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Customer Service Representative

Vhms · Corona, CA, 92879 · Active · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyVhms
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationCorona, CA, United States
Work model-
Employment typeFull Time
SalaryUSD
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen2026-05-21 / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Corona.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyVhms
Source92c8520a-ff72-4d14-8c6c-0d7bd77259c1
ATS providerJazzHR / ApplyToJob

Description

ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative. LOCATION : Corona, CA or Anaheim, CA SCHEDULE : Must be able to work the following hours: Monday - Friday 8:00am - 6:00pm MAJOR DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty. •          Promote positive customer relations with customers and coworkers. •          Answer 100+ routine and non‐routine customer calls daily. •          Acquire a working knowledge of our database. •          Communicate with a variety of people across various levels both within the organization. •          Make suggestions on improving/streamlining workflow processes and enhancing profitability. •          Develop a strong team work ethic. •          Consistently meet established productivity, schedule adherence and quality standards. •          Quickly and accurately identify/assess individual needs and take action to satisfy those needs. •          Provide information about products and services. •          Maintains customer records by updating account information. •          Follow communication procedures, guidelines and policies. •          Resolves service problems by clarifying the customer's complaint; determining the cause        of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. •          Provide face-to-face customer service with walk-in customers. •          Must follow all company rules and procedures. •          Ability to deal with customers in a courteous, polite and professional manner at all times. •          Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •          Excellent phone etiquette •          Excellent verbal communication skills •          Excellent attendance and punctuality •          Enjoy providing prompt and timely service to our clients •          Be detail‐orientated, and efficient and possess superior written and verbal communication •          Must possess strong interpersonal skills •          Have compassion and empathy for customer situations •          Have excellent customer service skills, and the ability to build and maintain customer relationships •          Be energetic, self‐motivated and quick‐thinking •          Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment •          Ability to read and comprehend normal instructions, correspondence and memos •          Must be able to organize and write correspondence and memos in a logical/methodical manner •          Ability to present information in one‐on‐one situations to customers/clients of the organization •          Ability to apply common sense understanding to carry out detailed written or oral instructions •          Ability to deal with problems involving a few concrete variables in standardized situations •          Excellent computer skills required, including knowledge of various Microsoft Office programs EDUCATION AND/OR EXPERIENCE •          High school diploma or general education degree (GED) •          Customer Service Experience a plus •          Bilingual Spanish a plus SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities in this position. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.

Full job record

Job ID2835443fa086beb045476cf85a6679d0fdb515b7
Org IDea045cb2-aa35-4a27-b690-32a937ff188b
Source ID92c8520a-ff72-4d14-8c6c-0d7bd77259c1
Board ID92c8520a-ff72-4d14-8c6c-0d7bd77259c1
Providerjazzhr
Provider Job KeySsupnTyYyN
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextCorona, CA, 92879
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionCA
CityCorona
Salary RawUSD
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://vhms.applytojob.com/apply/SsupnTyYyN/Customer-Service-Representative
Apply URLhttps://vhms.applytojob.com/apply/SsupnTyYyN/Customer-Service-Representative
First Seen At2026-05-30 05:57:50Z
Last Seen At2026-06-06 10:44:44Z
Last Checked At2026-06-06 10:44:44Z
Last Changed At2026-05-30 05:57:50Z
Inactive At—
Source Posted At2026-05-21 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=jazzhr/board=vhms/date=2026-06-06/2026-06-06T10-44-43-513Z-018f24f2309e1d85217362431b76daaa68b46acbad14ed9d77e72d31ae8be25c.json
Event Fields
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  "source_hash": "3a205fbab7b52c6a5f81caac8f075d1e57294ce8459498acc23076a66a334e98",
  "last_changed_at": "2026-05-30T05:57:50.736Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Corona, CA, 92879",
    "city": "Corona",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:44:44.072Z",
  "launch_scope": {
    "reason": "jazzhr_production_catalog",
    "included": true,
    "location": {
      "raw": "Corona, CA, 92879",
      "city": "Corona",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
{
  "detail": {
    "url": "https://vhms.applytojob.com/apply/jobs/details/SsupnTyYyN?&",
    "heading": "Customer Service Representative",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://vhms.applytojob.com/apply/SsupnTyYyN/Customer-Service-Representative",
    "description_html": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">ABOUT US</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">ViaPlus </span></b><span lang=\"en-us\" style=\"font-size:11pt;\">is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></p><p></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>LOCATION</strong>: Corona, CA or Anaheim, CA</span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>SCHEDULE</strong>: Must be able to work the following hours:</span></p><p style=\"text-align:center;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Monday - Friday 8:00am - 6:00pm </span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">MAJOR DUTIES AND RESPONSIBILITIES</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Promote positive customer relations with customers and coworkers.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Answer 100+ routine and non‐routine customer calls daily.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Acquire a working knowledge of our database.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Communicate with a variety of people across various levels both within the organization.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Make suggestions on improving/streamlining workflow processes and enhancing profitability.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Develop a strong team work ethic.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Consistently meet established productivity, schedule adherence and quality standards.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Quickly and accurately identify/assess individual needs and take action to satisfy those needs.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Provide information about products and services.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Maintains customer records by updating account information.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Follow communication procedures, guidelines and policies.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Resolves service problems by clarifying the customer's complaint; determining the cause</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">       of the problem; selecting and explaining the best solution to solve the problem; expediting</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">correction or adjustment; following up to ensure resolution.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Provide face-to-face customer service with walk-in customers.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must follow all company rules and procedures.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to deal with customers in a courteous, polite and professional manner at all times.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Other duties as assigned.</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">QUALIFICATIONS </span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"fr\" style=\"font-size:11pt;\">•          Excellent phone etiquette</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"fr\" style=\"font-size:11pt;\">•          Excellent verbal communication skills</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Excellent attendance and punctuality</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Enjoy providing prompt and timely service to our clients</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Be detail‐orientated, and efficient and possess superior written and verbal communication</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must possess strong interpersonal skills</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have compassion and empathy for customer situations</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have excellent customer service skills, and the ability to build and maintain customer relationships</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Be energetic, self‐motivated and quick‐thinking</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to read and comprehend normal instructions, correspondence and memos</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to present information in one‐on‐one situations to customers/clients of the organization</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Excellent computer skills required, including knowledge of various Microsoft Office programs</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">EDUCATION AND/OR EXPERIENCE</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          High school diploma or general education degree (GED)</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Customer Service Experience a plus</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Bilingual Spanish a plus</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">SUPERVISORY RESPONSIBILITIES</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">There are no supervisory responsibilities in this position.</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">WORK ENVIRONMENT</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. </span></span></span></p>",
    "description_text": "ABOUT US\n ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.\n LOCATION : Corona, CA or Anaheim, CA\n SCHEDULE : Must be able to work the following hours:\n Monday - Friday 8:00am - 6:00pm\n MAJOR DUTIES AND RESPONSIBILITIES\n Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.\n •          Promote positive customer relations with customers and coworkers.\n •          Answer 100+ routine and non‐routine customer calls daily.\n •          Acquire a working knowledge of our database.\n •          Communicate with a variety of people across various levels both within the organization.\n •          Make suggestions on improving/streamlining workflow processes and enhancing profitability.\n •          Develop a strong team work ethic.\n •          Consistently meet established productivity, schedule adherence and quality standards.\n •          Quickly and accurately identify/assess individual needs and take action to satisfy those needs.\n •          Provide information about products and services.\n •          Maintains customer records by updating account information.\n •          Follow communication procedures, guidelines and policies.\n •          Resolves service problems by clarifying the customer's complaint; determining the cause\n        of the problem; selecting and explaining the best solution to solve the problem; expediting\n correction or adjustment; following up to ensure resolution.\n •          Provide face-to-face customer service with walk-in customers.\n •          Must follow all company rules and procedures.\n •          Ability to deal with customers in a courteous, polite and professional manner at all times.\n •          Other duties as assigned.\n QUALIFICATIONS\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n •          Excellent phone etiquette\n •          Excellent verbal communication skills\n •          Excellent attendance and punctuality\n •          Enjoy providing prompt and timely service to our clients\n •          Be detail‐orientated, and efficient and possess superior written and verbal communication\n •          Must possess strong interpersonal skills\n •          Have compassion and empathy for customer situations\n •          Have excellent customer service skills, and the ability to build and maintain customer relationships\n •          Be energetic, self‐motivated and quick‐thinking\n •          Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment\n •          Ability to read and comprehend normal instructions, correspondence and memos\n •          Must be able to organize and write correspondence and memos in a logical/methodical manner\n •          Ability to present information in one‐on‐one situations to customers/clients of the organization\n •          Ability to apply common sense understanding to carry out detailed written or oral instructions\n •          Ability to deal with problems involving a few concrete variables in standardized situations\n •          Excellent computer skills required, including knowledge of various Microsoft Office programs\n EDUCATION AND/OR EXPERIENCE\n •          High school diploma or general education degree (GED)\n •          Customer Service Experience a plus\n •          Bilingual Spanish a plus\n SUPERVISORY RESPONSIBILITIES\n There are no supervisory responsibilities in this position.\n WORK ENVIRONMENT\n The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.",
    "jsonld_jobposting": {
      "url": "https://vhms.applytojob.com/apply/SsupnTyYyN/Customer-Service-Representative",
      "@type": "JobPosting",
      "title": "Customer Service Representative",
      "@context": "http://schema.org/",
      "baseSalary": {
        "@type": "MonetaryAmount",
        "value": {
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        "currency": "USD"
      },
      "datePosted": "2026-05-21",
      "description": "<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">ABOUT US</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">ViaPlus </span></b><span lang=\"en-us\" style=\"font-size:11pt;\">is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. <b>VINCI Highways</b>, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. <b>VINCI Concessions</b> is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.</span></span></span></p><p></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>LOCATION</strong>: Corona, CA or Anaheim, CA</span></p><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>SCHEDULE</strong>: Must be able to work the following hours:</span></p><p style=\"text-align:center;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:16px;\">Monday - Friday 8:00am - 6:00pm </span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">MAJOR DUTIES AND RESPONSIBILITIES</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">Include the following. Other duties may be assigned.  The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Promote positive customer relations with customers and coworkers.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Answer 100+ routine and non‐routine customer calls daily.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Acquire a working knowledge of our database.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Communicate with a variety of people across various levels both within the organization.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Make suggestions on improving/streamlining workflow processes and enhancing profitability.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Develop a strong team work ethic.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Consistently meet established productivity, schedule adherence and quality standards.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Quickly and accurately identify/assess individual needs and take action to satisfy those needs.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Provide information about products and services.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Maintains customer records by updating account information.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Follow communication procedures, guidelines and policies.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Resolves service problems by clarifying the customer's complaint; determining the cause</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">       of the problem; selecting and explaining the best solution to solve the problem; expediting</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">correction or adjustment; following up to ensure resolution.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Provide face-to-face customer service with walk-in customers.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must follow all company rules and procedures.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to deal with customers in a courteous, polite and professional manner at all times.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Other duties as assigned.</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">QUALIFICATIONS </span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"fr\" style=\"font-size:11pt;\">•          Excellent phone etiquette</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"fr\" style=\"font-size:11pt;\">•          Excellent verbal communication skills</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Excellent attendance and punctuality</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Enjoy providing prompt and timely service to our clients</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Be detail‐orientated, and efficient and possess superior written and verbal communication</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must possess strong interpersonal skills</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have compassion and empathy for customer situations</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have excellent customer service skills, and the ability to build and maintain customer relationships</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Be energetic, self‐motivated and quick‐thinking</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to read and comprehend normal instructions, correspondence and memos</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Must be able to organize and write correspondence and memos in a logical/methodical manner</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to present information in one‐on‐one situations to customers/clients of the organization</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to apply common sense understanding to carry out detailed written or oral instructions</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Ability to deal with problems involving a few concrete variables in standardized situations</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Excellent computer skills required, including knowledge of various Microsoft Office programs</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">EDUCATION AND/OR EXPERIENCE</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          High school diploma or general education degree (GED)</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Customer Service Experience a plus</span></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">•          Bilingual Spanish a plus</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">SUPERVISORY RESPONSIBILITIES</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">There are no supervisory responsibilities in this position.</span></span></span></p><p style=\"text-align:justify;\"></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><b><span lang=\"en-us\" style=\"font-size:11pt;\">WORK ENVIRONMENT</span></b></span></span></p><p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12pt;\"><span lang=\"en-us\" style=\"font-size:11pt;\">The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. </span></span></span></p>",
      "jobLocation": {
        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "92879",
          "addressRegion": "CA",
          "addressLocality": "Corona"
        }
      },
      "validThrough": "2026-08-19",
      "uniqueJobCode": "job_20251211173635_MN2MICM8R02PULKT",
      "employmentType": "FULL_TIME",
      "hiringOrganization": {
        "name": "ViaPlus by VINCI Highways",
        "@type": "Organization",
        "sameAs": "https://viaplus.com/"
      },
      "experienceRequirements": "Entry Level"
    }
  },
  "list_job": {
    "id": "SsupnTyYyN",
    "title": "Customer Service Representative",
    "detailUrl": "https://vhms.applytojob.com/apply/jobs/details/SsupnTyYyN?&"
  },
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