Client Services Administrator, NY

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      "city": "New York",
      "state": "New York"
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    "location": {
      "city": "New York",
      "state": "New York",
      "postalCode": "10019",
      "addressCountry": "United States"
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    "datePosted": "2026-06-04",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>About Bonhams</span></span></span></p>\n<p><span><span>Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, </span><span>Los Angeles</span><span> and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewelry, and entertainment memorabilia.</span></span></p>\n<p><br></p>\n<p><span><span>Our employees are passionate about their work, and we pride ourselves on a bespoke approach that aims to make every client feel important. It is an exciting time for our </span><span>business</span><span> and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.</span></span></p>\n<p><span><br></span></p>\n<p><span><span>Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>About the Role</span></span></span></p>\n<p><span><span>We are </span><span>seeking</span><span> a proactive and detail-oriented Client Services Administrator to join our New York team on a full-time basis. This fast-paced, highly visible role </span><span>is responsible for</span><span> delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.</span></span></p>\n<p><br></p>\n<p><span><span>The ideal candidate is a positive, solutions-oriented professional who thrives in a dynamic environment, manages competing priorities with confidence, and communicates effectively with both clients and colleagues. As a key member of the Client Services team, you will serve as a primary point of contact for client inquiries</span><span> and auction administration</span><span>, partnering with specialists and operational departments to ensure a seamless experience throughout</span><span> buyer’s journey with Bonhams.</span></span></p>\n<p><span><br></span></p>\n<p><span><span>Success in this role requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering outstanding service. The successful candidate will enjoy working collaboratively, solving problems, and building trusted relationships with clients while contributing to the success of the wider team.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Tasks and Responsibilities</span></span></span></p>\n<ul>\n<li><span><span>Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and </span><span>timely</span><span> support</span></span></li>\n</ul>\n<ul>\n<li><span><span>Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately</span></span></li>\n</ul>\n<ul>\n<li><span><span>Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries</span></span></li>\n</ul>\n<ul>\n<li><span><span>Process payments and </span><span>cashiering</span><span> transactions accurately </span><span>in accordance with</span><span> company procedures</span></span></li>\n</ul>\n<ul>\n<li><span><span>Maintain client records and documentation, ensuring compliance with KYC and internal policies</span></span></li>\n</ul>\n<ul>\n<li><span><span>Coordinate with Operations, Shipping, Finance, and Specialist departments to resolve client inquiries and </span><span>facilitate</span><span> successful post-sale outcomes</span></span></li>\n</ul>\n<ul>\n<li><span><span>Provide shipping and collection guidance to clients and coordinate post-sale </span><span>logistics</span><span> as </span><span>required</span></span></li>\n</ul>\n<ul>\n<li><span><span>Handle client escalations and complex service issues, ensuring </span><span>timely</span><span> resolution and clear communication</span></span></li>\n</ul>\n<ul>\n<li><span><span>Monitor shared inboxes and call queues, </span><span>maintaining</span><span> service </span><span>standards</span><span> and response times</span></span></li>\n</ul>\n<ul>\n<li><span><span>Support property drop-offs, collections, auction previews, and </span><span>special events</span><span> as </span><span>required</span></span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with onboarding and training of new team members, including the maintenance of training materials and process documentation</span></span></li>\n<li><span><span>Process incoming mail, deliveries, and general administrative tasks</span></span></li>\n</ul>\n<ul>\n<li><span><span>Contribute to continuous improvement initiatives and support departmental projects as </span><span>required</span></span></li>\n</ul>\n<ul>\n<li><span><span>Maintain awareness of auction schedules, company policies, and operational procedures to provide </span><span>accurate</span><span> information to clients</span></span></li>\n</ul>\n<ul>\n<li><span><span>Assist</span><span> with auction previews, events, and offsite sales as </span><span>required</span><span>, including evening and weekend work and occasional travel to support business operations and deliver an exceptional client experience</span></span></li>\n</ul>\n<p><br></p>\n<p><span><span>In addition to the tasks and responsibilities listed, you may </span><span>be required</span><span> to perform other duties as assigned by your manager.</span></span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Key Skills and Attributes</span></span></span></p>\n<ul>\n<li><span><span>Bachelor’s degree with 2 years of relevant client-facing work experience</span></span></li>\n</ul>\n<ul>\n<li><span><span>Comfortable working in a fast-paced environment with multiple competing deadlines</span></span></li>\n</ul>\n<ul>\n<li><span><span>Great attention to detail</span></span></li>\n</ul>\n<ul>\n<li><span><span>Consistent and proactive communication with clients and internal departments</span></span></li>\n</ul>\n<ul>\n<li><span><span>Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people</span></span></li>\n</ul>\n<ul>\n<li><span><span>Possess an interest and thorough knowledge of art history and art market</span></span></li>\n</ul>\n<ul>\n<li><span><span>Proficiency</span><span> in Microsoft and Outlook programs and database software</span></span></li>\n</ul>\n<ul>\n<li><span><span>Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends</span></span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Addition Desired Qualities</span></span></span></p>\n<ul>\n<li><span><span>Possess a genuine interest and thorough knowledge of art history and art market</span></span></li>\n</ul>\n<ul>\n<li><span><span>Foreign language(s) a plus</span></span></li>\n<li><span><span>Fluency in Mandarin is preferred</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>What We Offer</span></span></span></p>\n<p><span><span>In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:</span></span></p>\n<ul>\n<li><span><span>Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA</span></span></li>\n</ul>\n<ul>\n<li><span><span>20 days</span><span> paid time off (PTO)</span></span></li>\n</ul>\n<ul>\n<li><span><span>12 paid holidays and holiday break from Christmas to New Years Day</span></span></li>\n</ul>\n<ul>\n<li><span><span>16 weeks</span><span> fully paid parental leave (after one year) and flexible work arrangements</span></span></li>\n</ul>\n<ul>\n<li><span><span>401(k) retirement plan with company contribution</span></span></li>\n</ul>\n<ul>\n<li><span><span>Life insurance with AD &amp; D</span></span></li>\n</ul>\n<ul>\n<li><span><span>Short- and long-term disability</span></span></li>\n</ul>\n<ul>\n<li><span><span>Tuition reimbursement</span></span></li>\n</ul>\n<ul>\n<li><span><span>Commuter benefits (transit and parking)</span></span></li>\n</ul>\n<ul>\n<li><span><span>Employee </span><span>assistance</span><span> program (EAP)</span></span></li>\n</ul>\n<ul>\n<li><span><span>Professional development: free online training and expansive content library</span></span></li>\n</ul>\n<ul>\n<li><span><span>Employee resource groups: social club, diversity committee, mentorship program</span></span></li>\n</ul>\n<ul>\n<li><span><span>Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast</span></span></li>\n</ul>\n<p><span><br></span></p>\n<p><span><span>Bonhams participates in E-Verify.</span></span></p>\n<p><span><span>Applicants who</span></span><span><br></span><span><span>best match the position needs will be contacted.</span></span></p>\n<p><span><br></span></p>\n<p><span><span>$22.00 hourly</span></span></p>",
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