Specialist, Information Technology

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    "jobTitle": "Specialist, Information Technology",
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    "description": "<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Position:&nbsp;Specialist, Information Technology</strong></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Position Summary:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><span style=\"background:white\"><span style=\"line-height:130%\"><span style=\"color:black\">ReturnPro is looking for a result driven, team and detail orientated, organized IT Support Specialist. The IT Support Specialist will assist with internal network changes and hardware implementations, troubleshooting, and maintenance of Information Technology (IT) systems. Assist with helpdesk related calls, emails, and tickets. This position requires understanding of networking, hardware, and infrastructure technologies.</span></span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\"><strong>Primary Responsibilities:</strong></span></span></p>\r\n\r\n<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.</span></span></p>\r\n\r\n<ul>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide training and technical support to internal employees</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide support for all desktop and laptop computers, associated peripherals (printers, fax, scanners, etc.), and end-user software through our internal help desk</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Prepare estimates used by management for purposes of planning, organizing, and scheduling work</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Provide training to new employees and other training sessions as required</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Implement and maintain computer hardware, including but not limited to, servers, workstations, and accessories</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Regularly evaluate our IT systems to ensure they meet the necessary demands</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist directors and managers with network administration tasks</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Educate teammates about network security and best practices for computer usage</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Install, update, and troubleshoot software used within the organization</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Install and troubleshoot network-related equipment such as patch panels, switches, and cabling</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Administer telephone communications for internal staff including cellular and internal phone system</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Utilize internal asset control systems to maintain software and hardware licenses and inventories</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Help to maintain current security standards and assist in the ongoing development of our security infrastructure</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Work with IT Lead on network engineering to support best practices for the network infrastructure</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Assist in hardware and software deployment projects and rollouts</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Facilitate the on-boarding and off-boarding of teammates</span></span></p>\r\n\t</li>\r\n\t<li>\r\n\t<p><span style=\"display:block;font-size:12px;\"><span style=\"font-family:Arial,Helvetica,sans-serif;\">Interact with third-party service providers and vendors as needed to support core duties</span></span></p>\r\n\t</li>\r\n</ul>\r\n",
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