Infrastructure Support Analyst

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          "text": "<p><span>Technical experience in network design and deployment in CITRIX, UNIX and Windows environment </span><br /></p><p>Experience in designing and deploying a Windows 2008r2 Domain including DNS, DHCP, File Services, Print Services </p><p>Experience installing and configuring networking hardware including firewalls and proxy servers. </p><p>Good analytical, troubleshooting, debugging skills and proven ability to discern critical from minor problems. </p><p>Experience working within a large project team environment with tight timelines on major business transformation and IT initiatives </p><p>Must be able to work in a team environment, as well as independently with minimal supervision and work well under pressure </p><p>Good interpersonal skills with a natural ability to work with and support colleagues, ability to adapt to and work effectively with clients and co-workers with different styles and levels of technical knowledge </p><p>Positive, flexible, open-minded approach towards work assignments</p><p>Excellent communication skills</p>",
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          "text": "<p><span>Assist with setup/installation of new software, such as reviewing current software library / license library or obtaining documentation of what is available and how should it be installed;</span><br /></p><p>TSR support for client requests, such as firewall rule changes, server / software upgrades, etc.;</p><p>Manage and resolve incidents relating to server/infrastructure, such as co-ordinating with Infrastructure service provider personnel to diagnose server related issues, or incidents related to file dialog boxes, DLL configurations, etc. in CITRIX, UNIX and Windows environment;</p><p>Review, maintain and provide improvements to the general environment (hardware configuration, disk organization, etc.);</p><p>Support the team on corporate initiates driven by TELUS such as infrastructure monitoring; and;</p><p>Duties, incident analysis with TELUS, updating software (non- SW), licenses.</p>",
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