Warehouse Services Coordinator Lead

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    "ShortDescriptionStr": "Acts as lead for Warehouse Service Coordinators; processes inventory movement through the warehouse utilizing ERP system(s).   Supervises and performs the physical or administrative tasks involved in the shipping, receiving, order fulfillment, storing and distributing of materials, parts, supplies and equipment.  Provides internal and external customer service and support through a ticketing system, email, phone calls etc.  ",
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    "ExternalDescriptionStr": "<p class=\"MsoNormal\" style=\"margin: 7.2pt 0cm;\"><span><strong>Primary Roles &amp; Responsibilities</strong></span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides work direction and training for Warehouse Coordinators including receiving process, use of the multiple ERP systems, product knowledge and quality standards.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Escalation point of contact for all warehouse services activities.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve complex customer, inventory, ERP issues</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor and submit RTP’s for warehouse materials</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and Manage pick plans for accurate and timely order completion.&nbsp; &nbsp;Responsible to evaluate inventory variances including verifying bin locations and communicating corrective action plans with supervisor.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Schedule all pick-ups for outbound freight. Ensure each order is processed, packed, and shipped to the proper shipping location based on the sales order by the end of each day.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide freight quotes to sales, purchasing, production and management to assist in sales order processing. Complete other orders requesting freight quotes from outside vendors.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Pick product from the warehouse based on a pick plan for sales orders.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receive and verify all incoming inventory to \"FG\" stock in a timely manner to minimize receiving or transfer errors.&nbsp; Move physical inventory to the proper put-away bin locations on a daily basis utilizing hand held scanner device</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quality scan all products based on sales order into the warranty database for accurate fulfillment of the sales order as well as timely completion of each order.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare shipments by packing cartons or pallets for shipment and process through the UPS or FedEx shipping systems.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform cycle counts on a daily, weekly basis to ensure inventory level accuracy and physical inventory yearly.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interacts with customer contacts, business partners, and internal staff to resolve Sales Order issues to meet shipment dates.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respond to all material requests including: MAC, Install, Service, and Technician.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Process all related reports including Fixed Bin Replenishment, MAC/Service Errors, Open PO, Reservation Errors and others as needed and directed.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Updated all work performed in our service ticketing system.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide excellent customer service to our internal and external customers.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Verify physical inventory for purchase orders or RMAs (returns) and communicate discrepancies to customer service or purchasing agent.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; May also conduct product, ERP, and safety training for our operations team members.&nbsp; Oversee facility maintenance, coordinating with third party maintenance providers and working with our landlord. Ensure proper maintenance of our EPA certificate, waste generating license and green recycling program.</span></p><p class=\"MsoNormal\" style=\"margin: 7.2pt 0cm;\"><br><span><strong>Knowledge, Skills, Abilities</strong></span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. &nbsp;Takes personal ownership in organization’s success.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer.&nbsp;</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong computer skills and related applications (Excel, Peoplesoft, SL Dynamics, SAP, UPS and FedEx freight application experience a plus)</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent interpersonal and communication skills</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure to meet deadlines</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to multi-task</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work in a fast paced environment</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to multi-task and resolve difficult situations</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good logistic skills.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with shipping practices and procedures</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; I/P, telephony or computer product knowledge desired</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Certification on forklift equipment.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong customer service skills</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledge of EPA, OSHA and safety regulations</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and decision making skills</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong leadership skills</span></p><p class=\"MsoNormal\"><span><strong>&nbsp;</strong></span></p><p class=\"MsoNormal\" style=\"margin: 7.2pt 0cm;\"><span><strong>Education/Experience Requirements</strong></span></p><p class=\"MsoNoSpacing\" style=\"margin: 7.2pt 0cm 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High School Diploma, or equivalent</span></p><p class=\"MsoNoSpacing\" style=\"margin: 7.2pt 0cm 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7-10 years of Warehouse experience</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7-10 years of inventory knowledge</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7-10 years customer service</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP.</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Safety training and certificates may be required</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; EPA/Hazmat Training may be required</span></p><p class=\"MsoListParagraph\" style=\"margin: 7.2pt 9.35pt 7.2pt 36pt;\"><span>&nbsp;</span></p><p class=\"MsoNormal\" style=\"margin: 7.2pt 0cm;\"><span><strong>Supervisory Responsibility</strong></span></p><p><span>No direct reports, acts as a Team Lead</span></p><div><br>#LI-AG1</div><div><p style=\"margin-bottom: 6.75pt;\">&nbsp;</p><p style=\"margin-bottom: 6.75pt;\"><span>Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.</span></p><p style=\"margin-bottom: 6.75pt;\"><span>Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.</span></p></div><div><br>&nbsp;</div>",
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