Case Manager (Bilingual)

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          "text": "<p>The <strong>Case Manager</strong> manages a high-volume mental health intake process, including scheduling appointments and ensuring clients meet admission criteria. This position&#xa0;plays&#xa0;an&#xa0;integral&#xa0;part&#xa0;in client-therapist matching and caseload management to&#xa0;maintain&#xa0;continuity of care.&#xa0;</p><p><strong>Responsibilities:&#xa0;&#xa0;</strong></p><ul><li>Facilitate a high-volume mental health intake process by enforcing no-show policies, and scheduling intake appointments to ensure&#xa0;the efficient&#xa0;onboarding of new clients.&#xa0;</li><li>Provides intake triage and coordination for all virtual intake appointments, ensuring&#xa0;appropriate screening&#xa0;and&#xa0;timely&#xa0;connection.&#xa0;</li><li>Conduct an average of 40 to 45 daily interactions with new clients,&#xa0;demonstrating&#xa0;excellent interpersonal and communication skills to&#xa0;establish&#xa0;rapport and guide individuals through the intake process.&#xa0;</li><li>Facilitate client-therapist matching after intake and manage caseload reassignments during therapist transitions, leaves, or departures to ensure continuous, seamless care.&#xa0;</li><li>Perform other duties assigned by the Supervisor and Leadership.&#xa0;</li></ul>",
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          "text": "<ul><li><strong>Bilingual; fluent in English and Spanish&#xa0;</strong></li><li>High School Diploma or equivalent&#xa0;required;&#xa0;Associate Degree&#xa0;in a related field preferred.&#xa0;</li><li>One year of experience in a social service or mental health setting is preferred.&#xa0;</li><li>One year of experience using an EHR system&#xa0;is preferred.&#xa0;</li><li>Ability&#xa0;to manage multiple tasks and prioritize effectively in a busy work setting is essential.&#xa0;</li><li>Strong capability to follow established workflows and effectively multi-task throughout the day.&#xa0;</li><li>Attention to detail is essential.&#xa0;</li><li>Exceptional customer service skills, with the ability to communicate effectively and professionally with clients and staff.&#xa0;</li><li>Demonstrates the ability to de-escalate, practice self-care, and&#xa0;maintain&#xa0;professionalism while handling emotional or mentally challenging situations.&#xa0;</li><li>Strong ability to multi-task and&#xa0;maintain&#xa0;attention to detail in a dynamic work environment.&#xa0;</li><li>Works collaboratively within a team and&#xa0;maintains&#xa0;a positive, supportive attitude.&#xa0;</li><li>Thrives in a fast-paced environment, adapting quickly to changing demands.&#xa0;</li><li>Proficient in Microsoft SharePoint, Office Suite, Outlook, Word, Excel, and PowerPoint.&#xa0;</li><li>Familiar with the MS Teams video conferencing platform.&#xa0;</li><li>Able to perform with versatility and tact in a mental health care setting that requires flexibility and adaptability.&#xa0;</li><li>Maintains a positive, friendly, and professional demeanor, with a \"can-do\" attitude.&#xa0;</li><li>Passionate about NYPCC's mission and values, with a commitment to supporting the agency's goals and client care.&#xa0;</li></ul>",
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          "text": "<p><strong>New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve.</strong></p><p><strong>In 2025, NYPCC was recognized by&#xa0;<em>City &amp; State</em>&#xa0;as both a&#xa0;<em>Top Place to Work</em>&#xa0;and a&#xa0;<em>Top Mental Health Care Provider</em>&#xa0;in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.</strong></p><p><strong>Why Work at NYPCC:</strong></p><ul><li>We Pay Down Student Loans</li><li>Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%</li><li>Paid Time Off and Company Paid Holidays</li><li>Annual Rate Increases</li><li>403B Retirement Plan with Match!</li><li>Continuing Education Opportunities Available</li><li>Amazing Workplace Culture</li><li>NYPCC Health and Wellness Events</li></ul>",
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          "text": "<p><strong>Salary: $21.00 - $23.00 per hour</strong></p><p><em><strong><strong><strong><strong><strong><strong>Compensation commensurate with experience and qualifications.</strong></strong></strong></strong></strong></strong></em></p><p><strong><em>NYPCC is an Equal Opportunity Employer</em></strong></p><p>&#xa0;</p>",
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