Patient Access Associate 1

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    "ExternalDescriptionStr": "<p><u>Inova Loudoun Hospital&nbsp;</u>is looking for a dedicated <strong>Patient Access Associate 1&nbsp;</strong>to join the team. This role is a dayshift, full time role Monday – Friday from 8:30 am – 5:00 pm. As a Patient Access Associate, 1 is responsible for financial counseling and insurance verification, and notification to patients and/or guardians of financial responsibility. Identifies and communicates payer authorizations and referral requirements as required.</p>\n<p>&nbsp;<i>Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.&nbsp;We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.&nbsp;</i></p>\n<p><strong>Featured Benefits:</strong></p>\n<ul>\n <li><strong>Committed to Team Member Health</strong>: offering medical, dental and vision coverage, and a robust team member wellness program.</li>\n <li><strong>Retirement</strong>: Inova matches the first 5% of eligible contributions – starting on your first day.</li>\n <li>Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.</li>\n <li><strong>Mental Health Support</strong>: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.</li>\n</ul>\n<p><strong>Patient Access Associate 1 Job Responsibilities</strong></p>\n<ul>\n <li>Explains insurance benefits and patient liability by using appropriate communication methods/styles.&nbsp;</li>\n <li>Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.&nbsp;</li>\n <li>Coordinates with other departments to assist or transport patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information.&nbsp;</li>\n <li>Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.&nbsp;</li>\n <li>Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.&nbsp;</li>\n <li>Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.</li>\n <li>Excellent customer service&nbsp;</li>\n</ul>\n<p>&nbsp;</p>\n<p><strong>Minimum Qualifications:</strong></p>\n<p><strong>Education:&nbsp;</strong>High School Diploma or GED</p>\n<p><strong>Experience:&nbsp;</strong>1 year of customer service or 1 year of experience in a medical setting or associates degree</p>\n<p><strong>Skills:&nbsp;</strong>Basic communication and computer skills</p>\n<p><strong>Preferred Requirements:&nbsp;</strong>&nbsp;2 years of customer service experience</p>",
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