Technical Field Specialist

{
  "content_hash": "00147c858addfa268126a4213c01cbee9de082b6eef48d0c298e121249e40aec",
  "source_hash": "0ef20fbe1b967095777481a8d8a8350c7cfc66060f9315599fb3409943fc56d3",
  "last_changed_at": "2026-05-29T07:03:54.994Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Mountain View",
    "city": "Mountain View",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T18:53:31.826Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Mountain View",
      "city": "Mountain View",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "Preparation Responsibilities:",
      "content": "\n<li>Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests.</li>\n<li>Writing pilot project charters.</li>\n<li>Documenting and validating operational workflows.</li>\n<li>Conducting in-field operator training.</li>\n<li>Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity).</li>\n<li>Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation.</li>\n<li>Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems.</li>\n<li>Testing, troubleshooting, and resolving device and backend setup issues before pilot start.</li>\n<li>Performing triage and initial debugging of technical issues.</li>\n<li>Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff.</li>\n<li>Obtaining and configuring required devices for field operators.</li>\n"
    },
    {
      "text": "In-Field Responsibilities:",
      "content": "\n<li>Conducting trial runs to validate device performance and backend connectivity.</li>\n<li>Partnering with client staff to debug and resolve technical issues encountered in the field.</li>\n<li>Engaging Client Program Managers and Engineers when required.</li>\n<li>Leading and conducting in-field data collection activities.</li>\n<li>Providing frequent status updates during field operations.</li>\n<li>Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed.</li>\n<li>Triaging and debugging technical problems in real-time.</li>\n<li>Opening and tracking bugs with appropriate Client personnel.</li>\n"
    },
    {
      "text": "Post-Operations Responsibilities:",
      "content": "\n<li>Documenting and reporting on pilot results.</li>\n<li>Reporting downtimes, tool issues, and bugs affecting pilot performance.</li>\n<li>Sharing observations, feedback, and opportunities for process improvement and automation.</li>\n<li>Verifying successful data transfer to backend systems.</li>\n<li>Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution.</li>\n<li>Following up to close open bugs.</li>\n<li>Participating in data analysis and extraction as needed.</li>\n<li>Proactively identifying opportunities for program and workflow improvements.</li>\n"
    },
    {
      "text": "Key requirements: ",
      "content": "\n<li>BA/BS degree or a minimum of 2–3 years of relevant testing or support experience.</li>\n<li>At least 1 year of QA testing or technical support experience with mobile applications.</li>\n<li>Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel.</li>\n<li>Knowledge of SQL and JavaScript is a plus.</li>\n<li>Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather.</li>\n<li>Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams.</li>\n<li>Demonstrated teamwork and collaboration skills.</li>\n<li>Professional demeanor and ability to represent the company appropriately.</li>\n<li>Comfortable working in a fast-paced environment.</li>\n<li>Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls).</li>\n\n\n<li>Quick learner with the aptitude for understanding new technologies.</li>\n<li>Excellent organizational skills and strong attention to detail.</li>\n<li>Strong analytical and problem-solving abilities.</li>\n<li>Ability to meet deadlines and take ownership of assigned tasks.</li>\n<li>Capable of documenting testing results clearly and systematically.</li>\n<li>Ability to create or improve workflows and identify areas for operational improvement.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1753432633225,
  "updatedAt": null,
  "categories": {
    "team": "Pedestrian US '25",
    "location": "Mountain View",
    "commitment": "Full time",
    "department": "Field Projects",
    "allLocations": [
      "Mountain View"
    ]
  },
  "salaryRange": null,
  "workplaceType": "onsite"
}