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Home › Companies › Ecad6952 38a0 485f Bbb2 8e257068e06a 19000101 000001 › Member Service Representative

Member Service Representative

Ecad6952 38a0 485f Bbb2 8e257068e06a 19000101 000001 · Newark, OH, US, Newark, OH · Deleted · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyEcad6952 38a0 485f Bbb2 8e257068e06a 19000101 000001
TitleMember Service Representative
Normalized title-
Department / team-
LocationNewark, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-06-02
Changed / last seen2026-06-06 / 2026-06-04

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Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Newark.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEcad6952 38a0 485f Bbb2 8e257068e06a 19000101 000001
Source3b686c76-b402-43b2-a9ae-acb70362872c
ATS providerADP Workforce Now Recruiting

Description

The Energy Cooperative, headquartered in Newark, Ohio, serves over 70,000 electric, natural gas, and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment. At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best. Here's a glimpse of the programs we offer our employees: Medical, Dental, and Vision Insurance Supplemental Life Insurance Programs for Employee, Spouse, and Children Disability Insurance Flexible Spending Account (FSA) Paid Time-Off (PTO) Paid Holidays Traditional 401(k) and Roth 401(k) Retirement Pension Plan Education Assistance Employee Assistance Program We are currently seeking to fill the position of Member Services Representative at our Newark Headquarters Office. This position is responsible for assisting member-consumers with natural gas, propane and electric service. Provides general customer service duties and ensures all member-consumers are dealt with in a courteous and professional manner. Promotes the Cooperative’s Mission, Vision and Value statements by providing service excellence. This position is responsible for taking payments and assisting members at our drive-thru. Nature and Scope of Position (Essential Duties and Responsibilities): Support and incorporate the Cooperative's Mission, Vision, and Values in professional behavior and decisions. Comply with all Cooperative policies, procedures, goals and objectives and meet attendance and punctuality guidelines. Understand, observe and enforce cooperative safety and security procedures and report potentially unsafe conditions to department supervisor and/or safety department personnel. Punctual and conscientious about work hours and is available for overtime when requested. Consistently maintains a professional manner and business appearance in accordance with company standards. Assist members with the initial process of setting up new construction accounts for electric, natural gas and propane. Assist member-consumers with natural gas, propane and electric service including questions, complaints, new accounts, transfers, terminations, collections, payments and/or payment arrangements in person or by telephone in an efficient and pleasant manner. Greet Cooperative members and the general public in a friendly and courteous manner and direct them to the proper person/department when applicable. Responsible for incoming and outgoing mail to headquarters and distributes appropriately. Meters outgoing mail for postal delivery. Assist, explain and direct members to various assistance programs, i.e. HEAP, LEADS, and Job and Family Services, when appropriate. Performs other related work in addition to other duties as may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and/or abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education: High school diploma or equivalent is required. Requires ability to read, write and use basic math and grammar. Previous experience working with the general public and in a call center is preferred. Certificates, Licenses and Training: Must possess a valid driver's license and have the ability to attend meetings and/or training seminars when requested. Language and Interpersonal Skills: Ability to read, analyze and interpret data to department members as well as existing and prospective members/consumers. Ability to maintain a professional demeanor when talking with all members including irate members. Must possess excellent telephone and communication skills and be able to consistency provide the highest of quality customer service to existing and prospective members/consumers. Other Skills and Abilities: Performs well under stress, when confronted with emergency, critical, or unusual situations. Must be able to consistently meet or exceed departmental goals and objectives. Must be computer literate; Microsoft office knowledge-basic software package; general typing; operate a 10-key calculator; teamwork; detail orientation; organizational skills; verbal and written communication skills. Physical Demands and Work Environment: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job an individual is in an inside office environment, where temperatures and noise levels are controlled. No know hazards exist in this position. An individual in this position must be able to work unscheduled overtime on occasion and attend training sessions after hours or on non-business days. There are no unusual physical demands required of this job. This position is subject to pre-employment physical and substance abuse testing and is subject to random testing in accordance with the Cooperative’s substance abuse policy.

Full job record

Job ID28333e84b6ee2a9ccae441c47f65940766b464e1
Org IDe8477feb-e605-43ce-86b1-a94d85d7272a
Source ID3b686c76-b402-43b2-a9ae-acb70362872c
Board ID3b686c76-b402-43b2-a9ae-acb70362872c
Provideradp_workforcenow
Provider Job Key574572
TitleMember Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextNewark, OH, US, Newark, OH
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CityNewark
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ecad6952-38a0-485f-bbb2-8e257068e06a&ccId=19000101_000001&lang=en_US&type=JS&jobId=574572&jwId=9200912491469_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ecad6952-38a0-485f-bbb2-8e257068e06a&ccId=19000101_000001&lang=en_US&type=JS&jobId=574572&jwId=9200912491469_1
First Seen At2026-06-02 08:01:51Z
Last Seen At2026-06-04 07:58:52Z
Last Checked At2026-06-06 11:31:20Z
Last Changed At2026-06-06 11:31:20Z
Inactive At2026-06-06 11:31:20Z
Source Posted At2026-06-01 12:29:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=ecad6952-38a0-485f-bbb2-8e257068e06a|19000101_000001/date=2026-06-04/2026-06-04T07-58-52-375Z-e49f1809ee0edd691d50a3d51940cd8379cc26b0dd786253837d23d6b49c04bc.json
Event Fields
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Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.5; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">The Energy Cooperative, headquartered in Newark, Ohio, serves over 70,000 electric, natural gas, and propane members throughout east-central Ohio. As a non-profit cooperative, we are member-owned and controlled by the members we serve. We are committed to serving our members safe, high quality energy services at a reasonable price. We believe in our employees and strive to provide fair, honest and equal treatment with a commitment to training, education, and opportunity for advancement in a safe and secure environment.</span></strong></em></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.5; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">At The Energy Cooperative, we take pride in offering competitive benefits and want our employees to have what they need to be their best.</em></strong></span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.5; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Here&#39;s a glimpse of the programs we offer our employees:</em></strong></span></p><ul style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Medical, Dental, and Vision Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Supplemental Life Insurance Programs for Employee, Spouse, and Children</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Disability Insurance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Flexible Spending Account (FSA)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Paid Time-Off (PTO)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Paid Holidays</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Traditional 401(k) and Roth 401(k)</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Retirement Pension Plan</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Education Assistance</li><li style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-family: verdana, sans-serif; font-size: 14px; line-height: 1.5; color: rgb(0, 0, 0);\">Employee Assistance Program&nbsp;</li></ul><p style='margin:0in;text-align:left;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;' id=\"isPasted\"><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin-top:4.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">We are currently seeking to fill the position of <strong><em>Member Services Representative&nbsp;</em></strong>at our Newark Headquarters Office. This position is responsible for assisting member-consumers with natural gas, propane and electric service. Provides general customer service duties and ensures all member-consumers are dealt with in a courteous and professional manner. Promotes the Cooperative&rsquo;s Mission, Vision and Value statements by providing service excellence. <strong>This position is responsible for taking payments and assisting members at our drive-thru.</strong></span></p><p style='margin-top:4.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\"><u>Nature and Scope of Position (Essential Duties and Responsibilities):</u></span></p><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\">&nbsp;</span><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">&nbsp;</span></p><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Support and incorporate the Cooperative&#39;s Mission, Vision, and Values in professional behavior and decisions.&nbsp;</span></li><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Comply with all Cooperative policies, procedures, goals and objectives and meet attendance and punctuality guidelines.</span></li></ul></div><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Understand, observe and enforce cooperative safety and security procedures and report potentially unsafe conditions to department supervisor and/or safety department personnel. &nbsp;</span></li></ul><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Punctual and conscientious about work hours and is available for overtime when requested. Consistently maintains a professional manner and business appearance in accordance with company standards.</span></li></ul></div><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assist members with the initial process of setting up new construction accounts for electric, natural gas and propane.&nbsp;</span></li></ul><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assist member-consumers with natural gas, propane and electric service including questions, complaints, new accounts, transfers, terminations, collections, payments and/or payment arrangements in person or by telephone in an efficient and pleasant manner.</span></li></ul></div><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Greet Cooperative members and the general public in a friendly and courteous manner and direct them to the proper person/department when applicable.&nbsp;</span></li></ul><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Responsible for incoming and outgoing mail to headquarters and distributes appropriately. &nbsp;Meters outgoing mail for postal delivery. &nbsp;</span></li></ul></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Assist, explain and direct members to various assistance programs, i.e. HEAP, LEADS, and Job and Family Services, when appropriate.</span></li></ul></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ul><li><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\">Performs other related work in addition to other duties as may be assigned. &nbsp; &nbsp;</span></li></ul></div><h3 style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.6in;text-align:justify;text-indent:0in;font-size:15px;font-family:\"Arial\",sans-serif;font-weight:normal;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Qualifications:</strong>&nbsp; To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skills and/or abilities necessary. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></h3><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; font-weight: normal; color: rgb(0, 0, 0);\">&nbsp;</span></p><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\"><strong>Experience and Education:</strong> High school diploma or equivalent is required. &nbsp; Requires ability to read, write and use basic math and grammar. &nbsp;Previous experience working with the general public and in a call center is preferred.</li></ol></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\"><strong>Certificates, Licenses and Training:&nbsp;</strong>&nbsp; Must possess a valid driver&#39;s license and have the ability to attend meetings and/or training seminars when requested.</li></ol></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol start=\"3\" style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\"><strong>Language and Interpersonal Skills:</strong> Ability to read, analyze and interpret data to department members as well as existing and prospective members/consumers. &nbsp;Ability to maintain a professional demeanor when talking with all members including irate members. &nbsp;Must possess excellent telephone and communication skills and be able to consistency provide the highest of quality customer service to existing and prospective members/consumers. &nbsp;</li></ol></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol start=\"4\" style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\"><strong>Other Skills and Abilities:</strong>&nbsp; &nbsp;Performs well under stress, when confronted with emergency, critical, or unusual situations. &nbsp;Must be able to consistently meet or exceed departmental goals and objectives. &nbsp;Must be computer literate; Microsoft office knowledge-basic software package; general typing; operate a 10-key calculator; teamwork; detail orientation; organizational skills; verbal and written communication skills.</li></ol></div><p style='margin:0in;text-align:justify;font-size:16px;font-family:\"Times New Roman\",serif;font-weight:bold;text-indent:.5in;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; font-weight: normal; color: rgb(0, 0, 0);\">&nbsp;</span></p><h3 style='margin-top:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.6in;text-align:justify;text-indent:0in;font-size:15px;font-family:\"Arial\",sans-serif;font-weight:normal;margin:0in;'><span style=\"font-family: verdana, sans-serif; font-size: 14px; color: rgb(0, 0, 0);\"><strong>Physical Demands and Work Environment:</strong>&nbsp; &nbsp;The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. &nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;</span></h3><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\">While performing this job an individual is in an inside office environment, where temperatures and noise levels are controlled. &nbsp;No know hazards exist in this position. &nbsp;&nbsp;</li></ol></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol start=\"2\" style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0);\">An individual in this position must be able to work unscheduled overtime on occasion and attend training sessions after hours or on non-business days. &nbsp;There are no unusual physical demands required of this job. &nbsp;&nbsp;</li></ol></div><div style='margin-top:4.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in;text-align:justify;font-size:15px;font-family:\"Arial\",sans-serif;'><ol start=\"3\" style=\"margin-bottom:0in;list-style-type: upper-alpha;\"><li style=\"margin: 4pt 0in; text-align: justify; font-size: 14px; font-family: verdana, sans-serif;\">This position is subject to pre-employment physical and substance abuse testing and is subject to random testing in accordance with the Cooperative&rsquo;s substance abuse policy. &nbsp; &nbsp; </li></ol></div></div></div></div>\n",
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