VIDEO SERVICE REPRESENTATIVE

{
  "content_hash": "f17c5cc5050d5babaebacf938a5558f8c38977949279bc5f791561a5208db1f3",
  "source_hash": "e3649aaf810119430391bcf5ac90c04f254ce8433a55152d1eecef5bafaa428c",
  "last_changed_at": "2026-05-31T19:07:09.629Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Warren, OH 44483; 3181 Larchmont Ave NE, Warren, OH, 44483, USA",
    "city": "Warren",
    "region": "OH",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:53:52.147Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Warren, OH 44483; 3181 Larchmont Ave NE, Warren, OH, 44483, USA",
      "city": "Warren",
      "region": "OH",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "day",
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "city": "Warren",
    "jobId": 72005,
    "level": "",
    "endDate": "",
    "legalId": 6,
    "isHotJob": false,
    "jobShift": "",
    "jobTitle": "VIDEO SERVICE REPRESENTATIVE",
    "location": "Warren, OH 44483",
    "startDate": "",
    "clientCode": "14D56",
    "remoteType": "",
    "description": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Job Summary:</span></span></strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\"> Maintain a professional image through appearance and communication representing 7 17 CU&rsquo;s core values of mutual respect, honesty, trust, integrity, empathy, partnership and team work. Responsible for greeting, welcoming, guiding and assisting Credit Union members and prospective members via video banking platform in a prompt, enthusiastic, professional, friendly and respectful manner while consistently conveying the willingness to help. From designated centralized work space, using video banking/live chat technology, will primarily assist members at other branches or remote locations, with loan, new account, account maintenance and other member needs as assigned. Will also take scheduled video banking appointments or unscheduled inquiries transitioning a member from their digital journey to a personal video experience. Responsible for delivering consistently exceptional member service as a single point of contact. Establishes and strengthens member relationships using prescribed needs assessment skills and methods to determine member needs and matching with appropriate 7 17 CU options and solutions by helping first and selling second. </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">All job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.&nbsp; </span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Primary Duties:</span></span></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Educate, demonstrate and guide members on the use support of the Video Banking while positively promoting the benefits of the technology and ensuring a positive member experience.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Maintains high accuracy and thoroughness while assuring privacy of member information in handling of all transactions and assigned duties. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Remains compliant with credit union policies and procedures.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Maintains a high level of courteousness and professionalism while greeting all members and prospective members with a smile while referring to members by name as appropriate.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Receives members at assigned centralized/remote work station(s) via video banking platform and determines the nature of the members&#39; business. </span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Shows empathy and compassion toward members when assisting with requests, complaints, research, problems and follow-up to resolve matters to the member&rsquo;s satisfaction.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Assists members with video check deposit. </span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Handles the following routine non-monetary transactions including but not limited to:</span></span></span></span>\r\n\t<ul style=\"list-style-type:disc;\">\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Debit card issuance and qualification.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Remote delivery services assistance including but not limited to application and initial set-up, demonstration, problem resolution and reporting service failures pertaining to existing remote delivery services to appropriate department experts.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Assists members with direct deposit initiation, changes and payroll transfers.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">ACH initiation, changes and cancelation for internal and external payments.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Lost/stolen debit/credit cards, debit/credit card fraud, and other forms of fraud assistance. </span></span></span></span></li>\r\n\t</ul>\r\n\t</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Order new checks.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Opens and closes the computer terminal and accountable for assigned drawer number and balances to the terminal close report on a daily basis.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Maintains overall knowledge of the resources and services of the Credit Union as front-line first contact with members.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Meets or exceeds product and services relationship building, referral and production goals that may include but are not limited to deposits, loans, payment protection, checking account options, Retirement and Investment services, electronic and remote delivery services, and other products/services at the acceptable level as determined by the Credit Union.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Demonstrates a thorough knowledge and proficiency of all retail (non-commercial) Credit Union deposit products and services, electronic/remote delivery services, payments, use of credit union core processing system, and video banking technology and other software required to perform the required functions within the expected time frame and method determined by the credit union.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Responsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, compliance, completion and submission of the following retail deposit product requests to open, change, change ownership, closing accounts, processing deceased memberships</span></span></span></span>\r\n\t<ol>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">New Membership Accounts</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">All Checking Accounts</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Club accounts </span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Certificates of Deposits (Regular and IRA)</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Money Markets</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Powers of Attorney</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Specialty Accounts (Custodial, Representative Payee, Guardianship)</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Health Savings Accounts</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">IRA (Traditional and Roth) </span></span></span></span></li>\r\n\t</ol>\r\n\t</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Responsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, submission, gathering of appropriate information needed for loan underwriting of the loan types listed below. Responsible for preparation of consumer loan closing documents, conducting loan closings, performing loan disbursals and all post-closing procedures and follow-up.&nbsp; Complete an accurate loan application using online sources for collateral evaluation and required information to be used as a basis for credit decisions. Maintains communication with members to discuss loan application status and/or underwriting conditions for pending; approved and denied loan applications; verification that all loan conditions are met and required documentation (e.g., income verification, title work, insurance verification, etc.) is received.&nbsp; Loan types may include but are not limited to: </span></span></span></span>\r\n\t<ol>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Visa Credit Cards (secured and unsecured).</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Unsecured Personal Loans.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Share Secured.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">All vehicle (auto, motorcycle, boat, RV, etc.) title secured loans for purpose of purchase, refinance, free &amp; clear title, etc.</span></span></span></span></li>\r\n\t\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Home Equity loans and lines of credit.</span></span></span></span></li>\r\n\t</ol>\r\n\t</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Responsible for addressing member inquiries, problems or concerns regarding all product and services mentioned in above duties and directing requests for information or assistance beyond expected level of expertise to the appropriate individual or department.</span></span></span></span></li>\r\n</ol>\r\n\r\n<p style=\"text-align:justify;\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Confidentiality Requirements:</span></span></strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\"> Must keep members&#39; transactions and other Credit Union business in strictest confidence.</span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
    "jobCategory": "",
    "salaryRange": "",
    "socialMedia": {
      "xLink": null,
      "emailLink": null,
      "facebookLink": null,
      "linkedInLink": null
    },
    "isQuickApply": false,
    "positionType": "",
    "countryPaidIn": "",
    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"VIDEO SERVICE REPRESENTATIVE\",\"identifier\":\"J14D5672005\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/6CB36AAEEAD080D6F5F51741756DE6F6/jobs/72005\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6CB36AAEEAD080D6F5F51741756DE6F6\",\"datePosted\":\"2026-04-27\",\"description\":\"Job DetailsJob Location: Warren, OH 44483Job Summary: Maintain a professional image through appearance and communication representing 7 17 CU&rsquo;s core values of mutual respect, honesty, trust, integrity, empathy, partnership and team work. Responsible for greeting, welcoming, guiding and assisting Credit Union members and prospective members via video banking platform in a prompt, enthusiastic, professional, friendly and respectful manner while consistently conveying the willingness to help. From designated centralized work space, using video banking/live chat technology, will primarily assist members at other branches or remote locations, with loan, new account, account maintenance and other member needs as assigned. Will also take scheduled video banking appointments or unscheduled inquiries transitioning a member from their digital journey to a personal video experience. Responsible for delivering consistently exceptional member service as a single point of contact. Establishes and strengthens member relationships using prescribed needs assessment skills and methods to determine member needs and matching with appropriate 7 17 CU options and solutions by helping first and selling second. \\r\\n\\r\\nAll job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.&nbsp; \\r\\n\\r\\nPrimary Duties:\\r\\n\\r\\n\\r\\n\\tEducate, demonstrate and guide members on the use support of the Video Banking while positively promoting the benefits of the technology and ensuring a positive member experience.\\r\\n\\tMaintains high accuracy and thoroughness while assuring privacy of member information in handling of all transactions and assigned duties. \\r\\n\\tRemains compliant with credit union policies and procedures.\\r\\n\\tMaintains a high level of courteousness and professionalism while greeting all members and prospective members with a smile while referring to members by name as appropriate.\\r\\n\\tReceives members at assigned centralized/remote work station(s) via video banking platform and determines the nature of the members&#39; business. \\r\\n\\tShows empathy and compassion toward members when assisting with requests, complaints, research, problems and follow-up to resolve matters to the member&rsquo;s satisfaction.\\r\\n\\tAssists members with video check deposit. \\r\\n\\tHandles the following routine non-monetary transactions including but not limited to:\\r\\n\\t\\r\\n\\t\\tDebit card issuance and qualification.\\r\\n\\t\\tRemote delivery services assistance including but not limited to application and initial set-up, demonstration, problem resolution and reporting service failures pertaining to existing remote delivery services to appropriate department experts.\\r\\n\\t\\tAssists members with direct deposit initiation, changes and payroll transfers.\\r\\n\\t\\tACH initiation, changes and cancelation for internal and external payments.\\r\\n\\t\\tLost/stolen debit/credit cards, debit/credit card fraud, and other forms of fraud assistance. \\r\\n\\t\\r\\n\\t\\r\\n\\tOrder new checks.\\r\\n\\tOpens and closes the computer terminal and accountable for assigned drawer number and balances to the terminal close report on a daily basis.\\r\\n\\tMaintains overall knowledge of the resources and services of the Credit Union as front-line first contact with members.\\r\\n\\tMeets or exceeds product and services relationship building, referral and production goals that may include but are not limited to deposits, loans, payment protection, checking account options, Retirement and Investment services, electronic and remote delivery services, and other products/services at the acceptable level as determined by the Credit Union.\\r\\n\\tDemonstrates a thorough knowledge and proficiency of all retail (non-commercial) Credit Union deposit products and services, electronic/remote delivery services, payments, use of credit union core processing system, and video banking technology and other software required to perform the required functions within the expected time frame and method determined by the credit union.\\r\\n\\tResponsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, compliance, completion and submission of the following retail deposit product requests to open, change, change ownership, closing accounts, processing deceased memberships\\r\\n\\t\\r\\n\\t\\tNew Membership Accounts\\r\\n\\t\\tAll Checking Accounts\\r\\n\\t\\tClub accounts \\r\\n\\t\\tCertificates of Deposits (Regular and IRA)\\r\\n\\t\\tMoney Markets\\r\\n\\t\\tPowers of Attorney\\r\\n\\t\\tSpecialty Accounts (Custodial, Representative Payee, Guardianship)\\r\\n\\t\\tHealth Savings Accounts\\r\\n\\t\\tIRA (Traditional and Roth) \\r\\n\\t\\r\\n\\t\\r\\n\\tResponsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, submission, gathering of appropriate information needed for loan underwriting of the loan types listed below. Responsible for preparation of consumer loan closing documents, conducting loan closings, performing loan disbursals and all post-closing procedures and follow-up.&nbsp; Complete an accurate loan application using online sources for collateral evaluation and required information to be used as a basis for credit decisions. Maintains communication with members to discuss loan application status and/or underwriting conditions for pending; approved and denied loan applications; verification that all loan conditions are met and required documentation (e.g., income verification, title work, insurance verification, etc.) is received.&nbsp; Loan types may include but are not limited to: \\r\\n\\t\\r\\n\\t\\tVisa Credit Cards (secured and unsecured).\\r\\n\\t\\tUnsecured Personal Loans.\\r\\n\\t\\tShare Secured.\\r\\n\\t\\tAll vehicle (auto, motorcycle, boat, RV, etc.) title secured loans for purpose of purchase, refinance, free &amp; clear title, etc.\\r\\n\\t\\tHome Equity loans and lines of credit.\\r\\n\\t\\r\\n\\t\\r\\n\\tResponsible for addressing member inquiries, problems or concerns regarding all product and services mentioned in above duties and directing requests for information or assistance beyond expected level of expertise to the appropriate individual or department.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nConfidentiality Requirements: Must keep members&#39; transactions and other Credit Union business in strictest confidence.\\r\\n\\r\\n&nbsp;\\r\\nQualificationsPrerequisite Education: \\r\\n\\r\\nHigh school diploma or equivalent \\r\\n\\r\\n&nbsp;&nbsp;Prerequisite Experience: \\r\\n\\r\\n\\r\\n\\tA minimum of 9 months as a 7 17 Teleservices Loan Specialist, a Consumer Loan Processor, or Personal Service Representative 1, or similar experience at another financial institution (CU or bank), or has been a Video Service Representative within the most recent 18 months.\\r\\n\\r\\n\\r\\nRequired knowledge, skills and abilities once in the job:\\r\\n\\r\\n\\r\\n\\t&nbsp;Customer service attitude and skills to include:\\r\\n\\tTeam player, commitment, patience, empathy, enthusiasm, compassion, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness and willingness to help.&nbsp;&nbsp; \\r\\n\\t&nbsp;Professionalism to include: \\r\\n\\tConfidence, good judgment, appropriate demeanor and professional appearance; ability to interact with employees and members in a manner that is consistent and demonstrates the 7 17 CU brand promise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\tSkills to include:\\r\\n\\tProblem solving, decision making, time management, interpersonal communications, organization, and good mathematical skills.\\r\\n\\tMaintain ongoing comprehensive knowledge of the products, services, policies and procedures needed to perform the primary duties of the job. \\r\\n\\tUnderstand the effects of member requests as they relate to individual&nbsp;accounts and cope with unusual situations.\\r\\n\\tMaintain a working knowledge of computers and various software programs;&nbsp;able to navigate multiple PC screens.&nbsp; \\r\\n\\tDemonstrate ability to meet deadlines, work accurately and productively and multi-task in a high volume member service environment.\\r\\n\\tMust be able to learn and become proficient with Video Banking platform and processes including but not limited to video, audio, live chat, co-browsing, screen-sharing, document exchange and signing, etc.&nbsp; \\r\\n\\r\\n\\r\\nCertifications, licenses required once in the job: State and Federal registration to comply with the SAFE Act, Notary Public, and NMLS.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWorking Conditions:&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"responsibilities\":\"Job Summary: Maintain a professional image through appearance and communication representing 7 17 CU&rsquo;s core values of mutual respect, honesty, trust, integrity, empathy, partnership and team work. Responsible for greeting, welcoming, guiding and assisting Credit Union members and prospective members via video banking platform in a prompt, enthusiastic, professional, friendly and respectful manner while consistently conveying the willingness to help. From designated centralized work space, using video banking/live chat technology, will primarily assist members at other branches or remote locations, with loan, new account, account maintenance and other member needs as assigned. Will also take scheduled video banking appointments or unscheduled inquiries transitioning a member from their digital journey to a personal video experience. Responsible for delivering consistently exceptional member service as a single point of contact. Establishes and strengthens member relationships using prescribed needs assessment skills and methods to determine member needs and matching with appropriate 7 17 CU options and solutions by helping first and selling second. \\r\\n\\r\\nAll job positions at 7 17 Credit Union may be assigned further duties with or without notice, verbally or in writing.&nbsp; Essential duties and responsibilities include the following.&nbsp; \\r\\n\\r\\nPrimary Duties:\\r\\n\\r\\n\\r\\n\\tEducate, demonstrate and guide members on the use support of the Video Banking while positively promoting the benefits of the technology and ensuring a positive member experience.\\r\\n\\tMaintains high accuracy and thoroughness while assuring privacy of member information in handling of all transactions and assigned duties. \\r\\n\\tRemains compliant with credit union policies and procedures.\\r\\n\\tMaintains a high level of courteousness and professionalism while greeting all members and prospective members with a smile while referring to members by name as appropriate.\\r\\n\\tReceives members at assigned centralized/remote work station(s) via video banking platform and determines the nature of the members&#39; business. \\r\\n\\tShows empathy and compassion toward members when assisting with requests, complaints, research, problems and follow-up to resolve matters to the member&rsquo;s satisfaction.\\r\\n\\tAssists members with video check deposit. \\r\\n\\tHandles the following routine non-monetary transactions including but not limited to:\\r\\n\\t\\r\\n\\t\\tDebit card issuance and qualification.\\r\\n\\t\\tRemote delivery services assistance including but not limited to application and initial set-up, demonstration, problem resolution and reporting service failures pertaining to existing remote delivery services to appropriate department experts.\\r\\n\\t\\tAssists members with direct deposit initiation, changes and payroll transfers.\\r\\n\\t\\tACH initiation, changes and cancelation for internal and external payments.\\r\\n\\t\\tLost/stolen debit/credit cards, debit/credit card fraud, and other forms of fraud assistance. \\r\\n\\t\\r\\n\\t\\r\\n\\tOrder new checks.\\r\\n\\tOpens and closes the computer terminal and accountable for assigned drawer number and balances to the terminal close report on a daily basis.\\r\\n\\tMaintains overall knowledge of the resources and services of the Credit Union as front-line first contact with members.\\r\\n\\tMeets or exceeds product and services relationship building, referral and production goals that may include but are not limited to deposits, loans, payment protection, checking account options, Retirement and Investment services, electronic and remote delivery services, and other products/services at the acceptable level as determined by the Credit Union.\\r\\n\\tDemonstrates a thorough knowledge and proficiency of all retail (non-commercial) Credit Union deposit products and services, electronic/remote delivery services, payments, use of credit union core processing system, and video banking technology and other software required to perform the required functions within the expected time frame and method determined by the credit union.\\r\\n\\tResponsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, compliance, completion and submission of the following retail deposit product requests to open, change, change ownership, closing accounts, processing deceased memberships\\r\\n\\t\\r\\n\\t\\tNew Membership Accounts\\r\\n\\t\\tAll Checking Accounts\\r\\n\\t\\tClub accounts \\r\\n\\t\\tCertificates of Deposits (Regular and IRA)\\r\\n\\t\\tMoney Markets\\r\\n\\t\\tPowers of Attorney\\r\\n\\t\\tSpecialty Accounts (Custodial, Representative Payee, Guardianship)\\r\\n\\t\\tHealth Savings Accounts\\r\\n\\t\\tIRA (Traditional and Roth) \\r\\n\\t\\r\\n\\t\\r\\n\\tResponsible for product knowledge and all operational functions associated with the evaluation, qualification, processing, submission, gathering of appropriate information needed for loan underwriting of the loan types listed below. Responsible for preparation of consumer loan closing documents, conducting loan closings, performing loan disbursals and all post-closing procedures and follow-up.&nbsp; Complete an accurate loan application using online sources for collateral evaluation and required information to be used as a basis for credit decisions. Maintains communication with members to discuss loan application status and/or underwriting conditions for pending; approved and denied loan applications; verification that all loan conditions are met and required documentation (e.g., income verification, title work, insurance verification, etc.) is received.&nbsp; Loan types may include but are not limited to: \\r\\n\\t\\r\\n\\t\\tVisa Credit Cards (secured and unsecured).\\r\\n\\t\\tUnsecured Personal Loans.\\r\\n\\t\\tShare Secured.\\r\\n\\t\\tAll vehicle (auto, motorcycle, boat, RV, etc.) title secured loans for purpose of purchase, refinance, free &amp; clear title, etc.\\r\\n\\t\\tHome Equity loans and lines of credit.\\r\\n\\t\\r\\n\\t\\r\\n\\tResponsible for addressing member inquiries, problems or concerns regarding all product and services mentioned in above duties and directing requests for information or assistance beyond expected level of expertise to the appropriate individual or department.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nConfidentiality Requirements: Must keep members&#39; transactions and other Credit Union business in strictest confidence.\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"7 17 Credit Union \",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=6CB36AAEEAD080D6F5F51741756DE6F6\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3181 Larchmont Ave NE\",\"addressLocality\":\"Warren\",\"addressRegion\":\"OH\",\"postalCode\":44483,\"addressCountry\":\"USA\"}},\"qualifications\":\"Prerequisite Education: \\r\\n\\r\\nHigh school diploma or equivalent \\r\\n\\r\\n&nbsp;&nbsp;Prerequisite Experience: \\r\\n\\r\\n\\r\\n\\tA minimum of 9 months as a 7 17 Teleservices Loan Specialist, a Consumer Loan Processor, or Personal Service Representative 1, or similar experience at another financial institution (CU or bank), or has been a Video Service Representative within the most recent 18 months.\\r\\n\\r\\n\\r\\nRequired knowledge, skills and abilities once in the job:\\r\\n\\r\\n\\r\\n\\t&nbsp;Customer service attitude and skills to include:\\r\\n\\tTeam player, commitment, patience, empathy, enthusiasm, compassion, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness and willingness to help.&nbsp;&nbsp; \\r\\n\\t&nbsp;Professionalism to include: \\r\\n\\tConfidence, good judgment, appropriate demeanor and professional appearance; ability to interact with employees and members in a manner that is consistent and demonstrates the 7 17 CU brand promise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\tSkills to include:\\r\\n\\tProblem solving, decision making, time management, interpersonal communications, organization, and good mathematical skills.\\r\\n\\tMaintain ongoing comprehensive knowledge of the products, services, policies and procedures needed to perform the primary duties of the job. \\r\\n\\tUnderstand the effects of member requests as they relate to individual&nbsp;accounts and cope with unusual situations.\\r\\n\\tMaintain a working knowledge of computers and various software programs;&nbsp;able to navigate multiple PC screens.&nbsp; \\r\\n\\tDemonstrate ability to meet deadlines, work accurately and productively and multi-task in a high volume member service environment.\\r\\n\\tMust be able to learn and become proficient with Video Banking platform and processes including but not limited to video, audio, live chat, co-browsing, screen-sharing, document exchange and signing, etc.&nbsp; \\r\\n\\r\\n\\r\\nCertifications, licenses required once in the job: State and Federal registration to comply with the SAFE Act, Notary Public, and NMLS.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWorking Conditions:&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Prerequisite Education: \\r\\n\\r\\nHigh school diploma or equivalent \\r\\n\\r\\n&nbsp;&nbsp;Prerequisite Experience: \\r\\n\\r\\n\\r\\n\\tA minimum of 9 months as a 7 17 Teleservices Loan Specialist, a Consumer Loan Processor, or Personal Service Representative 1, or similar experience at another financial institution (CU or bank), or has been a Video Service Representative within the most recent 18 months.\\r\\n\\r\\n\\r\\nRequired knowledge, skills and abilities once in the job:\\r\\n\\r\\n\\r\\n\\t&nbsp;Customer service attitude and skills to include:\\r\\n\\tTeam player, commitment, patience, empathy, enthusiasm, compassion, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness and willingness to help.&nbsp;&nbsp; \\r\\n\\t&nbsp;Professionalism to include: \\r\\n\\tConfidence, good judgment, appropriate demeanor and professional appearance; ability to interact with employees and members in a manner that is consistent and demonstrates the 7 17 CU brand promise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; \\r\\n\\tSkills to include:\\r\\n\\tProblem solving, decision making, time management, interpersonal communications, organization, and good mathematical skills.\\r\\n\\tMaintain ongoing comprehensive knowledge of the products, services, policies and procedures needed to perform the primary duties of the job. \\r\\n\\tUnderstand the effects of member requests as they relate to individual&nbsp;accounts and cope with unusual situations.\\r\\n\\tMaintain a working knowledge of computers and various software programs;&nbsp;able to navigate multiple PC screens.&nbsp; \\r\\n\\tDemonstrate ability to meet deadlines, work accurately and productively and multi-task in a high volume member service environment.\\r\\n\\tMust be able to learn and become proficient with Video Banking platform and processes including but not limited to video, audio, live chat, co-browsing, screen-sharing, document exchange and signing, etc.&nbsp; \\r\\n\\r\\n\\r\\nCertifications, licenses required once in the job: State and Federal registration to comply with the SAFE Act, Notary Public, and NMLS.\\r\\n\\r\\nPhysical, Mental or Visual Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\nWorking Conditions:&nbsp; The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; \\r\\n\\r\\n&nbsp;\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-06-30\"}",
    "applyAvailable": true,
    "educationLevel": "",
    "qualifications": "<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Prerequisite Education: </span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">High school diploma or equivalent </span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">&nbsp;&nbsp;</span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Prerequisite Experience: </span></span></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">A minimum of 9 months as a 7 17 Teleservices Loan Specialist, a Consumer Loan Processor, or Personal Service Representative 1, or similar experience at another financial institution (CU or bank), or has been a Video Service Representative within the most recent 18 months.</span></span></span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Required knowledge, skills and abilities once in the job:</span></span></strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">&nbsp;Customer service attitude and skills to include:</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Team player, commitment, patience, empathy, enthusiasm, compassion, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness and willingness to help.&nbsp;&nbsp; </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">&nbsp;Professionalism to include: </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Confidence, good judgment, appropriate demeanor and professional appearance; ability to interact with employees and members in a manner that is consistent and demonstrates the 7 17 CU brand promise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Skills to include:</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Problem solving, decision making, time management, interpersonal communications, organization, and good mathematical skills.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Maintain ongoing comprehensive knowledge of the products, services, policies </span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">and procedures needed to perform the primary duties of the job. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Understand the effects of member requests as they relate to individual&nbsp;</span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">accounts and cope with unusual situations.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Maintain a working knowledge of computers and various software programs;</span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">&nbsp;able to navigate multiple PC screens.&nbsp; </span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Demonstrate ability to meet deadlines, work accurately and productively </span></span></span></span><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">and multi-task in a high volume member service environment.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Must be able to learn and become proficient with Video Banking platform and processes including but not limited to video, audio, live chat, co-browsing, screen-sharing, document exchange and signing, etc.&nbsp; </span></span></span></span></li>\r\n</ol>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Certifications, licenses required once in the job:</span></span></strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\"> State and Federal registration to comply with the SAFE Act, Notary Public, and NMLS.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Physical, Mental or Visual Demands:&nbsp; </span></span></strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span style=\"font-family:Courier;\"><strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">Working Conditions:&nbsp; </span></span></strong><span style=\"font-size:10pt;\"><span style=\"font-family:Verdana, sans-serif;\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; </span></span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n",
    "descriptionTitle": "Description",
    "travelPercentage": "",
    "jobYoutubeVideoId": "",
    "legalRevisionDate": {
      "date": "2024-08-12T14:52:41.000Z",
      "timezone": "America/Chicago",
      "timezone_type": 3
    },
    "secondaryLocations": [],
    "primaryPhoneCountry": "US",
    "primaryPhoneEnabled": true,
    "qualificationsTitle": "Qualifications",
    "primaryPhoneRequired": true,
    "primaryPhoneNumberDoesNotExist": false
  },
  "preview": {
    "jobId": 72005,
    "isHotJob": false,
    "jobTitle": "VIDEO SERVICE REPRESENTATIVE",
    "postedOn": "",
    "locations": "Warren, OH 44483",
    "remoteType": "",
    "description": "Job Summary: Maintain a professional image through appearance and communication representing 7 17 CU’s core values of mutual respect, honesty, trust, ...",
    "positionType": ""
  },
  "detail_meta": {
    "url": "https://portal-applicant-tracking.us-cent.paycomonline.net/api/ats/job-postings/72005",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 57213
  },
  "detail_errors": []
}