Wine & Spirits Retail Sales Associate

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  "source_hash": "1842aa593a1ee5fc1404574b3fbdcf544c31f588489f175e468d2eddc21a8f1b",
  "last_changed_at": "2026-06-06T10:31:06.828Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Redwood City, California, 94061, United States",
    "city": "Redwood City",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:31:06.827Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Redwood City, California, 94061, United States",
      "city": "Redwood City",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "269",
    "isRemote": null,
    "location": {
      "city": "Redwood City",
      "state": "California"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18574",
    "locationType": "0",
    "jobOpeningName": "Wine & Spirits Retail Sales Associate",
    "departmentLabel": "600-RC",
    "employmentStatusLabel": "FTH"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Redwood City",
      "state": "California",
      "postalCode": "94061",
      "addressCountry": "United States"
    },
    "datePosted": "2026-06-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p>GENERAL SUMMARY <br>The Retail Sales Associate is responsible for delivering a welcoming and positive shopping <br>experience to all customers. Duties include greeting customers when they enter the store, <br>proactively offering assistance, answering questions, making informed product <br>recommendations, processing sales, and maintaining a clean and well-merchandised <br>environment. Additionally, he/she consistently contributes to a positive team environment <br>while demonstrating an awareness of company culture and goals.<br>ESSENTIAL DUTIES &amp; RESPONSIBILITIES<br>• Adopts a welcoming, courteous, and proactive approach to serving customers’ needs.<br>• Develops and maintains a high level of general product knowledge across categories in <br>order to make informed sales recommendations.<br>• Effectively employs soft skills such as relationship building and active listening and <br>leverages technology (e.g., TCB, customer profiles, purchase history, etc.) to drive sales <br>and provide high quality service.<br>• Contributes to a positive team environment; proactively offers assistance to colleagues, <br>maintains open communication, and demonstrates awareness of company culture and <br>goals.<br>• Provides high quality customer service via accurate execution of all foundational pointof-sale (POS) transactions.<br>• Demonstrates proficiency in using the proprietary app (TCB) for tasks including but not <br>limited to in-store and curbside pickup, bin locating, product and order stowing, <br>merchandising/stocking, inventory lookup, and Quarterly Physical Inventory (QPI).<br>• Provides timely and courteous service to in-store and curbside pickup customers by <br>facilitating traffic flow, initiating the kickoff process, retrieving, reconciling, carrying out, <br>and closing orders accurately and efficiently.<br>• Regularly creates and updates customer profiles and captures customer purchase <br>history.<br>• Participates in QPI preparation and count/verification process.<br>• Assists locker customers in accessing their personal storage lockers. <br>2<br>• Contributes to a dynamic in-store tasting experience by assisting with <br>set up/break down, communicating effectively about featured wines, and <br>hosting as assigned.<br>• Regularly attends staff tastings; participates respectfully and listens actively.<br>• Works to increase knowledge of the wine and spirits industry and associated trends.<br>• Demonstrates proficiency in identifying the root causes of common issues; regularly <br>troubleshoots common issues with methods of payment, out of stock products, and <br>customer service incidents.<br>• Understands when to escalate complex orders, transactions, and customer service issues <br>to a more experienced colleague or manager and does so appropriately.<br>• Communicates professionally in person and via email, phone, and Slack; responds <br>to/resolves requests in a clear, informative, and timely manner. <br>• Regularly contributes product reviews to K&amp;L’s website, blog, and newsletter.<br>• Completes facility maintenance tasks as assigned (i.e., supply stocking, <br>retail/office/tasting bar cleaning).<br>• Maintains facility safety, cleanliness, and organization as directed by company policy and <br>the management team.<br>• Executes all other duties as assigned.<br>MINIMUM QUALIFICATIONS<br>To perform this position successfully, an individual must be able to perform each job duty <br>satisfactorily. The requirements below are representative of the knowledge, skills, and abilities <br>required. Reasonable accommodation may be given to individuals with disabilities to perform <br>the essential duties.<br>Required Knowledge, Skills, and Abilities:<br>• Ability to work well independently and as part of a team.<br>• Strong time management and organizational skills.<br>• Professional written, verbal, and interpersonal communication skills.<br>• Timely and professional email correspondence with customers and colleagues.<br>• Proficient in Office 365 and proprietary app (TCB).<br>• Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and <br>handling equipment).<br>• Ability to work at least one weekend day per week; flexibility to work early/late or varied <br>days on occasion.<br>Education:<br>• High school diploma required.<br>Required Length and Type of Experience:<br>3<br>• 1 to 3 years’ experience in retail or other customer facing environment.<br>PHYSICAL AND ENVIRONMENTAL DEMANDS<br>The characteristics below are representative of the physical and environmental demands <br>required by an individual to successfully perform the essential duties of this position. <br>• Ability to lift and carry up to 50 lbs.<br>• Ability to stand and walk for up to 8 hours per day.<br>• Ability to repeatedly lift, push, pull, bend, stoop, twist, and kneel.<br>• Ability to load, unload, and operate a hand truck safely.<br>CORE COMPETENCY REQUIREMENTS<br>All individuals are expected to meet the standards of performance in the core competencies <br>listed below as applied to the position.<br>• Performance Standards – Sets and maintains high performance standards; pays close <br>attention to detail, accuracy, and completeness; shows concern for all aspects of the job <br>and follows up on work outputs.<br>• Customer Focus – Consistently provides excellent service; proactively offers assistance; <br>communicates clearly, professionally, and positively; looks for ways to add value beyond <br>customers’ immediate needs; works diligently to find solutions when issues arise.<br>• Motivation – Displays energy and enthusiasm; commits to putting in additional effort; <br>maintains a high level of productivity and self-direction.<br>• Reliability – Takes personal responsibility for job performance; completes work in a <br>timely and consistent manner; follows through on commitments, reports for shifts <br>professionally dressed and on time.<br>• Adaptability – Adapts positively to changing work environments, work priorities, and <br>organizational needs; Able to effectively deal with change and diverse people.<br>• Teamwork – Contributes to a positive team environment; works effectively with others <br>in the team setting and across departments; able and willing to share and receive <br>information; puts team/company goals first.<br>• Professionalism – Maintains professional demeanor and communication with customers, <br>colleagues, and management at all times; demonstrates ability to remain professional <br>during periods of high volume or stress.<br>• Communication – Expresses ideas effectively; organizes and delivers information <br>appropriately; listens actively.<br>• Integrity – Acts in the best interest of the company; shares complete and accurate <br>information; adheres to organizational policies and procedures.<br>• Initiative – Takes action to influence events; demonstrates a sense of urgency and <br>responsiveness; generates ideas for improvement; does more than required.<br>4<br>• Problem Solving – Effectively identifies problems, analyzes relevant information, and <br>finds solutions. Escalates issues to management team as appropriate. <br>• Planning and Organization – Plans and organizes tasks and work responsibilities to <br>achieve objectives; sets priorities; allocates and uses resources properly.<br>• Compliance – Consistently adheres to all workplace health and safety policies.</p>",
    "compensation": "$24-$26 hourly",
    "departmentId": "18574",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Wine & Spirits Retail Sales Associate",
    "departmentLabel": "600-RC",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://klwines.bamboohr.com/careers/269",
    "employmentStatusLabel": "FTH"
  }
}