Business Support Representative II

{
  "content_hash": "21371705d75cc385a61d80e1ff28e9b5682e8dfe553b187994bae521d7423b7c",
  "source_hash": "4e08cf7b4e24c9aa4f506a08bbfd5cf803d244b4e502bd90e985e689de3e0a96",
  "last_changed_at": "2026-05-31T17:46:02.444Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Pinnacle Support Center, Gretna, Nebraska",
    "city": "Gretna",
    "region": "NE",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 0,
  "salary_min": 0,
  "inferred_at": "2026-06-06T11:08:28.259Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Pinnacle Support Center, Gretna, Nebraska",
      "city": "Gretna",
      "region": "NE",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}

{}

{
  "id": "507553",
  "job": {
    "id": "514369",
    "division": null,
    "department": {
      "id": "42365",
      "name": "22S5- Customer Support Center"
    },
    "requisition_id": "PIN-2359",
    "structure_custom_group_one": null
  },
  "url": "https://pinnbank.pinpointhq.com/en/postings/1fa7045c-654d-4c15-ac5f-5b77649549da",
  "path": "/en/postings/1fa7045c-654d-4c15-ac5f-5b77649549da",
  "title": "Business Support Representative II",
  "benefits": "",
  "location": {
    "id": "35670",
    "city": "Gretna",
    "name": "Pinnacle Support Center",
    "province": "Nebraska",
    "postal_code": "68028"
  },
  "deadline_at": null,
  "description": "<div><!--block--><strong>GENERAL SUMMARY:</strong></div><div><!--block-->At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.</div><div><!--block-->&nbsp;</div><div><!--block--><strong>JOB RESPONSIBILITIES AND DUTIES:</strong></div><ol><li><!--block-->Sets up new customers in compliance with established policies and procedures.&nbsp;</li><li><!--block-->Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.</li><li><!--block-->Provides support of questions and situations to customers.</li><li><!--block-->Assists Business Support Supervisor with related projects as requested.</li><li><!--block-->Regular and reliable attendance.</li><li><!--block-->Performs other duties as assigned.</li></ol><div><!--block--><strong>KNOWLEDGE, SKILLS, AND ABILITIES:</strong></div><ul><li><!--block-->Knowledge of Fiserv internet banking software and general banking operations.</li><li><!--block-->Ability to communicate effectively with management, customers and co-workers.</li><li><!--block-->Ability to pay close attention to detail and work with a high degree of accuracy.</li><li><!--block-->Ability to meet deadlines and work independently.</li><li><!--block-->Ability to assist others within the department.</li><li><!--block-->Skills in problem solving.</li><li><!--block-->Ability to make sound decisions using information at hand.</li></ul><div><!--block--><strong>EDUCATION AND EXPERIENCE:</strong></div><ul><li><!--block-->High school graduate or equivalent.</li></ul><div><!--block--><strong>PHYSICAL REQUIREMENTS:<br></strong><br></div><div><!--block--><strong>Seeing: 75-100%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></div><div><!--block-->Must be able to read computer screens and reports</div><div><!--block-->&nbsp;</div><div><!--block--><strong>Hearing: 75-100%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></div><div><!--block-->Must be able to communicate with customers&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div><div><!--block-->&nbsp;</div><div><!--block--><strong>Standing/Walking: 50-74%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></div><div><!--block-->&nbsp;</div><div><!--block--><strong>Climbing/Stooping/Kneeling: 25-49%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></div><div><!--block--><strong>&nbsp;</strong></div><div><!--block--><strong>Lifting/Pulling/Pushing: &nbsp; 25-49%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></div><div><!--block--><strong>&nbsp;</strong></div><div><!--block--><strong>Fingering/Grasping/Feeling: 75-100%&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong></div><div><!--block-->Must be able to operate a computer</div><div><!--block-->&nbsp;</div><div><!--block-->&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div><div><!--block--><strong>PHYSICAL DIMENSIONS:</strong></div><div><!--block-->Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects.&nbsp; Job involves sitting, walking and standing.&nbsp;</div><div><!--block-->&nbsp;</div><div><!--block-->NOTE: &nbsp; The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.&nbsp; They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</div>",
  "compensation": "Depends on Experience",
  "reporting_to": "",
  "workplace_type": "onsite",
  "benefits_header": "",
  "employment_type": "full_time",
  "workplace_type_text": "Onsite",
  "compensation_maximum": null,
  "compensation_minimum": null,
  "compensation_visible": true,
  "employment_type_text": "Full Time",
  "key_responsibilities": "Monday - Friday 9 am-6 pm",
  "compensation_currency": null,
  "compensation_frequency": null,
  "skills_knowledge_expertise": "",
  "key_responsibilities_header": "More Details",
  "skills_knowledge_expertise_header": ""
}