Portfolio Manager

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    "datePosted": "2026-05-26",
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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">Citra (citra.build) </span><span style=\"font-size: 10pt\">is a rapidly growing innovative company of </span><span style=\"font-size: 10pt; font-weight: bold\">talented architects, engineers, contractors and developers</span><span style=\"font-size: 10pt\"> based in Century City, Cape Town.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Our vision is to create a living environment</span><span style=\"font-size: 10pt\"> that provides a </span><span style=\"font-size: 10pt; font-weight: bold\">better everyday life</span><span style=\"font-size: 10pt\"> for present and future generations from all walks of life. We thrive to use </span><span style=\"font-size: 10pt; font-weight: bold\">cutting edge design and technology to build beautiful premium and affordable homes</span><span style=\"font-size: 10pt\"> of outstanding quality.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">At Citra you will experience a dynamic and inspiring environment in an international creative team. Our value chain entails the entire cycle from raw land, urban design, design of residential and non-residential buildings, as well as the construction either through subcontractors or our own internal construction team.</span></p>\n<p><span style=\"font-size: 10pt\">Citra makes extensive use of new technologies. This applies to our own building technology and manufacturing that we continuously further develop and optimize and to all other areas such as the tools for architectural and structural design, and our general working with cloud documents.</span></p>\n<p><span style=\"font-size: 10pt\">In 2023, we transferred  over 100 residential units to clients, with plans for more than 200 in 2024 and 400 in 2025. Citra boasts a landbank of 4,000 residential units, with 25,000m² GLA of retail and 30,000m² GLA of light industrial development planned over the next 5-10 years.</span><br></p>\n<p><br><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-size: 10pt\">We are seeking a proactive, detail-oriented Portfolio Manager to oversee the day-to-day operations and administration of a residential property portfolio encompassing rental management, Homeowners Associations (HOAs), and Body Corporates (BCs). You will serve as the primary liaison between property owners, trustees, tenants, service providers, and other stakeholders, ensuring efficient, compliant, and professional property management at all times.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">1. Stakeholder Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Act as the primary point of contact for trustees, directors, owners, residents, and service providers.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate and attend Trustee meetings, General Meetings, and Annual General Meetings (AGMs).</span></li>\n<li><span style=\"font-size: 10pt\">Prepare and distribute professional, timely communication to owners and trustees.</span></li>\n<li><span style=\"font-size: 10pt\">Effectively address and resolve disputes, complaints, and queries.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">2. Compliance &amp; Governance</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ensure compliance with all relevant legislation, including the Sectional Titles Schemes Management Act (STSMA), CSOS regulations, the Rental Housing Act, and applicable landlord-tenant regulations.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate the drafting, amendment, and lodging of Conduct Rules and Management Rules with CSOS.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain the administrative, financial, and secretarial requirements of each scheme and HOA within the portfolio.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">3. Financial Management</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Assist with annual budget preparation and ongoing budget variance management.</span></li>\n<li><span style=\"font-size: 10pt\">Manage insurance matters including renewals, claims, and compliance.</span></li>\n<li><span style=\"font-size: 10pt\">Responsibly manage trust funds and investment funds.</span></li>\n<li><span style=\"font-size: 10pt\">Oversee all rental invoicing functions, including preparing and issuing invoices to tenants, ensuring timely collection of rental payments, disbursing payments to landlords, providing monthly statements to landlords and tenants, and managing arrears and initiating appropriate follow-up processes.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">4. Operational Oversight</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Conduct regular property inspections and maintain accurate records.</span></li>\n<li><span style=\"font-size: 10pt\">Monitor service contracts to ensure providers meet agreed standards.</span></li>\n<li><span style=\"font-size: 10pt\">Obtain quotations and appoint contractors as approved by trustees or directors.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure effective use of company systems, software, and processes to maintain operational efficiency.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">5. Portfolio Administration</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage daily telephonic and written enquiries from clients, owners, trustees, caretakers, bondholders, agents, and other stakeholders.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain awareness of all unit transfers within the portfolio and manage related administrative processes.</span></li>\n<li><span style=\"font-size: 10pt\">Support rental management functions in line with the company’s standards and requirements.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">6. Professional Conduct</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Uphold a high standard of work ethic and professionalism at all times.</span></li>\n<li><span style=\"font-size: 10pt\">Set a positive example for junior staff members.</span></li>\n<li><span style=\"font-size: 10pt\">Carry out all duties in the best interests of the scheme, HOA, and property owners.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements Experience &amp; Knowledge</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Minimum 5 years’ experience in property management.</span></li>\n<li><span style=\"font-size: 10pt\">Proven experience in sectional title and HOA/BC management.</span></li>\n<li><span style=\"font-size: 10pt\">Sound understanding of the STSMA, CSOS regulations, and the Rental Housing Act.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Skills</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Excellent written and verbal communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Intermediate to advanced proficiency in Google Workspace (Docs, Sheets, Gmail, Drive).</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Intermediate proficiency in WeConnectU, WeConnectU Community, and RAMS property management software.</span></li>\n<li><span style=\"font-size: 10pt\">Intermediate proficiency in Xero accounting software.</span></li>\n<li><span style=\"font-size: 10pt\">Strong organisational and time-management skills.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to manage multiple stakeholders and competing priorities.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Personal Attributes</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Proactive, solutions-oriented, and professional.</span></li>\n<li><span style=\"font-size: 10pt\">High attention to detail.</span></li>\n<li><span style=\"font-size: 10pt\">Strong interpersonal skills and conflict resolution ability.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Other Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Solid and verifiable references.</span></li>\n<li><span style=\"font-size: 10pt\">Clear credit record.</span></li>\n<li><span style=\"font-size: 10pt\">Clear criminal record.</span></li>\n<li><span style=\"font-size: 10pt\">Valid driver’s licence and own reliable transport.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">How to Apply</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">Please submit  your CV and cover letter no later than 25 June 2026. </span><span style=\"font-size: 10pt\">Only candidates whose profiles match our requirements will be contacted. We thank you for your interest in joining the Citra team.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">Citra is an equal opportunity employer.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\"><br><br></span></p>",
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