and verify the CSEVM report for accuracy</span></p></li><li><p class=\"DefaultText\"><span>Distribute night audit to Income Control nightly</span></p></li><li><p class=\"DefaultText\"><span>Prepare and distribute the daily passdown and flash reports</span></p></li><li><p>Adhere to all regulatory, company, and departmental policies/procedures in an ethical manner</p></li></ul><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span><strong>MINIMUM QUALIFICATIONS:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span>High school diploma or GED required</span></p></li><li><p class=\"DefaultText\"><span>One-year front desk experience required</span></p></li><li><p class=\"DefaultText\"><span><strong>Must demonstrate the following essential knowledge and skills:</strong></span></p></li><li><p class=\"DefaultText\"><span>Excellent interpersonal, problem solving and analytical skills</span></p></li><li><p class=\"DefaultText\"><span>An eye for detail</span></p></li><li><p class=\"DefaultText\"><span>Strong organizational skills</span></p></li><li><p class=\"DefaultText\"><span>Ability to work independently</span></p></li><li><p class=\"DefaultText\"><span>Documented teamwork behaviors and attitudes</span></p></li><li><p class=\"DefaultText\"><span>Excellent oral and written communication skills</span></p></li><li><p>Proficient in the use of <span class=\"ilad\">Windows</span> based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook</p></li><li><p class=\"DefaultText\"><span>Self-Starter; must work without close supervision</span></p></li><li><p class=\"DefaultText\"><span>Ability to handle multiple priorities in a fast-paced environment</span></p></li><li><p class=\"DefaultText\">Neat, professional appearance with excellent personal hygiene</p></li><li><p class=\"DefaultText\"><span>*Knowledge of LMS</span></p></li><li><p class=\"DefaultText\"><span>*Knowledge of Harrah’s Cherokee Casino Employment policies</span></p></li></ul><p class=\"DefaultText\" style=\"margin-left: 1in; text-indent: -0.5in;\"><span><strong>*</strong>Not required at time of hire; may be learned in probationary period agreed upon at time of hire</span></p><p class=\"DefaultText\" style=\"margin-left: 1in;\">&nbsp;</p><p class=\"DefaultText\"><span><strong>PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:</strong></span></p><ol style=\"padding-left: 24px;\"><li><p class=\"DefaultText\"><span>Must be able to stoop, bend, reach, kneel, twist and grip items</span></p></li><li><p class=\"DefaultText\"><span>Must be able to respond to visual and aural cues</span></p></li><li><p class=\"DefaultText\"><span>Must be able to read, write, speak, and understand English</span></p></li><li><p>Must be able to work in small, shared office space&nbsp;</p></li><li><p>Must be able to make rational decisions when handling guest and employees</p></li><li><p>Must be able to operate in mentally and physically stressful situations</p></li><li><p class=\"DefaultText\"><span>Must be able to lift to 25 pounds and carry 5 pounds</span></p></li><li><p class=\"DefaultText\">Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier</p></li></ol><ul style=\"padding-left: 24px;\"><li><p class=\"DefaultText\">Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds, and air quality including secondhand smoke</p></li><li><p class=\"DefaultText\"><span>Must be able to work a flexible schedule including weekends, evenings, and holidays</span></p></li></ul><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\">&nbsp;</p><p class=\"DefaultText\"><span style=\"font-size: 8pt;\">This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.&nbsp; Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. &nbsp; &nbsp; 8.28.23</span></p>",
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