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Senior Manager, Guest Operations Strategy

Hdbt Fa Us2 Oraclecloud Com CX 1 · Orlando, FL, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

Field	Value
Company	Hdbt Fa Us2 Oraclecloud Com CX 1
Title	Senior Manager, Guest Operations Strategy
Normalized title	-
Department / team	Flight Operations
Location	Orlando, FL, United States
Work model	Hybrid / Hybrid
Employment type	Full Time
Salary	-
Status	active
ATS provider	Oracle Recruiting Cloud / Fusion HCM
Posted / first seen	2026-05-29 / 2026-05-31
Changed / last seen	2026-06-06 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Hdbt Fa Us2 Oraclecloud Com CX 1.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Oracle Recruiting Cloud / Fusion HCM.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Orlando.	Open
Department jobs	Active postings in Flight Operations.	Open
Work model jobs	Active Hybrid postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Hdbt Fa Us2 Oraclecloud Com CX 1
Source	7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee
ATS provider	Oracle Recruiting Cloud / Fusion HCM

Description

Description The Manager, Guest Operations Strategy will lead the design, implementation, and ongoing evolution of a centralized guest operations function within the Network Operations Center (NOC). This role will help transform a decentralized guest communication model into a scalable, technology-enabled operation supporting more than 200 locations across the network. This leader will drive operational modernization through the implementation of AI-enabled technologies, automation, intelligent workflow design, and advanced communication platforms to enhance guest experience, operational efficiency, and service consistency. The ideal candidate brings hands-on experience leading contact center, guest support, or operational communication transformations, including implementation and operationalization of technologies such as AI-driven transcription and summarization, workflow automation, intelligent routing, operational analytics, and cloud-based communication platforms. Operating at the intersection of operations, guest experience, technology, and innovation, this role will oversee centralized guest support workflows including operational inquiries, service recovery intake, VIP coordination support, and network-wide guest communications. This position will play a key role in establishing the NOC as the central hub for intelligent, scalable guest operations and continuous operational improvement. Responsibilities Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms Establish and maintain the NOC as the operational hub for guest support and service coordination across the network Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives Evaluate and implement tools including: AI-driven call transcription and summarization Workflow automation and intelligent routing Operational analytics and reporting platforms Cloud-based telephony and CCaaS solutions Self-service and digital support capabilities Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives Support long-term scalability and operational consistency across 200+ locations Partner cross-functionally with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery Design and manage a centralized service recovery model, including complaint intake, issue categorization, escalation management, and resolution tracking Utilize guest feedback, complaint trends, and operational insights to identify service gaps and drive continuous improvement initiatives Partner with the Network Guest Experience Manager to support consistent handling of VIP guest interactions and operational coordination across the network Develop standardized communication and notification processes related to VIP arrivals, departures, service needs, and operational considerations Establish guest interaction taxonomies and reporting structures to translate inbound communication data into operational insights, service trends, and commercial opportunities Leverage operational analytics and guest interaction data to identify trends, improve decision-making, and proactively address operational challenges Additional knowledge and skills: Proven experience implementing technologies related to: AI-driven transcription and summarization Workflow automation Operational analytics and reporting Intelligent routing and categorization Cloud-based communication or CCaaS platforms Strong operational leadership and stakeholder management skills across distributed teams and functions Experience managing multi-channel communication environments including phone, email, and digital support channels Ability to operate effectively at both strategic and execution levels Strong change management and organizational adoption capabilities Innovative mindset with a focus on leveraging technology and automation to improve operational performance and guest experience Qualifications 8+ years of experience in operations, guest support, contact center leadership, or operational transformation environments Demonstrated experience modernizing or scaling customer support or operational communication functions through AI-enabled technologies, automation, and digital communication platforms Experience leading large-scale operational transformation initiatives within complex, distributed organizations Company With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits: Medical/prescription drug, dental, and vision Insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

Full job record

Job ID	2827533763425da865cec31bc6aa0d2430f5d25e
Org ID	731d8848-93c7-443a-ad64-339b31063c76
Source ID	7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee
Board ID	7fa4bb2e-ec1f-49f2-80e1-8c85a5e766ee
Provider	oracle_hcm
Provider Job Key	16569
Title	Senior Manager, Guest Operations Strategy
Normalized Title	—
Status	active
Active	yes
Location Text	Orlando, FL, United States
Department	Flight Operations
Team	—
Employment Type	full_time
Workplace Type	hybrid
Remote Policy	hybrid
Country	United States
Region	FL
City	Orlando
Salary Raw	Description The Manager, Guest Operations Strategy will lead the design, implementation, and ongoing evolution of a centralized guest operations function within the Network Operations Center (NOC). This role will help transform a decentralized guest communication model into a scalable, technology-enabled operation supporting more than 200 locations across the network. This leader will drive operational modernization through the implementation of AI-enabled technologies, automation, intelligent workflow design, and advanced communication platforms to enhance guest experience, operational efficiency, and service consistency. The ideal candidate brings hands-on experience leading contact center, guest support, or operational communication transformations, including implementation and operationalization of technologies such as AI-driven transcription and summarization, workflow automation, intelligent routing, operational analytics, and cloud-based communication platforms. Operating at the intersection of operations, guest experience, technology, and innovation, this role will oversee centralized guest support workflows including operational inquiries, service recovery intake, VIP coordination support, and network-wide guest communications. This position will play a key role in establishing the NOC as the central hub for intelligent, scalable guest operations and continuous operational improvement. Responsibilities Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms Establish and maintain the NOC as the operational hub for guest support and service coordination across the network Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives Evaluate and implement tools including: AI-driven call transcription and summarization Workflow automation and intelligent routing Operational analytics and reporting platforms Cloud-based telephony and CCaaS solutions Self-service and digital support capabilities Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives Support long-term scalability and operational consistency across 200+ locations Partner cross-functionally with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery Design and manage a centralized service recovery model, including complaint intake, issue categorization, escalation management, and resolution tracking Utilize guest feedback, complaint trends, and operational insights to identify service gaps and drive continuous improvement initiatives Partner with the Network Guest Experience Manager to support consistent handling of VIP guest interactions and operational coordination across the network Develop standardized communication and notification processes related to VIP arrivals, departures, service needs, and operational considerations Establish guest interaction taxonomies and reporting structures to translate inbound communication data into operational insights, service trends, and commercial opportunities Leverage operational analytics and guest interaction data to identify trends, improve decision-making, and proactively address operational challenges Additional knowledge and skills: Proven experience implementing technologies related to: AI-driven transcription and summarization Workflow automation Operational analytics and reporting Intelligent routing and categorization Cloud-based communication or CCaaS platforms Strong operational leadership and stakeholder management skills across distributed teams and functions Experience managing multi-channel communication environments including phone, email, and digital support channels Ability to operate effectively at both strategic and execution levels Strong change management and organizational adoption capabilities Innovative mindset with a focus on leveraging technology and automation to improve operational performance and guest experience Qualifications 8+ years of experience in operations, guest support, contact center leadership, or operational transformation environments Demonstrated experience modernizing or scaling customer support or operational communication functions through AI-enabled technologies, automation, and digital communication platforms Experience leading large-scale operational transformation initiatives within complex, distributed organizations Company With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits: Medical/prescription drug, dental, and vision Insurance Health Savings Account Flexible Spending Accounts Life Insurance Disability Insurance 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Paid Maternity Leave Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	—
Source URL	https://hdbt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16569
Apply URL	https://hdbt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/16569
First Seen At	2026-05-31 18:03:19Z
Last Seen At	2026-06-06 11:30:18Z
Last Checked At	2026-06-06 11:30:18Z
Last Changed At	2026-06-06 11:30:18Z
Inactive At	—
Source Posted At	2026-05-29 14:44:11Z
Source Updated At	—
Raw Payload Uri	s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=hdbt.fa.us2.oraclecloud.com\|CX_1/date=2026-06-06/2026-06-06T11-29-57-491Z-49016d4692b90825950ae6140c8d69eb48c05d3a9c275e426ec2bf5f0baabc1e.json

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Parsed Structured

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Extensions

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    "InternalResponsibilitiesStr": "<ul style=\"padding-left: 24px;\"><li><span style=\"font-size: 10pt; line-height: 115%;\">Design and implement a centralized, technology-enabled guest operations model leveraging AI, automation, analytics, and scalable communication platforms</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Establish and maintain the NOC as the operational hub for guest support and service coordination across the network</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Develop scalable workflows, service standards, escalation pathways, and support models that balance guest experience with operational efficiency</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Lead the evolution and modernization of guest operations through emerging technologies, automation, and process optimization initiatives</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Evaluate and implement tools including:</span><ul style=\"list-style-type: circle; padding-left: 48px;\"><li><span style=\"font-size: 10pt; line-height: 115%;\">AI-driven call transcription and summarization</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Workflow automation and intelligent routing</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Operational analytics and reporting platforms</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Cloud-based telephony and CCaaS solutions</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Self-service and digital support capabilities</span></li></ul></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Manager the Call Center Manager and downstream teams and ensure alignment between staffing models, routing logic, performance expectations, and operational objectives</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Support long-term scalability and operational consistency across 200+ locations</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Partner cross-functionally with commercial, operational, and guest experience stakeholders to align communication strategies and service delivery</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Design and manage a centralized service recovery model, including complaint intake, issue categorization, escalation management, and resolution tracking</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Utilize guest feedback, complaint trends, and operational insights to identify service gaps and drive continuous improvement initiatives</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Partner with the Network Guest Experience Manager to support consistent handling of VIP guest interactions and operational coordination across the network</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Develop standardized communication and notification processes related to VIP arrivals, departures, service needs, and operational considerations</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Establish guest interaction taxonomies and reporting structures to translate inbound communication data into operational insights, service trends, and commercial opportunities</span></li><li><span style=\"font-size: 10pt; line-height: 115%;\">Leverage operational analytics and guest interaction data to identify trends, improve decision-making, and proactively address operational challenges</span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-size: 10pt;\"><strong>Additional knowledge and skills:</strong></span></p><ul style=\"padding-left: 24px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Proven experience implementing technologies related to:&nbsp;</span></p><ul style=\"list-style-type: circle; padding-left: 48px;\"><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">AI-driven transcription and summarization&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Workflow automation&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Operational analytics and reporting&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Intelligent routing and categorization&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Cloud-based communication or CCaaS platforms&nbsp;</span></p></li></ul></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Strong operational leadership and stakeholder management skills across distributed teams and functions&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Experience managing multi-channel communication environments including phone, email, and digital support channels&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Ability to operate effectively at both strategic and execution levels&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Strong change management and organizational adoption capabilities&nbsp;</span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in; margin-right: 0in; margin-top: 0in;\"><span style=\"font-size: 10pt;\">Innovative mindset with a focus on leveraging technology and automation to improve operational performance and guest experience</span></p></li></ul><p style=\"margin-bottom: 6pt;\">&nbsp;</p>",
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