Retention Case Manager

{
  "content_hash": "b3e626a5fbc0d58f1301a842ce0ea55d52990394e1a850c337efee04e4261740",
  "source_hash": "9ea2cfab02f78ff49a777315b48b7acb8d723a82e2b6fda63ddf4c4ad2436942",
  "last_changed_at": "2026-06-06T12:41:16.799Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "PHILADELPHIA, PA, US, PHILADELPHIA, PA",
    "city": "PHILADELPHIA",
    "region": "PA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": 65000,
  "salary_min": 55000,
  "inferred_at": "2026-06-06T12:41:16.685Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "PHILADELPHIA, PA, US, PHILADELPHIA, PA",
      "city": "PHILADELPHIA",
      "region": "PA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9200955561256_1",
    "postDate": "2026-06-03T14:43:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 65000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 55000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Active - Regular full-time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-03T14:43Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:41Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "570060"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "55000.00 To 65000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Retention Case Manager",
    "clientRequisitionID": "1248",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "PHILADELPHIA",
          "postalCode": "19107",
          "countrySubdivisionLevel1": {
            "codeValue": "PA"
          }
        },
        "nameCode": {
          "shortName": " PHILADELPHIA, PA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-pasted=\"true\">Everybody Builds is a nonprofit organization launched in early 2023 designed to diversify the construction industry in Philadelphia. Working in partnership with the region&rsquo;s leading developers, property owners, contractors, trade associations and unions, we align market opportunities with workforce development, preparing diverse workers and workers to play a central role in the city&rsquo;s growth.</p><p>About the Role</p><p>The Retention Case Manager (RCM) is a full-time, mission-critical role within Everybody Builds&rsquo; workforce programming team. This position is at the heart of our supportive services, a program designed to reduce attrition and build long-term success for early-stage union apprentices, with a particular focus on first-generation tradespeople and graduates of pre-apprenticeship programs (WINC, CARP, SSSPAP, YOACAP, Rebuild, and others).</p><p>The RCM provides direct, 1-on-1 case management and coordinates the supportive services, stipend disbursements, and wraparound resources that help apprentices overcome barriers before they become reasons to leave the trades. This role also serves as a key relationship manager, maintaining consistent, professional communication with union partners, contractors, employers, and community-based service providers on behalf of program participants and Everybody Builds.</p><p>This is a relationship-driven, detail-oriented role for someone who brings both warmth and structure to their work. We are looking for someone equally comfortable building trust with an apprentice navigating hardship and presenting a progress update to a union business agent.</p><p>Key Responsibilities</p><p>Case Management &amp; Supportive Services</p><ul><li>Conduct structured intake assessments with each enrolled apprentice to identify barriers related to transportation, housing, childcare, financial hardship, health care access, and more.</li><li>Develop and actively manage Individual Support Plans (ISPs) for each participant, with clearly defined short-term and long-term goals, anticipated challenges, and planned interventions.</li><li>Provide regular (biweekly) 1-on-1 check-ins&mdash;in person or virtual&mdash;to monitor progress, update support plans, and course-correct as needed.</li><li>Respond promptly to crisis situations (e.g., eviction risk, loss of childcare, domestic violence) by connecting participants to appropriate emergency resources and partners or providing direct emergency relief.</li><li>Coordinate warm referrals to local social service providers, including housing support, food assistance, mental health care, and other wraparound services.</li><li>Develop and strengthen partnerships with supportive services providers to ensure robust referral network.</li></ul><p>Supportive Services Disbursement &amp; Tracking</p><ul><li>Administer direct financial supports to participants, including stipends and emergency assistance for essential needs such as work gear, tools, transportation, childcare, and basic necessities.</li><li>Manage the disbursement process from start to finish&mdash;verifying eligibility, processing requests, coordinating with admin/finance, and maintaining clear records for each transaction.</li><li>Track all supportive services in Salesforce, ensuring accurate, timely, and consistent documentation of service type, amount, participant, and outcomes.</li><li>Monitor available supportive services funding and flag any capacity or allocation concerns to program leadership in advance.</li></ul><p>Data Management &amp; Reporting</p><ul><li>Maintain complete and up-to-date participant records in Salesforce, including intake data, ISP notes, communication and service logs, touchpoint summaries, and outcome milestones.</li><li>Generate regular reports on key program metrics including retention rates, service utilization, workshop attendance, and stakeholder engagement&mdash;supporting grant reporting and internal evaluation.</li><li>Identify and surface patterns in participant needs and barriers to inform program improvements and future pilot design.</li><li>Participate in internal team debriefs and contribute to continuous quality improvement processes.</li></ul><p>Communication &amp; Relationship Management</p><ul><li>Serve as a consistent, trusted point of contact for all apprentices throughout their participation in the program.</li><li>Build genuine, professional relationships with participants grounded in respect, empowerment, and accountability.</li><li>Develop and facilitate monthly peer support groups and educational workshops (curriculum development, scheduling, materials, presenter coordination, participant outreach, follow-up).</li><li>Support participant recruitment by assisting with outreach, orientation, and onboarding activities in coordination with the Manager of Workforce Programs.</li><li>Serve as the primary day-to-day liaison between Everybody Builds and program partners, including trade unions, apprenticeship programs, contractors, and employers.</li><li>Attend and help coordinate monthly trade-specific check-ins, bringing participant progress updates and flagging emerging barriers or needs&mdash;while maintaining appropriate confidentiality.</li><li>Attend and contribute to quarterly collaborative working group meetings alongside union business agents, contractor representatives, and community partners.</li><li>Maintain proactive, professional communication with external stakeholders, ensuring partners remain informed, engaged, and aligned with program goals.</li><li>Support the renewal of MOUs, referral agreements, and partner commitments as needed.</li></ul><p>Education and Experience</p><ul><li>Minimum 2&ndash;3 years of experience in case management, social services, workforce development, or a related field.</li><li>Demonstrated ability to build trust and maintain professional relationships with diverse populations, including individuals facing significant life barriers.</li><li>Strong organizational skills with experience managing multiple cases or projects simultaneously.</li><li>Experience with or ability to quickly learn Salesforce or other case management/data tracking platforms.</li><li>Comfortable navigating and communicating across multiple stakeholder types&mdash;from program participants to union representatives to nonprofit partners.</li><li>High School diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree in social work, human services, public health, or a related field preferred.</li></ul><p>Preferred</p><ul><li>Experience working in or with the construction trades, apprenticeship programs, or blue-collar industries.</li><li>Familiarity with Philadelphia&rsquo;s workforce development ecosystem, social service landscape, and/or union structure.</li><li>Experience facilitating or co-facilitating workshops or group programming.</li></ul><p>Compensation &amp; Benefits</p><ul><li>Annual salary starting at $55,000-$65,000 dependent on education, relevant experience, and abilities.</li><li>Hybrid position with regular attendance in office, at in-person meetings and after-hours events required.</li><li>Competitive benefits package including:</li><li>Medical, Dental, and Vision</li><li>Short-term Disability (STD)</li><li>Long-term Disability (LTD)</li><li>Employee Assistance Program (EAP)</li><li>403(b) Retirement Plan</li><li>Life Insurance</li><li>Supplemental Life Insurance&nbsp;</li><li>Flexible Spending Accounts</li><li>PTO and 14 Holidays per year</li></ul><div><div class=\"fr-view\"><div><div><div class=\"fr-view\"><br></div></div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9200955561256_1",
    "postDate": "2026-06-03T14:43:00.000-04:00",
    "payGradeRange": {
      "maximumRate": {
        "amountValue": 65000,
        "currencyCode": "USD"
      },
      "minimumRate": {
        "amountValue": 55000,
        "currencyCode": "USD"
      }
    },
    "workLevelCode": {
      "shortName": "Active - Regular full-time"
    },
    "customFieldGroup": {
      "codeFields": [
        {
          "nameCode": {
            "codeValue": "SalaryType"
          },
          "codeValue": "AN",
          "shortName": "Annually"
        },
        {
          "nameCode": {
            "codeValue": "SalaryRangeType"
          },
          "codeValue": "RANGE",
          "shortName": "RANGE"
        }
      ],
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-06-03T14:43Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:41Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "570060"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        },
        {
          "nameCode": {
            "codeValue": "SalaryRange"
          },
          "stringValue": "55000.00 To 65000.00 (USD) Annually"
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Retention Case Manager",
    "clientRequisitionID": "1248",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "PHILADELPHIA",
          "postalCode": "19107",
          "countrySubdivisionLevel1": {
            "codeValue": "PA"
          }
        },
        "nameCode": {
          "shortName": " PHILADELPHIA, PA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/570060?cid=ae62729b-30c1-4e1c-bce4-e897ec30023c&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 11764
  },
  "detail_errors": []
}