Student Financial Services Coordinator

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    "description": "<p><img alt=\"\" src=\"https://dliov3t26vp8o.cloudfront.net/Charleston+Southern.png\" style=\"height:137px;width:400px;\" /></p>\n<hr />\n<p style=\"text-align:center;\"><span style=\"color:#002d5b;\"><span style=\"font-size:14px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Student Financial Services Coordinator</strong></span></span></span><br />\n<span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><span style=\"color:#ad9e6e;\"><strong>Charleston Southern University</strong></span></span></span></p>\n\n<hr />\n<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Summary</strong></span></span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>The Student Financial Services Coordinator </strong>plays a pivotal role within our office, responsible for providing comprehensive support to students and families throughout the financial aid and student accounts processes. This multifaceted position involves a wide range of duties, including customer service, program coordination, compliance monitoring, website management, and student outreach activities.</span></span></p>\n\n<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Key Responsibilities</strong></span></span></span></p>\n\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Customer service: Handle incoming calls, emails, and inquiries from students, parents, and staff regarding financial aid, billing, and scholarship programs. Provide accurate and timely assistance and information to resolve inquiries and address concerns.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Federal Work-Study (FWS) program support: Assist with the coordination and administration of the FWS program, compliance monitoring, and reporting.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Website management: Manage and update the financial aid section of the university website with relevant information, announcements, deadlines, forms, and resources to ensure accessibility and accuracy.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Compliance monitoring: Audit and monitor compliance with specified guidelines and requirements for financial aid and scholarship programs. Research and resolve problematic issues to ensure compliance with federal regulations and institutional policies.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Direct customer service: Provide direct customer service regarding all financial aid and billing activities to constituents. </span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Front desk coverage: Answer office emails and voicemails and provide front desk coverage when necessary to ensure continuous support and accessibility for students and families.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Student billing inquiries: Answer student and parent inquiries regarding student accounts, payment amounts due, financial aid disbursement, and other billing-related matters.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Student communication and outreach: Engage in student communication, chat bot interactions, and social media outreach to disseminate information, promote financial aid resources, and address student concerns. Attend and set up on-campus outreach events to assist with recruitment and registration activities.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Data analysis and processing: Review, analyze, evaluate, process, and monitor information, records, transcripts, applications, and other data related to student programs, requirements, standards, policies, procedures, and regulations.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Communication: Communicate in person, electronically, or in writing with applicants, students, and/or parents to convey and exchange information and documents related to financial aid and student accounts.</span></span></li>\n</ul>\n\n<hr />\n<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Work Environment</strong></span></span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The Student Financial Services Coordinator primarily works in an office environment within Student Financial Services. The role may require occasional evening or weekend work to accommodate student needs or special events.</span></span></p>\n\n<hr />\n<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Reporting Structure</strong></span></span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">The Student Financial Services Coordinator reports to the Associate Vice President of Student Financial Services.</span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Other duties may be assigned based on department needs and individual qualifications.</span></span></p>",
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This multifaceted position involves a wide range of duties, including customer service, program coordination, compliance monitoring, website management, and student outreach activities.\\n\\nKey Responsibilities\\n\\n\\n\\tCustomer service: Handle incoming calls, emails, and inquiries from students, parents, and staff regarding financial aid, billing, and scholarship programs. Provide accurate and timely assistance and information to resolve inquiries and address concerns.\\n\\tFederal Work-Study (FWS) program support: Assist with the coordination and administration of the FWS program, compliance monitoring, and reporting.\\n\\tWebsite management: Manage and update the financial aid section of the university website with relevant information, announcements, deadlines, forms, and resources to ensure accessibility and accuracy.\\n\\tCompliance monitoring: Audit and monitor compliance with specified guidelines and requirements for financial aid and scholarship programs. 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Other duties may be assigned based on department needs and individual qualifications.QualificationsQualifications\\n\\n\\tHigh School Diploma or GED equivalent.\\n\\tAssociate's degree or higher preferred in a relevant field such as finance, business administration, education, or communications.\\n\\tPrevious experience in customer service, financial aid, student accounts, or student services role preferred.\\n\\tStrong analytical skills with the ability to identify issues and develop effective solutions.\\n\\tExcellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.\\n\\tDetail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.\\n\\tProficiency in Microsoft Office Suite, web content management systems, and social media platforms.\\n\\tKnowledge of federal financial aid regulations, policies, and procedures is a plus.\\n\\n\\n\\n \\n\\nApplication Process\\n\\nInterested candidates should submit a CSU application, cover letter, resume, and contact information for three professional references. In the cover letter, applicants should address their experience in call center management and how their personal faith aligns with the mission of Charleston Southern University.\\nCharleston Southern University is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, disability, or age. We are committed to building a diverse and inclusive community that reflects our values and mission.\\n\\n\\nThis job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.\\n\\nThis position will remain open until filled.\\n\\nCharleston Southern University is a Christian university and tobacco-free campus.  We do not illegally discriminate on the basis of race, age, color, national or ethnic origin, disability, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), religion, genetic information, veteran or military status, or any other basis on which the university is prohibited from discrimination under local, state or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and university-administered programs.  In order to fulfill its purpose, the university may legally discriminate on the basis of religion in employment.  The university has been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University’s religious tenets and core values.\\n\\nTo apply, please complete the online application below and attach a resume.  Entering untrue or inaccurate information will result in disqualification for consideration of vacant positions, or subsequent termination after hire.  This position will remain open until filled.  By completing this application you are giving Charleston Southern University the authority to contact any person, educational institution, current or former employer, or company to disclose in good faith any information they may have regarding your qualifications and fitness for employment including, but not limited to, those you have listed in your application materials.  Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, criminal background check and reference check.  Applicants who will drive for the University will be required to complete a background check on their driving record.\",\"responsibilities\":\"\\n\\nStudent Financial Services Coordinator\\nCharleston Southern University\\n\\n\\nSummary\\n\\nThe Student Financial Services Coordinator plays a pivotal role within our office, responsible for providing comprehensive support to students and families throughout the financial aid and student accounts processes. 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Other duties may be assigned based on department needs and individual qualifications.\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"CHARLESTON SOUTHERN UNIVERSITY\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=9B25CFBC4D1E53FBF3D00067C7C0E531\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"9200 UNIVERSITY BLVD #104\",\"addressLocality\":\"NORTH CHARLESTON\",\"addressRegion\":\"SC\",\"postalCode\":29406,\"addressCountry\":\"USA\"}},\"qualifications\":\"Qualifications\\n\\n\\tHigh School Diploma or GED equivalent.\\n\\tAssociate's degree or higher preferred in a relevant field such as finance, business administration, education, or communications.\\n\\tPrevious experience in customer service, financial aid, student accounts, or student services role preferred.\\n\\tStrong analytical skills with the ability to identify issues and develop effective solutions.\\n\\tExcellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.\\n\\tDetail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.\\n\\tProficiency in Microsoft Office Suite, web content management systems, and social media platforms.\\n\\tKnowledge of federal financial aid regulations, policies, and procedures is a plus.\\n\\n\\n\\n \\n\\nApplication Process\\n\\nInterested candidates should submit a CSU application, cover letter, resume, and contact information for three professional references. 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    "qualifications": "<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Qualifications</strong></span></span></span></p>\n<ul>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">High School Diploma or GED equivalent.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Associate's degree or higher preferred in a relevant field such as finance, business administration, education, or communications.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Previous experience in customer service, financial aid, student accounts, or student services role preferred.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Strong analytical skills with the ability to identify issues and develop effective solutions.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Proficiency in Microsoft Office Suite, web content management systems, and social media platforms.</span></span></li>\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Knowledge of federal financial aid regulations, policies, and procedures is a plus.</span></span></li>\n</ul>\n\n<hr />\n<p> </p>\n\n<p><span style=\"color:#002d5b;\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\"><strong>Application Process</strong></span></span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Interested candidates should submit a CSU application, cover letter, resume, and contact information for three professional references. In the cover letter, applicants should address their experience in call center management and how their personal faith aligns with the mission of Charleston Southern University.<br />\nCharleston Southern University is an equal opportunity employer and does not discriminate based on race, color, national origin, sex, disability, or age. We are committed to building a diverse and inclusive community that reflects our values and mission.</span></span></p>\n\n<hr />\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.</span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">This position will remain open until filled.</span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">Charleston Southern University is a Christian university and tobacco-free campus.  We do not illegally discriminate on the basis of race, age, color, national or ethnic origin, disability, sex, pregnancy, childbirth or related medical conditions (including but not limited to lactation), religion, genetic information, veteran or military status, or any other basis on which the university is prohibited from discrimination under local, state or federal law, in its employment or in the provision of its services, including but not limited to its programs and activities, admissions, educational policies, scholarship and loan programs, and athletic and university-administered programs.  In order to fulfill its purpose, the university may legally discriminate on the basis of religion in employment.  The university has been granted exemption from certain regulations promulgated under Title IX of the Education Amendments of 1972 which conflict with the University’s religious tenets and core values.</span></span></p>\n\n<p><span style=\"font-size:12px;\"><span style=\"font-family:Verdana, Geneva, sans-serif;\">To apply, please complete the online application below and attach a resume.  Entering untrue or inaccurate information will result in disqualification for consideration of vacant positions, or subsequent termination after hire.  This position will remain open until filled.  By completing this application you are giving Charleston Southern University the authority to contact any person, educational institution, current or former employer, or company to disclose in good faith any information they may have regarding your qualifications and fitness for employment including, but not limited to, those you have listed in your application materials.  Prior to a final offer of employment, the selected candidate will be required to submit to a background check including, but not limited to, employment verification, educational and other credential verification, criminal background check and reference check.  Applicants who will drive for the University will be required to complete a background check on their driving record.</span></span></p>",
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