HCI Operations Support Associate

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: %24350 o Manager / Sr. Manager: %24600 o Director: %24800 o Executive Director: %24900 o VP or Above: %241,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The HCI Operations Support Associate will provide operational and data support to vendors partners, OEM/ HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations, contract originations, claims/cancellations processing, and operational reporting What You Will Do 1. Support day-to-day management of all HCI programs (across all brands): · Manage and track production support requests to ensure accountability and adherence to SLAs · Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis · Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls · Monitor system uptime and availability during critical month-end periods · Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports · Participate in regular business development meetings with vendors · Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics · Communicate status of critical projects / production items to internal stakeholders and vendors · Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization · Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.) 2. Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts 3. Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for: · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: %24350 o Manager / Sr. Manager: %24600 o Director: %24800 o Executive Director: %24900 o VP or Above: %241,000 · 100% employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect The HCI Operations Support Associate will provide operational and data support to vendors partners, OEM/ HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations, contract originations, claims/cancellations processing, and operational reporting What You Will Do 1. Support day-to-day management of all HCI programs (across all brands): · Manage and track production support requests to ensure accountability and adherence to SLAs · Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis · Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls · Monitor system uptime and availability during critical month-end periods · Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports · Participate in regular business development meetings with vendors · Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics · Communicate status of critical projects / production items to internal stakeholders and vendors · Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization · Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.) 2. Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts 3. Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure What You Will Bring · Minimum 2–4 years related experience. · Bachelor’s degree required. · Proficient PC skills using Microsoft Word, Power Point, Excel, Access, Visio, Projects, Teams · Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends. · Proven organizational and planning skills with excellent verbal and written communication skills · Client service driven with excellent relationship management skills · Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors) · Team oriented, but able to work independently and manage multiple tasks in a fast-paced environment · Self-directed and results-oriented · Business Process Management (BPM) a plus · Reporting Software experience preferred (JIRA, Confluence, Tableau, OBIEE, SAS, or Workbench etc.). · 1-2 years related auto/finance industry experience (Credit, Funding, F&I Products, Dealer Operations, etc.) a plus Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected] . What You Will Bring · Minimum 2–4 years related experience. · Bachelor’s degree required. · Proficient PC skills using Microsoft Word, Power Point, Excel, Access, Visio, Projects, Teams · Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends. · Proven organizational and planning skills with excellent verbal and written communication skills · Client service driven with excellent relationship management skills · Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors) · Team oriented, but able to work independently and manage multiple tasks in a fast-paced environment · Self-directed and results-oriented · Business Process Management (BPM) a plus · Reporting Software experience preferred (JIRA, Confluence, Tableau, OBIEE, SAS, or Workbench etc.). · 1-2 years related auto/finance industry experience (Credit, Funding, F&I Products, Dealer Operations, etc.) a plus Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected] .

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