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Customer Experience Agent

263cbf9c Eec3 4f43 A005 51e8815d8a23 19000101 000001 · St. Joseph, MI, US, St. Joseph, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company263cbf9c Eec3 4f43 A005 51e8815d8a23 19000101 000001
TitleCustomer Experience Agent
Normalized title-
Department / team-
LocationSt. Joseph, MI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-17 / 2026-06-18
Changed / last seen2026-06-21 / 2026-06-21

Related slices

PageWhat it containsOpen
Company jobsActive postings from 263cbf9c Eec3 4f43 A005 51e8815d8a23 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in St. Joseph.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company263cbf9c Eec3 4f43 A005 51e8815d8a23 19000101 000001
Source0d9e1540-b920-4fb4-b58a-c044128828cc
ATS providerADP Workforce Now Recruiting

Description

Customer Experience Agent For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust. Schedule: Full Time: 8:00am – 5:00pm, Monday – Friday Position Summary: The Customer Experience Agent will process orders in Oracle system for domestic customers received via email and phone. Provide customer service in assisting customers with order status, inventory availability, pricing, quality issues. This position is in an office environment with other personnel that handle both domestic and international orders/shipments. Position Responsibilities: Have contact with domestic customers concerning the following but not limited to: orders, quotations for consumables and spare parts, availability, return material authorization, expedite orders, questions concerning part number and/or quality problems, discrepancies on orders Complete forms, reports, and Oracle screens according to procedures in department manuals (as assigned) Enter orders received via fax, mail, email, and/or received via customer website Complete “Contact Information” form as needed and email to Sales Coordinator Process and distribute order acknowledgements and invoices as assigned Complete credit memo requests Process lab service billings in Oracle Assist outside sales personnel as needed Other duties as assigned Position Requirements: Computer skills (email, internet, order management system, Excel, Word, and Oracle) Administrative duties, such as typing and scanning skills Good reading comprehension Communications skills, including written & verbal Ability to work independently with little supervision Education/Certifications: High School Diploma or equivalent EOE M/F/VET/Disability

Full job record

Job ID27dd0dff8be8618f2660b345f10bd69fe8311c5f
Org ID5054f269-4cf0-454b-b2a8-a5604e5fdae7
Source ID0d9e1540-b920-4fb4-b58a-c044128828cc
Board ID0d9e1540-b920-4fb4-b58a-c044128828cc
Provideradp_workforcenow
Provider Job Key560788
TitleCustomer Experience Agent
Normalized Title—
Statusactive
Activeyes
Location TextSt. Joseph, MI, US, St. Joseph, MI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
CitySt. Joseph
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=263cbf9c-eec3-4f43-a005-51e8815d8a23&ccId=19000101_000001&lang=en_US&type=JS&jobId=560788&jwId=9201018066145_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=263cbf9c-eec3-4f43-a005-51e8815d8a23&ccId=19000101_000001&lang=en_US&type=JS&jobId=560788&jwId=9201018066145_1
First Seen At2026-06-18 13:16:42Z
Last Seen At2026-06-21 13:55:16Z
Last Checked At2026-06-21 13:55:16Z
Last Changed At2026-06-21 13:55:16Z
Inactive At—
Source Posted At2026-06-17 14:04:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=263cbf9c-eec3-4f43-a005-51e8815d8a23|19000101_000001/date=2026-06-21/2026-06-21T13-55-15-489Z-ec0561a122f16be5316580fc7dd50d01f9d877d46524c1db838f0f1be2d18049.json
Event Fields
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  "last_changed_at": "2026-06-21T13:55:16.572Z",
  "active_status": "active"
}
Parsed Structured
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    "confidence": 0.95
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T13:55:16.530Z",
  "launch_scope": {
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    "included": true,
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      "city": "St. Joseph",
      "region": "MI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\" style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong><span style='font-size:21px;line-height:107%;font-family:\"Times New Roman\",serif;'>Customer Experience Agent&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>For over 80 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Schedule:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Full Time: 8:00am &ndash; 5:00pm, Monday &ndash; Friday</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Position Summary:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>The Customer Experience Agent will process orders in Oracle system for domestic customers received via email and phone. &nbsp; Provide customer service in assisting customers with order status, inventory availability, pricing, quality issues. This position is in an office environment with other personnel that handle both domestic and international orders/shipments. &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Position Responsibilities:&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Have contact with domestic customers concerning the following but not limited to: orders, quotations for consumables and spare parts, availability, return material authorization, expedite orders, questions concerning part number and/or quality problems, discrepancies on orders</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Complete forms, reports, and Oracle screens according to procedures in department manuals (as assigned)</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Enter orders received via fax, mail, email, and/or received via customer website</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Complete &ldquo;Contact Information&rdquo; form as needed and email to Sales Coordinator</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Process and distribute order acknowledgements and invoices as assigned</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Complete credit memo requests</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Process lab service billings in Oracle</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Assist outside sales personnel as needed</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Other duties as assigned</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Position Requirements:&nbsp;</span></strong></p><ul style=\"list-style-type: disc;margin-left:0in;\"><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Computer skills (email, internet, order management system, Excel, Word, and Oracle)&nbsp;</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Administrative duties, such as typing and scanning skills</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Good reading comprehension</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Communications skills, including written &amp; verbal</span></li><li><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ability to work independently with little supervision</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;line-height:107%;font-family:\"Times New Roman\",serif;color:black;background:white;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:black;background:white;'>Education/Certifications:&nbsp;</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;color:#414141;background:white;'><span style='font-size:16px;font-family:\"Times New Roman\",serif;'>High School Diploma or equivalent &nbsp;</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:\"Calibri\",sans-serif;background:white;'><strong><span style='font-size:16px;font-family:\"Times New Roman\",serif;color:#414141;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;line-height:107%;font-family:\"Times New Roman\",serif;'>EOE M/F/VET/Disability</span></strong></p><p><br></p></div>\n",
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