Customer Support Services Rep I

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          "text": "<p><b><span>Job Title:                             <span>Customer Support Services Rep I</span></span></b></p><p><b><span>Duration:                            6+ Months</span></b></p><p><b><span>Location:                             <span>2915 Weston Road, Weston Florida 33331</span></span></b></p><p><b><span></span></b></p><p><b><span>Job Description:</span></b></p><p><span><br /> <b>Work schedule:</b> </span></p><p><span>Mon - Fri; 10:00 am to 7:00 pm, and 1 Saturday a month 11:00 am to 2:00 pm (but person would leave early 3 hrs during the week, to avoid OT). <br /> <br /> *** Candidates must be bilingual and able to fully communicate in SPANISH. Previous inbound Customer Service/Call Center experience in a Medical/Hospital/Pharma setting is preferred. Above average PC skills required. <br /> <br /> <b>Summary:</b> Under close supervision, receives various inquiries from consumers, health care professionals and direct customers. Receives customer orders and answers customer inquiries regarding product information, delivery dates and back-order status. Monitors customer information database. Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family. <br /> <br /> <b>Essential Job Functions:</b> This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. <br /> <br /> • Carries out responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws. <br /> • Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries. <br /> • Monitors and provides updates to the customer master group. <br /> • Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation. <br /> • May be required to participate as a Super User with SAP. <br /> • May be requested to work on specific projects. <br /> • Interfaces with other departments in the processing of any customer related issues. <br /> • Assists customers with requests for and the processing of returned goods. <br /> • Complies with Company policies and procedures, including safety rules and regulations. <br /> • Performs related duties as assigned. <br /> <b><br /> Required Knowledge and Skills: <br /> <br /> Knowledge of:</b> <br /> <br /> • Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements. <br /> • Standard office procedures, practices and protocols. <br /> • Basic sales, contract administration and customer service principles. <br /> • English usage, spelling, grammar and punctuation. <br /> • Current Company policies and procedures, including safety rules and regulations. <br /> • Computer systems and software applications, such as Microsoft Office. <br /> • Proficiency with 10-key data entry. <br /> • SAP experience preferred. <br /> • General office experience including filing &amp; copying. <br /> <br /></span></p>",
          "title": "Job Description"
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        "qualifications": {
          "text": "<p><span><b>Skill in:</b> <br /> <br /> • Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources. <br /> • Interpreting and closely following instructions and procedures. <br /> • Participating in a full range of Sales-related support services. <br /> • Typing and keyboarding with a high degree of accuracy. <br /> • Writing and composing business correspondence. <br /> • Working under time constraints and in pressure situations. <br /> • Communicating clearly and concisely, both orally and in writing. <br /> • Establishing and maintaining effective relationships with individuals contacted in the course of work. <br /> • Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel. <br /> • Representing the Company professionally, effectively and efficiently. <br /> • Organizational skills and time management. <br /> <br /><br /> Physical Requirements and Working Conditions: Requires the ability to <br />sit for extended periods, stand, walk, communicate via telephone, <br />computer and/or face-to-face contact, hearing and vision within normal <br />range, and use basic office equipment such as a personal computer, <br />copier and fax machines regularly in the course of work. Work is <br />performed in an office environment. Noise level in this environment is <br />within the normal range. </span></p><p><span></span></p><p><span>Thank You !</span></p>",
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          "text": "<p>Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. </p>",
          "title": "Company Description"
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