Tenant Services Coordinator

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n <div style=\"margin:0px;padding:0px;\">\n  <p><strong>ABOUT US</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit <a href=\"http://www.bgis.com/\" target=\"_blank\"><u>www.bgis.com</u></a>.&nbsp;</p>\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p><strong>OUR CULTURE</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>At BGIS, our culture is built on three foundational pillars:&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <ol>\n   <li><strong>Culture of Care:</strong> We deeply care for each other, our clients, partners, and the communities we serve.&nbsp;</li>\n   <li><strong>High Performing Teams:</strong> We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.&nbsp;</li>\n   <li><strong>Unwavering Commitment to Sustainability:</strong> We conduct every action with a focus on preserving our earth.&nbsp;&nbsp;</li>\n  </ol>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p><strong>SUMMARY</strong>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n   <p>The <strong>Tenant Services Coordinator</strong> supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They coordinate the resolution of tenant issues related to the delivery of tenant service projects. The Tenant service Coordinator will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees.  In this role, there is a unique opportunity to influence how employees work, and directly impact their work day.  You will work with a team of professionals delivering workplace services.  In this role, you will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.&nbsp;</p>\n  </div>\n  <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n   <p>&nbsp;</p>\n  </div>\n  <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n   <p>This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.</p>\n  </div>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p><strong>Opportunities for Development:  </strong> &nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  </p>\n  <div style=\"margin:0px;padding:0px;\">\n   <ul>\n    <li>On Account &amp; expanded Operational roles&nbsp;</li>\n    <li>Facility Management Office roles to support accounts&nbsp;</li>\n    <li>Project Management roles support projects&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px;\">\n   <p>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px;\">\n   <p><strong>KEY DUTIES &amp; RESPONSIBILITIES</strong> &nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px;\">\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Safety Ownership and Regulatory Compliance</strong> </p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by<strong><u> </u></strong>BGIS Health Safety and Environment Teams and enforced by law.  &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Workplace Support</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions and point person for Health Screening upon entry within the open lobby space &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Assist with electronic visitor sign in when necessary &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>High level of confidentiality will be a must in this role. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Act as an ambassador ensuring a positive Workplace Experience and be able to communicate confidently and articulately to employees and guests with a professional/positive demeanour &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest.  &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Assist with minor event planning and meeting space set ups and clean ups &nbsp;</li>\n     </ul>\n    </div>\n   </div>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Use operational knowledge of the facility to provide swift resolution of any challenges experienced by employees or guests. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Ensure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Attend and participate in the Joint Health and Safety Committee meetings &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>May be required to wear a BGIS uniform or outerwear when performing duties if required such as a branded shirt &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Lobby Duties</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Ensure access card is used for each Team Member ensuring no tailgating &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Ensure ID badge is displayed for Team Members and Visitors &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Clean/Wipe high touch point areas of lobby hourly &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Floor Duties</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Identify safety hazards and maintenance issues  &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Assist in meeting rooms for IT connections and supplies &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Technology Assistance</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Point of contact for office and technology issues &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Demonstrate new technologies released in support of enhancing the workplace experience &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Administer triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Manage locker/file cabinet inventory assignment &nbsp;</li>\n     </ul>\n    </div>\n   </div>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Retrieve and respond to voicemail messages daily &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Projects:</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Receives, processes and validates service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required (Keep a Project Tracker spreadsheet). &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Works with the Facility Managers to deliver small-scale tenant service projects; determining skills required, assisting with contractor selection and monitoring performance. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Coordinates, plans and oversees BGIS and subcontracted forces to deliver required tenant service projects within the scope of the position.   &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Reviews the work done by contractors, reports any discrepancies to Facility Manager and requests Purchase Orders. &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Health and Safety:</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Follows Company procedures to ensure safe environment, personal safety and safety of others. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Manages time &amp; space of building activities to ensure no conflicting safety hazards. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Verifies client security requirements and ensures service providers are compliant prior to entering client space. &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Communication:</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Develops client project communications, including deadline notification, process updates, and scope requirements. &nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Analytics &amp; Data Management:</strong> &nbsp;</p>\n    </div>\n   </div>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Tracks all projects and timeline, providing regular status updates to the Facility Manager.  &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Tracks and reports on project totals monthly when required.  &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <p><strong>Relationship Management:</strong> &nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Develops and maintains effective relationships with vendors, clients and stakeholders. &nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px;\">\n     <ul>\n      <li>Manages stakeholder requirements, scope changes, and project expectations.  &nbsp;</li>\n     </ul>\n    </div>\n   </div>\n   <div style=\"margin:0px;padding:0px;\">\n    <p>&nbsp;</p>\n   </div>\n   <div style=\"margin:0px;padding:0px;\">\n    <p><strong>KNOWLEDGE &amp; SKILLS</strong>&nbsp;</p>\n   </div>\n   <div style=\"margin:0px;padding:0px;\">\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>High school completion plus a specialized technical or business course.&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>1-3 years of job-related experience specific to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Good client management/customer service skills.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Effective Interpersonal skills, with an emphasis on communication (verbal/written).&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Knowledge of project delivery and tendering processes.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>General knowledge of commercial building systems and/or construction.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Strong organisational, coordination and documentation skills with the ability to multi-task.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Ability to work independently.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Proficiency with CAD will be considered an asset.&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n     <ul>\n      <li>Proficient with MS Office and email software.&nbsp;</li>\n     </ul>\n    </div>\n   </div>\n  </div>\n </div>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;\">\n <div style=\"margin:0px;padding:0px;\">\n  <p>&nbsp;</p>\n </div>\n <div style=\"margin:0px;padding:0px;\">\n  <p>This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.&nbsp;</p>\n  <p>BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.&nbsp;</p>\n  <p>At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!</p>\n </div>\n</div>",
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    "OrganizationDescriptionStr": "<span>BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil &amp; gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.</span>\n<div>\n <span><br/></span>\n</div>\n<div>\n <span>At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!&nbsp;</span>\n</div>\n<div>\n <span><br/></span>\n</div>\n<div>\n <span>BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.</span>\n</div>\n<div>\n <span> </span>\n <div>\n  <br/>\n </div>\n</div>",
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