Temporary Customer Service Representative - Canada Square

{
  "content_hash": "44a144e9d7286f370bc0783ae15286d5ca929f44e4c77a29132038517fd80a53",
  "source_hash": "0916728371089773c479b6234fbf7999c84c60f14073e547d1d13bad159e94c3",
  "last_changed_at": "2026-06-06T11:18:25.381Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "I9-534_2200 Yonge St Apt Null, Toronto, ON",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 19.92,
  "salary_min": 19.92,
  "inferred_at": "2026-06-06T11:18:25.379Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "I9-534_2200 Yonge St Apt Null, Toronto, ON",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "CAD"
}

{}

{
  "id": "522371",
  "job": {
    "id": "528133",
    "division": {
      "id": "1600",
      "name": "Imperial Parking Canada Corp(6TDHM)"
    },
    "department": {
      "id": "29048",
      "name": "Operations - Field(OPS001)"
    },
    "requisition_id": "P-9786",
    "structure_custom_group_one": {
      "id": "4287",
      "name": "Ontario - Canada East",
      "title": "Region"
    }
  },
  "url": "https://reimaginedcareers.pinpointhq.com/en/postings/89991cd2-6640-4873-bc22-cab3cf002b04",
  "path": "/en/postings/89991cd2-6640-4873-bc22-cab3cf002b04",
  "title": "Temporary Customer Service Representative - Canada Square",
  "benefits": "<div><!--block-->Per Collective Agreement</div>",
  "location": {
    "id": "19696",
    "city": "Toronto",
    "name": "I9-534_2200 Yonge St Apt Null",
    "province": "ON",
    "postal_code": "M4S 2C6"
  },
  "deadline_at": "2026-06-11T23:59:59-04:00",
  "description": "<div><!--block--><strong>Location: </strong>Lot 534 - 2200 Yonge Street (Canada Square)<br><strong>Start:</strong> July 3, 2026<br> <strong>End:</strong> July 13, 2026<strong><br>Shift: </strong>Monday - Friday / 8:30am- 5:00pm</div><div><!--block-->**Changes may be made to this schedule are subject to operational requirements.</div><div><!--block--><strong>Deadline: </strong>Thursday, June 11th, 2026, at 5:00pm <br><strong>This is an internal position for all SEIU Impark employees.</strong><br><br></div><div><!--block--><strong>Who You’ll Work For?</strong><br>The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.<br><br><strong>What You’ll Do<br></strong>Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders.&nbsp; Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.</div>",
  "compensation": "$19.92 / hour",
  "reporting_to": "Location Manager",
  "workplace_type": "onsite",
  "benefits_header": "Benefits",
  "employment_type": "seasonal_full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": 19.92,
  "compensation_minimum": 19.92,
  "compensation_visible": true,
  "employment_type_text": "Seasonal - Full Time",
  "key_responsibilities": "<ul><li><!--block-->Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed&nbsp;</li><li><!--block-->Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations</li><li><!--block-->Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information</li><li><!--block-->Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction</li><li><!--block-->Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency</li><li><!--block-->Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data</li><li><!--block-->Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals.&nbsp; Acts as point of contact for both internal and external monthly parking customers</li><li><!--block-->Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.</li><li><!--block-->Provide comprehensive branch, lot and account maintenance support</li><li><!--block-->Respond to customer inquiries ensuring customers receive timely resolution and accurate information</li><li><!--block-->Demonstrate excellent customer service to assist in retaining Monthly Parking customers</li><li><!--block-->Ensure all customer account information is updated accurately and notes are entered for every transaction.&nbsp;</li><li><!--block-->Utilize resources such as Online Help, Policy &amp; Procedure manuals, and emails from Supervisors, Management and the Training Department</li><li><!--block-->Complete and maintain any required&nbsp; paperwork or record keeping methods</li><li><!--block-->Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone.</li><li><!--block-->Keep up to date with changes in workflow, policy, and product knowledge.</li><li><!--block-->Provides support and training to new CSR positions.</li><li><!--block-->Keeps accurate records and updates all systems with required information.</li><li><!--block-->Assists other CSR’s with trouble shooting for clients.</li><li><!--block-->Processes all work orders and meter out reporting and uploads the required documents to the share drive.</li><li><!--block-->Process hotel voids and enters into wireless system for revenue purposes.</li><li><!--block-->Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.</li><li><!--block-->Assist with monthly Guest Passes&nbsp;</li><li><!--block-->Maintains deliverable calendar to ensure all departments meet external deadlines.</li><li><!--block-->Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.</li><li><!--block-->Issue, enter, and track Temporary paper passes as needed</li><li><!--block-->Answer inbound calls and meet individual Service Level and Quality goals.&nbsp; Acts as first point of contact for both internal and external monthly parking customers</li><li><!--block-->Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.</li><li><!--block-->Provide user support/assistance to customers using the web-based interface.</li><li><!--block-->Complete all after-call work required to finalize a new customer sign-up or modify an account.</li><li><!--block-->Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.&nbsp;</li><li><!--block-->Assist daily parkers with meter out of orders and requests for information</li><li><!--block-->Other duties as assigned&nbsp;</li></ul>",
  "compensation_currency": "CAD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block-->Must be at least 18 years of age</li><li><!--block-->G12/Equivalent</li><li><!--block-->1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred</li><li><!--block-->1 year data entry experience equaling 40 WPM</li><li><!--block-->Knowledge of contact center policies and software, including CRM, phone systems, etc</li><li><!--block-->Strong work ethic and reliability with professionalism and poise</li><li><!--block-->Superior interpersonal, verbal, and written communication skills</li><li><!--block-->Exceptional written oral communication skills</li><li><!--block-->Strong analytical abilities and sound judgment in decision-making</li><li><!--block-->Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems</li><li><!--block-->Ability to multitask, prioritize, and organize within a structured environment</li><li><!--block-->Flexibility and adaptability</li><li><!--block-->Motivated, take initiative and possess strong work ethic</li><li><!--block-->Ability to respond to customer complaints maintain professionalism at all times</li><li><!--block-->Conflict resolution</li><li><!--block-->Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements</li><li><!--block-->Exceptional telephone etiquette</li><li><!--block-->Intermediate knowledge of computer software applications – MS office</li><li><!--block-->Ability to successfully and consistently achieve individual and departmental service level goals</li><li><!--block-->Positive, team-oriented attitude and ability to balance independent workload with broader team goals</li></ul>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}