Associate Product Manager

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    "departmentLabel": "Product",
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    "location": {
      "city": "Austin",
      "state": "Texas",
      "postalCode": "78701",
      "addressCountry": "United States"
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    "datePosted": "2026-03-27",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Overview</span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This position is based in Austin TX and requires the ability to be in office up to 3 days a week. </span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">We are looking for an early-career Associate Product Manager (APM) to support the execution and improvement of SmartBiz’s internal lending technology platform.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">This role is designed as a developmental product role. The APM will work closely with a Senior Product Manager to support sprint execution, triage issues, conduct lightweight discovery, and deliver small product improvements.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Over time, the APM will take ownership of small features and workflow improvements while developing the skills required to manage a product area independently.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Product Execution &amp; Delivery Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work closely with a Senior Product Manager to support the execution of product initiatives</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Prepare and maintain backlog items including user stories, requirements, and acceptance criteria</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure work is ready for sprint planning by organizing requirements and clarifying open questions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Track development progress and surface risks or blockers early</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Issue Triage &amp; Product Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor product support issues and help triage bugs or operational friction points</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Work with engineering and internal users to clarify issues and assess impact</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Identify recurring issues and propose improvements to workflows or system behavior</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help prioritize small fixes and improvements within the product backlog</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Discovery &amp; Product Analysis</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Gather feedback from internal users, operations teams, and support channels</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Conduct lightweight analysis to understand user pain points and workflow inefficiencies</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Help frame problem statements and assist in evaluating potential product solutions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Contribute to documentation of user needs, problems, and proposed improvements</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Documentation &amp; Communication</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Write clear product documentation including user stories, specifications, and release notes</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide updates to engineering and cross-functional partners on work in progress</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain organized documentation of product changes and feature definitions</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Learning &amp; Professional Development</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Develop foundational product management skills including discovery, backlog management, and feature definition</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Learn SmartBiz product systems, customer workflows, and lending operations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Receive ongoing coaching from a Senior Product Manager</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Qualifications</span><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Required</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">1–3 years of experience in product management, business analysis, consulting, operations, or technology roles</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong analytical and problem-solving skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Clear written and verbal communication</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to structure ambiguous problems and break them into actionable tasks</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong organization and attention to detail</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to collaborate effectively with engineering and cross-functional partners</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Preferred</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience working with Agile development teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with Jira, Confluence, or similar tools</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Exposure to fintech, banking, or workflow-heavy software systems</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Interest in product management as a long-term career path</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">What This Role Offers</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Direct mentorship from experienced Product Managers</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Exposure to the full product development lifecycle</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Opportunity to ship real product improvements quickly</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">A pathway to grow into a Product Manager role over time</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Opportunities &amp; Benefits at SmartBiz Bank</span></p>\n<p> </p>\n<p>Join a mission-driven team that’s reimagining small business banking. At SmartBiz Bank, we’re building the future of financial access — empowering entrepreneurs to thrive while creating meaningful careers for our people.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We Offer:</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Shape the future of small business banking</span>— help drive innovation and financial inclusion for business owners nationwide.</li>\n<li><span style=\"font-weight: bold\">Competitive compensation</span>— including salary, performance-based incentives (for certain roles), and equity participation in a fast-growing financial institution.</li>\n<li><span style=\"font-weight: bold\">Comprehensive benefits</span>— 100% employer-paid medical, dental, and vision insurance for employees, spouses, and dependents. 100% employer-paid life and disability insurance, and an employee funded 401(k) retirement plan.</li>\n<li><span style=\"font-weight: bold\">Time to recharge</span>— a flexible vacation policy designed to promote rest, balance, and well-being.</li>\n<li><span style=\"font-weight: bold\">Inclusive, people-first culture </span>— guided by our values of empathy, excellence, and bold innovation, with equal opportunities for all.</li>\n</ul>\n<p> </p>\n<p>-- <em>SmartBiz Bank is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.</em> <em>California residents can learn more about how we use your information by visiting <a href=\"https://sites.google.com/view/smartbizloans-employment-ccpa\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">https://sites.google.com/view/smartbizloans-employment-ccpa</span></a></em></p>",
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