Engineer, IT Auto & Monitoring - IT Infrastructure - Full Time (Remote)

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    "ExternalDescriptionStr": "<p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>Summary:</strong></span></i></span></p><p><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">The Engineer, IT Automation and Monitoring is responsible for the design, implementation, support and maintenance of automation and monitoring solutions critical to healthcare operations including patient care, clinical applications, and administrative functions for The Guthrie Clinic (TGC). This role focuses on automating repetitive IT tasks, optimizing system performance, and proactively monitoring infrastructure to ensure high availability in a mission-critical healthcare environment.&nbsp;</span></i></span><i><span style=\"font-size:11.0pt;\">The</span></i><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\"> Engineer collaborates with IT teams, vendors, and hospital stakeholders to ensure operational resilience for TGC. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth.</span></i></span></p><p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>Experience:</strong></span></i></span></p><ol><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Preferred three to five (3 to 5) years of experience in implementing and managing automation and monitoring solutions in an enterprise environment; healthcare experience preferred.</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization</span></i></span><span style=\"color:black;font-family:&quot;sans-serif&quot;,serif;\">.</span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Expertise in automation tools (e.g., Ansible, Terraform, Jenkins, PowerShell, Python).</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Proficiency in monitoring platforms (e.g., SolarWinds, Prometheus, Splunk).</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Knowledge of cloud environments (e.g., Azure, AWS) and containerized systems (e.g., Docker, Kubernetes).</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Strong understanding of Windows server environments.&nbsp;</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Experience with ITSM functionalities such as change control, CMDB and ticketing systems.</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.&nbsp;</span></i></span></li><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.</span></i></span></li></ol><p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>Education:</strong></span></i></span></p><ol><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.</span></i></span></li></ol><p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>Licenses/Certifications:</strong></span></i></span></p><ol><li><span style=\"color:black;\"><i><span style=\"font-size:11.0pt;\">Preferred certifications include Microsoft Certified: Azure Developer Associate.&nbsp;</span></i></span></li></ol><p>Essential Functions:</p><ul><li><span style=\"color:black;\">Design, develop, and implement automation scripts and workflows (e.g., using Python, PowerShell, Ansible) to streamline IT operations, including provisioning, patching, and configuration management.</span></li><li><span style=\"color:black;\">Deploy and manage enterprise monitoring tools (e.g., SolarWinds, Nagios, Prometheus, Splunk) to proactively track the health, performance, and security of IT infrastructure, including servers, networks, databases, and applications.</span></li><li><span style=\"color:black;\">Analyze monitoring data to identify performance bottlenecks, predict potential issues, and implement automated remediation processes to ensure system reliability.</span></li><li><span style=\"color:black;\">Integrate automation and monitoring tools with healthcare systems and IT service management platforms (e.g., ServiceNow) to enhance operational efficiency.</span></li><li><span style=\"color:black;\">Configure automated alerts and escalation workflows to support rapid incident detection and response, minimizing downtime for critical healthcare systems.</span></li><li><span style=\"color:black;\">Work with IT teams, clinical staff, and vendors to gather requirements, troubleshoot issues, and implement automation and monitoring solutions tailored to TGC needs.</span></li><li><span style=\"color:black;\">Create technical documentation for automation scripts and monitoring configurations and provide training to IT staff on tool usage and best practices.</span></li><li><span style=\"color:black;\">Develop dashboards and reports to provide insights into system performance, automation outcomes, and compliance metrics for IT leadership.</span></li><li><span style=\"color:black;\">Collaborate with automation and monitoring tool vendors to ensure platform functionality, upgrades, and adherence to service level agreements (SLAs).</span></li><li><span style=\"color:black;\">Stay current on automation and monitoring trends (e.g., AIOps, Infrastructure as Code, cloud-native monitoring) and evaluate their potential to improve TGC operations.</span></li><li><span style=\"color:black;\">Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.</span></li><li><span style=\"color:black;\">Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.</span></li><li><span style=\"color:black;\">Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.&nbsp;</span></li><li><span style=\"color:black;\">Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.</span></li><li><span style=\"color:black;\">Performs related duties as assigned and unrelated duties as requested.</span></li></ul><p>&nbsp;</p><p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>Other Duties: Other duties as assigned</strong></span></i></span></p><p><span style=\"color:navy;\"><i><span style=\"font-size:11.0pt;\"><strong>#LI-RS1</strong></span></i></span></p>",
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