Client Support Specialist (3rd Shift)

{
  "content_hash": "e15ccdd9919e5d37d3aa8e6d9f7c49fba008171bcfcf97c5cb2fe4a8d3db427c",
  "source_hash": "25b92de88343658d8e29d7eed1466fa38a5cf14d72e35319b1ff863846e01802",
  "last_changed_at": "2026-05-30T05:49:55.619Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Greenville, South Carolina, 29605, United States",
    "city": "Greenville",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-22T11:03:34.791Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Greenville, South Carolina, 29605, United States",
      "city": "Greenville",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "178",
    "isRemote": null,
    "location": {
      "city": "Greenville",
      "state": "South Carolina"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18650",
    "locationType": "0",
    "jobOpeningName": "Client Support Specialist (3rd Shift)",
    "departmentLabel": "10 Greenville Shelter",
    "employmentStatusLabel": "Part-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Greenville",
      "state": "South Carolina",
      "postalCode": "29605",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\"><span><span>Position Summary</span></span></span><span> </span></p>\n<p><span><span>The 3rd Shift Client Support Specialist (CSS) is an essential member of the Shelter Operations and Client Support Team. This position </span><span>is responsible for</span><span> ensuring overnight safety, structure, and basic client support within the shelter environment. The CSS provides </span><span>a trauma</span><span>-informed presence, performs regular shelter walk-throughs, completes documentation, and addresses overnight shelter needs. The CSS helps </span><span>maintain</span><span> a calm, supportive environment during overnight hours and supports agency protocols for safety, cleanliness, and access.</span></span><span> </span></p>\n<p><span><span>This is a part-time, hourly</span><span>, and non</span><span>-exempt position.</span></span><span> </span></p>\n<p><span><br></span></p>\n<p><span><span>Reports to:</span><span> Director of Shelter Operations</span></span><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Work Schedule &amp; Availability:</span></span></span><span><span> Must be available to work between the hours of 1</span><span>0</span><span>:00 </span><span>P</span><span>M and </span><span>8:</span><span>3</span><span>0am</span><span>,</span><span> including weekends.</span><span> </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Responsibilities</span></span></span><span> </span></p>\n<p><span><span>Shelter Safety &amp; Overnight Support</span></span><span> </span></p>\n<ul>\n<li><span><span>Maintain a consistent and calm presence throughout the shelter during overnight hours.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Conduct routine shelter walk-throughs to </span><span>observe</span><span> safety, cleanliness, or emotional concerns.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Monitor interior and exterior doors/gates to ensure secure access.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Respond to client needs, emotional concerns, or disturbances using de-escalation and trauma-informed practices.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Notify supervisors or on-call staff of any safety concerns or major incidents.</span></span><span> </span></li>\n</ul>\n<p><span><span>Facility Oversight &amp; Documentation</span></span><span> </span></p>\n<ul>\n<li><span><span>Complete assigned overnight tasks, including documentation of walk-throughs, incident reports, supply needs, and helpline calls.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with light cleaning tasks, supply restocking, or room readiness preparation as needed.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Dispense </span><span>over the counter</span><span> (OTC) medications and personal care items </span><span>in accordance with</span><span> policy, logging all distribution.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Support maintenance of orderly staff spaces and shared areas during overnight shifts.</span></span><span> </span></li>\n</ul>\n<p><span><span>Communication &amp; Team Collaboration</span></span><span> </span></p>\n<ul>\n<li><span><span>Communicate effectively with incoming staff to relay important updates or </span><span>concerns</span><span> overnight.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Document all relevant activity in agency-approved databases or logs before </span><span>end</span><span> of shift.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Participate in shelter walk documentation and follow assigned checklists for shift duties.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain communication with Shelter Operations leadership </span><span>regarding</span><span> emerging client patterns, facility </span><span>needs</span><span> or</span><span> shift issues.</span></span><span> </span></li>\n</ul>\n<p><span><span>Client Interaction (General)</span></span><span> </span></p>\n<ul>\n<li><span><span>Provide respectful, trauma-informed interaction to any clients awake during the shift.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Offer clear structure reminders (e.g., quiet hours, shared space use) in line with community living expectations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Respond calmly and supportively to clients experiencing emotional distress or conflict.</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications</span></span></span><span> </span></p>\n<ul>\n<li><span><span>1–2 years of experience in shelter, residential, or overnight support environments preferred.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Understanding trauma-informed care, community living structure, and behavioral support.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong communication</span><span>, observation, and documentation skills</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to work independently and follow structured overnight protocols.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>High school diploma or GED </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Computer literacy (Outlook, Teams, Word, database entry).</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Ability to lift and transport supplies (up to 25–30 pounds)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Valid driver’s license and reliable transportation preferred.</span></span><span> </span></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\"><span><span>Work Environment &amp; Physical Requirements</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Residential shelter environment with minimal supervision during overnight hours.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Requires walking, light lifting, and movement throughout the shelter during shifts.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Must </span><span>maintain</span><span> professionalism and emotional regulation in high-stress or emergency situations.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Adheres to confidentiality and safety protocols at all times</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>$2.00 shift differential from 12am to 8am</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Agency Commitment</span></span></span><span> </span></p>\n<p><span><span>Safe Harbor is committed to providing trauma-informed, respectful, and supportive services to survivors of domestic abuse. Staff are expected to uphold agency values, </span><span>maintain</span><span> confidentiality, and contribute to a safe and welcoming shelter environment.</span></span><span> </span></p>",
    "compensation": "16.35",
    "departmentId": "18650",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Client Support Specialist (3rd Shift)",
    "departmentLabel": "10 Greenville Shelter",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://safeharborsc.bamboohr.com/careers/178",
    "employmentStatusLabel": "Part-Time"
  }
}