Guest Service Leader PT

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{
  "language": "en",
  "location": {
    "raw": "Hickory, NC, US",
    "city": "Hickory",
    "region": "NC",
    "country": "United States",
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      "city": "Hickory",
      "region": "NC",
      "country": "United States",
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    "countries": [
      "United States"
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  "json_ld": {
    "url": "https://careers-wleeflowers.icims.com/jobs/137588/guest-service-leader-pt/job",
    "@type": "JobPosting",
    "title": "Guest Service Leader PT",
    "@context": "http://schema.org",
    "datePosted": "2026-06-16T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.</p>\n<h2>Responsibilities</h2>\n<p>1. Maintenance of Guest Service Standards</p>\n<p>a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times.</p>\n<p>b. Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity.</p>\n<p>c. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.</p>\n<p>d. Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list.</p>\n<p>e. Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally.</p>\n<p>f. Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.</p>\n<p>g. Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity.</p>\n<p>h. Ensures all unused check lanes are blocked off when not is use.</p>\n<p>i. Monitors and enforces all other front end policies related to Asset Protection and Shrink Control.</p>\n<p>2. Training and Development of Front End Hosts</p>\n<p>a. Provides training and direction to hosts not meeting the front end standards.</p>\n<p>b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.</p>\n<p>c. Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level.</p>\n<p>3. Process guest orders (including performing as a cashier or guest service clerk).</p>\n<p>4. Perform all other duties as assigned by management.</p>\n<h2>Qualifications</h2>\n<p>1. Friendly, outgoing personality.</p>\n<p>2. Ability to work well with others.</p>\n<p>3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.</p>\n<p>4. Ability to read and understand information and direction.</p>\n<p>5. Knowledge of front end operations.</p>\n<p>6. Ability to supervise people including training and development.</p>\n<p>7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.</p>\n<p>8. Effective communication and guest service skills.</p>\n<p>9. Ability to stand for extended periods of time.</p>\n<p>10. Demonstrate successful use of math skills.</p>\n<p>11. Ability to work well with computers.</p>\n<p>#LI-KG1</p>",
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    "jobLocation": [
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        "@type": "Place",
        "address": {
          "@type": "PostalAddress",
          "postalCode": "28601",
          "addressRegion": "NC",
          "streetAddress": "3010 North Center Street",
          "addressCountry": "US",
          "addressLocality": "Hickory",
          "postOfficeBoxNumber": "UNAVAILABLE"
        }
      }
    ],
    "validThrough": "2027-06-16T04:00:00.000Z",
    "employmentType": "PART_TIME",
    "hiringOrganization": {
      "name": "UNAVAILABLE",
      "@type": "Organization",
      "sameAs": "http://www.lowesfoods.com"
    },
    "occupationalCategory": "Retail Stores"
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