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IT Manager – Endpoint & End User Technology Services

Eigx Fa Us6 Oraclecloud Com CX · Plano, TX, United States · Hybrid · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

Field	Value
Company	Eigx Fa Us6 Oraclecloud Com CX
Title	IT Manager – Endpoint & End User Technology Services
Normalized title	-
Department / team	1IT - Information Systems
Location	Plano, TX, United States
Work model	Hybrid / Hybrid
Employment type	Full Time
Salary	-
Status	active
ATS provider	Oracle Recruiting Cloud / Fusion HCM
Posted / first seen	2026-06-04 / 2026-06-06
Changed / last seen	2026-06-06 / 2026-06-06

Related slices

Page	What it contains	Open
Company jobs	Active postings from Eigx Fa Us6 Oraclecloud Com CX.	Open
Company breakdowns	Role, location, ATS, and work model facets for this company.	Open
ATS provider jobs	Active postings observed through Oracle Recruiting Cloud / Fusion HCM.	Open
Provider filtered search	The same provider as a filtered job collection.	Open
City jobs	Active postings in Plano.	Open
Department jobs	Active postings in 1IT - Information Systems.	Open
Work model jobs	Active Hybrid postings.	Open
Lifecycle events	Open, update, close, and reopen events for this posting.	Open
Original posting	Canonical source or apply URL captured from the ATS.	Open

Linked records

Company	Eigx Fa Us6 Oraclecloud Com CX
Source	ac10e54c-e4ba-412f-9893-b1993ec371cf
ATS provider	Oracle Recruiting Cloud / Fusion HCM

Description

Description IT Manager – Endpoint & End User Technology Services This position is hybrid working from our Legacy West Support Center located in Plano, Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role The IT Manager, End User Computing & Device Management is a strategic and hands-on leader responsible for the stability, reliability, security, lifecycle management, and continuous improvement of SBH end-user technology services. This role leads daily operations and long-range planning for corporate, retail, distribution center, and field endpoint environments, including desktops, laptops, Mac devices, iPads, mobile phones, handheld/RF devices, printers, collaboration tools, and related support platforms. The position manages technical teams and service partners responsible for endpoint support, mobility operations, device management, service delivery, asset management, incident response, change execution, and vendor coordination. The role is accountable for ensuring operational performance, customer experience, security compliance, project execution, financial stewardship, and alignment to business priorities. This leader is expected to champion ITSM discipline, use data to drive performance, influence cross-functional decisions, mentor and develop associates, and bring forward modern solutions, including responsible use of artificial intelligence and automation, to improve operational efficiency, knowledge management, reporting, device fleet insight, self-service, and service quality. Responsibilities 1. End User Computing & Mobility Operations Management Oversee day-to-day operations for EUC, mobility, endpoint support, and related IT services across corporate offices, stores, distribution centers, field users, and remote work environments. Ensure endpoint services are reliable, secure, supportable, and aligned to business needs, service level expectations, contractual obligations, and customer experience goals. Serve as an escalation leader for high-impact incidents affecting end-user technology, mobility services, device connectivity, endpoint access, application usability, and service availability. Coordinate operational delivery across internal IT teams, Managed Service Providers (MSPs), vendors, security, networking, infrastructure, service desk, and business stakeholders. Drive root-cause analysis, preventive action, and continuous improvement for recurring incidents, systemic failures, performance trends, and gaps in operational execution. 2. Device Management, Endpoint Platforms & Lifecycle Strategy Own the operational strategy and lifecycle roadmap for assigned endpoint and mobile device fleets, including refresh planning, standardization, configuration management, OS readiness, patching, inventory accuracy, and end-of-life planning. Lead device management practices across Windows, macOS, iOS/iPadOS, Android, and specialized handheld/RF environments using modern management tools and governance standards. Oversee endpoint platform capabilities such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, mobile device management, software deployment, imaging, zero-touch provisioning, and device compliance reporting. Partner with business teams to plan and execute hardware refreshes, store technology deployments, mobility upgrades, kitting, shipping, returns, recycling, warranty support, break/fix processes, and asset recovery. Develop repeatable standards for endpoint build, enrollment, configuration, security baselines, application deployment, documentation, testing, and production readiness. 3. ITSM, Incident, Problem, Change & Operational Governance Champion ITSM across the IT organization by improving how support requests, incidents, problems, changes, knowledge articles, and service delivery processes are logged, routed, prioritized, tracked, measured, and resolved. Establish and maintain operating practices that improve service quality, reduce ticket aging, increase first-contact resolution, strengthen communication, and create measurable accountability. Lead or contribute to change management, CAB readiness, release planning, deployment validation, risk review, backout planning, and post-implementation review for endpoint and mobility changes. Ensure operational processes support audit readiness, security requirements, software compliance, asset controls, and documented evidence for assigned technology areas. Use operational data, support trends, and business feedback to identify improvements in workflow, staffing, vendor performance, documentation, and customer experience. 4. Strategy, AI Enablement & Continuous Improvement Develop and execute a multi-year EUC and device management strategy that improves supportability, scalability, security, cost efficiency, user experience, automation, and operational maturity. Evaluate emerging technologies and recommend solutions that enable future-state business capabilities, improve operational resilience, and align with enterprise architecture, security, and financial priorities. Identify and implement practical AI and automation use cases that support IT operations, including ticket analysis, knowledge management, documentation, endpoint fleet analytics, proactive risk detection, self-service enablement, reporting, and operational decision support. Use AI tools responsibly to improve productivity and insight while maintaining appropriate human review, data privacy, security controls, compliance expectations, and transparency around AI-assisted outputs. Translate technical opportunities, risks, and constraints into business-relevant recommendations for leadership and stakeholders. 5. Vendor, Contract, Budget & Asset Management Manage assigned vendor, partner, and MSP relationships, including service expectations, escalations, performance reviews, contract inputs, renewals, service improvements, and accountability to deliverables. Support annual budget planning, forecasting, cost control, invoice validation, capital planning, operating expense management, software/license optimization, and cost-benefit analysis for assigned services. Maintain disciplined asset management practices for assigned hardware and software, including inventory accuracy, procurement coordination, deployment tracking, recovery, reconciliation, and lifecycle reporting. Evaluate financial and operational trade-offs for technology alternatives, vendor options, support models, refresh timing, and service delivery improvements. Ensure technology investments are aligned to business needs, risk reduction, operational efficiency, and measurable outcomes. 6. Security, Compliance, Risk & Audit Readiness Partner with security, infrastructure, compliance, audit, and risk teams to ensure EUC and mobility services adhere to security policies, IT standards, regulatory expectations, and internal control requirements. Strengthen endpoint security posture through device compliance, patch readiness, access controls, certificate/profile governance, secure configuration, encryption, logging, and timely remediation of identified risks. Ensure changes, deployments, configurations, and support processes are documented, tested, approved, and controlled in accordance with IT governance practices. Prepare, maintain, and review evidence needed for audits, assessments, SOX-related requests, asset validation, vendor reviews, and operational governance activities. Promote a culture of security awareness, operational discipline, risk ownership, and compliance within internal teams and service partners. 7. Leadership, Talent Development & Team Accountability Lead, coach, and develop technical associates responsible for EUC, mobility, endpoint operations, desktop support, remote operations, and field/system engineering functions as assigned. Recruit, train, mentor, set expectations, assign responsibilities, monitor performance, provide feedback, conduct performance reviews, and hold team members accountable for delivery and service quality. Build an inclusive, collaborative, high-trust team culture that values ownership, responsiveness, professional communication, documentation, technical growth, and customer-focused execution. Establish clear team goals, operating rhythms, escalation paths, documentation standards, cross-training plans, and individual development plans that support current operations and future capabilities. Influence stakeholders and cross-functional teams without direct authority to achieve project, operational, security, budget, and service outcomes. 8. Data, Reporting & Executive Communication Design, maintain, and evolve operational dashboards, scorecards, KPIs, and executive-level reporting for endpoint services, mobility operations, service quality, vendor performance, ticket trends, asset lifecycle, financial performance, and risk indicators. Use data analysis, AI-assisted analysis where appropriate, and operational insight to identify trends, capacity constraints, performance gaps, process breakdowns, and optimization opportunities. Provide clear, concise, and timely communication to IT leadership, business stakeholders, vendors, and support teams during projects, incidents, changes, and operational reviews. Translate complex technical issues into actionable business language, including impact, risk, timeline, cost, mitigation, ownership, and recommended next steps. Prepare presentations, decision documents, project updates, incident summaries, RCA support, and leadership reporting that enable informed decision-making. Knowledge, skills & abilities requirements Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; equivalent practical experience may be considered. 8-10+ years of progressive IT operations, infrastructure operations, end user computing, endpoint management, mobility, service management, or related enterprise technology experience; 10+ years preferred. 5+ years of experience leading, supervising, coaching, or managing technical teams, preferably in a multi-site, high-availability enterprise environment with progressive leadership responsibility. 5+ years of subject matter expertise in one or more relevant domains, such as desktop/laptop support, mobility, iPads, phones, Android handhelds/RF devices, endpoint management, vendor management, budget management, or IT service delivery. Demonstrated experience managing EUC and mobility operations, including device lifecycle, hardware refreshes, endpoint configuration, software deployment, patching, compliance reporting, support escalation, and operational readiness. Practical experience using AI-enabled tools or automation in an IT or business operations environment, including the ability to identify appropriate use cases, create effective prompts or workflows, analyze outputs, protect sensitive data, and apply human oversight before business decisions are made. Working knowledge of modern endpoint and device management platforms such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, ServiceNow, and related ITSM/ITAM toolsets. Strong understanding of ITSM and ITIL practices, including incident, problem, change, asset, configuration, knowledge, and service level management; ITIL certification preferred. Experience establishing standard processes, operational controls, KPIs, dashboards, governance practices, and performance management routines that improve service delivery and accountability. Ability to manage cross-functional initiatives, influence stakeholders, and coordinate work across infrastructure, networking, security, application, service desk, procurement, finance, vendors, MSPs, and business teams. Strong business acumen, including the ability to estimate financial impact, evaluate technology alternatives, manage budgets, optimize costs, support contracts, and make recommendations that balance service, risk, cost, and timing. Broad technical understanding of enterprise architecture, network and security architecture, endpoint security, identity/access concepts, cloud and on-prem environments, SDLC methodologies, DevOps concepts, and IT standards and controls. Excellent analytical, organizational, planning, facilitation, negotiation, written communication, and verbal communication skills. Demonstrated ability to lead calmly during high-impact incidents, communicate effectively under pressure, drive urgency, and facilitate efficient resolution of issues affecting system, application, endpoint, or service performance. Ability to quickly understand existing, new, and emerging technologies and determine how they can enable future-state business capabilities, improve operational maturity, and drive targeted business outcomes. Competencies & attributes Passionate Learner - Demonstrates curiosity about the business, technology, customers, and team performance; applies learning quickly; shares knowledge; and uses feedback to improve processes and outcomes. Flexible & Agile Adapter - Responds effectively to change and ambiguity; keeps calm under pressure; adapts plans when needed; and maintains focus on delivery despite obstacles. Talent Builder - Develops associates through coaching, clear expectations, feedback, recognition, cross-training, and growth opportunities; builds a diverse team with the right skills and knowledge. Effective Communicator - Communicates with clarity, professionalism, accuracy, emotional awareness, and appropriate business context; actively listens and encourages input from others. Team Builder - Creates trust, collaboration, inclusion, and shared ownership across the team and with partner groups; handles conflict effectively and models humility. Customer Focused Partner - Understands internal and external customer needs and uses customer impact as a key driver for priorities, service improvements, and technology decisions. Strategic Thinker - Develops practical, forward-looking, cost-effective strategies; uses data and broad business context to bring new ideas to life and improve scalability. Big Picture Thinker - Understands how IT operations, stores, distribution centers, corporate teams, vendors, and business functions interconnect; seeks feedback and adapts plans accordingly. Results Driver - Drives execution, removes barriers, manages competing priorities, uses resources wisely, and holds self and team accountable to high standards of delivery. Problem Solver & Decision Maker - Uses operational data, customer feedback, technical insight, financial impact, risk assessment, and stakeholder input to make sound recommendations and decisions. Working conditions & physical requirements This will be a hybrid role required to be onsite at the Corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary; however, occasional travel to company locations may be required . Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work. Benefits We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #Hybrid

Full job record

Job ID	277fe41663c90ee690224fc2b7ec76f0d36c5ed8
Org ID	58503b12-0abf-4ffa-b9ba-83c1be3a8302
Source ID	ac10e54c-e4ba-412f-9893-b1993ec371cf
Board ID	ac10e54c-e4ba-412f-9893-b1993ec371cf
Provider	oracle_hcm
Provider Job Key	50973
Title	IT Manager – Endpoint & End User Technology Services
Normalized Title	—
Status	active
Active	yes
Location Text	Plano, TX, United States
Department	1IT - Information Systems
Team	—
Employment Type	full_time
Workplace Type	hybrid
Remote Policy	hybrid
Country	United States
Region	TX
City	Plano
Salary Raw	Description IT Manager – Endpoint & End User Technology Services This position is hybrid working from our Legacy West Support Center located in Plano, Texas About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. About the role The IT Manager, End User Computing & Device Management is a strategic and hands-on leader responsible for the stability, reliability, security, lifecycle management, and continuous improvement of SBH end-user technology services. This role leads daily operations and long-range planning for corporate, retail, distribution center, and field endpoint environments, including desktops, laptops, Mac devices, iPads, mobile phones, handheld/RF devices, printers, collaboration tools, and related support platforms. The position manages technical teams and service partners responsible for endpoint support, mobility operations, device management, service delivery, asset management, incident response, change execution, and vendor coordination. The role is accountable for ensuring operational performance, customer experience, security compliance, project execution, financial stewardship, and alignment to business priorities. This leader is expected to champion ITSM discipline, use data to drive performance, influence cross-functional decisions, mentor and develop associates, and bring forward modern solutions, including responsible use of artificial intelligence and automation, to improve operational efficiency, knowledge management, reporting, device fleet insight, self-service, and service quality. Responsibilities 1. End User Computing & Mobility Operations Management Oversee day-to-day operations for EUC, mobility, endpoint support, and related IT services across corporate offices, stores, distribution centers, field users, and remote work environments. Ensure endpoint services are reliable, secure, supportable, and aligned to business needs, service level expectations, contractual obligations, and customer experience goals. Serve as an escalation leader for high-impact incidents affecting end-user technology, mobility services, device connectivity, endpoint access, application usability, and service availability. Coordinate operational delivery across internal IT teams, Managed Service Providers (MSPs), vendors, security, networking, infrastructure, service desk, and business stakeholders. Drive root-cause analysis, preventive action, and continuous improvement for recurring incidents, systemic failures, performance trends, and gaps in operational execution. 2. Device Management, Endpoint Platforms & Lifecycle Strategy Own the operational strategy and lifecycle roadmap for assigned endpoint and mobile device fleets, including refresh planning, standardization, configuration management, OS readiness, patching, inventory accuracy, and end-of-life planning. Lead device management practices across Windows, macOS, iOS/iPadOS, Android, and specialized handheld/RF environments using modern management tools and governance standards. Oversee endpoint platform capabilities such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, mobile device management, software deployment, imaging, zero-touch provisioning, and device compliance reporting. Partner with business teams to plan and execute hardware refreshes, store technology deployments, mobility upgrades, kitting, shipping, returns, recycling, warranty support, break/fix processes, and asset recovery. Develop repeatable standards for endpoint build, enrollment, configuration, security baselines, application deployment, documentation, testing, and production readiness. 3. ITSM, Incident, Problem, Change & Operational Governance Champion ITSM across the IT organization by improving how support requests, incidents, problems, changes, knowledge articles, and service delivery processes are logged, routed, prioritized, tracked, measured, and resolved. Establish and maintain operating practices that improve service quality, reduce ticket aging, increase first-contact resolution, strengthen communication, and create measurable accountability. Lead or contribute to change management, CAB readiness, release planning, deployment validation, risk review, backout planning, and post-implementation review for endpoint and mobility changes. Ensure operational processes support audit readiness, security requirements, software compliance, asset controls, and documented evidence for assigned technology areas. Use operational data, support trends, and business feedback to identify improvements in workflow, staffing, vendor performance, documentation, and customer experience. 4. Strategy, AI Enablement & Continuous Improvement Develop and execute a multi-year EUC and device management strategy that improves supportability, scalability, security, cost efficiency, user experience, automation, and operational maturity. Evaluate emerging technologies and recommend solutions that enable future-state business capabilities, improve operational resilience, and align with enterprise architecture, security, and financial priorities. Identify and implement practical AI and automation use cases that support IT operations, including ticket analysis, knowledge management, documentation, endpoint fleet analytics, proactive risk detection, self-service enablement, reporting, and operational decision support. Use AI tools responsibly to improve productivity and insight while maintaining appropriate human review, data privacy, security controls, compliance expectations, and transparency around AI-assisted outputs. Translate technical opportunities, risks, and constraints into business-relevant recommendations for leadership and stakeholders. 5. Vendor, Contract, Budget & Asset Management Manage assigned vendor, partner, and MSP relationships, including service expectations, escalations, performance reviews, contract inputs, renewals, service improvements, and accountability to deliverables. Support annual budget planning, forecasting, cost control, invoice validation, capital planning, operating expense management, software/license optimization, and cost-benefit analysis for assigned services. Maintain disciplined asset management practices for assigned hardware and software, including inventory accuracy, procurement coordination, deployment tracking, recovery, reconciliation, and lifecycle reporting. Evaluate financial and operational trade-offs for technology alternatives, vendor options, support models, refresh timing, and service delivery improvements. Ensure technology investments are aligned to business needs, risk reduction, operational efficiency, and measurable outcomes. 6. Security, Compliance, Risk & Audit Readiness Partner with security, infrastructure, compliance, audit, and risk teams to ensure EUC and mobility services adhere to security policies, IT standards, regulatory expectations, and internal control requirements. Strengthen endpoint security posture through device compliance, patch readiness, access controls, certificate/profile governance, secure configuration, encryption, logging, and timely remediation of identified risks. Ensure changes, deployments, configurations, and support processes are documented, tested, approved, and controlled in accordance with IT governance practices. Prepare, maintain, and review evidence needed for audits, assessments, SOX-related requests, asset validation, vendor reviews, and operational governance activities. Promote a culture of security awareness, operational discipline, risk ownership, and compliance within internal teams and service partners. 7. Leadership, Talent Development & Team Accountability Lead, coach, and develop technical associates responsible for EUC, mobility, endpoint operations, desktop support, remote operations, and field/system engineering functions as assigned. Recruit, train, mentor, set expectations, assign responsibilities, monitor performance, provide feedback, conduct performance reviews, and hold team members accountable for delivery and service quality. Build an inclusive, collaborative, high-trust team culture that values ownership, responsiveness, professional communication, documentation, technical growth, and customer-focused execution. Establish clear team goals, operating rhythms, escalation paths, documentation standards, cross-training plans, and individual development plans that support current operations and future capabilities. Influence stakeholders and cross-functional teams without direct authority to achieve project, operational, security, budget, and service outcomes. 8. Data, Reporting & Executive Communication Design, maintain, and evolve operational dashboards, scorecards, KPIs, and executive-level reporting for endpoint services, mobility operations, service quality, vendor performance, ticket trends, asset lifecycle, financial performance, and risk indicators. Use data analysis, AI-assisted analysis where appropriate, and operational insight to identify trends, capacity constraints, performance gaps, process breakdowns, and optimization opportunities. Provide clear, concise, and timely communication to IT leadership, business stakeholders, vendors, and support teams during projects, incidents, changes, and operational reviews. Translate complex technical issues into actionable business language, including impact, risk, timeline, cost, mitigation, ownership, and recommended next steps. Prepare presentations, decision documents, project updates, incident summaries, RCA support, and leadership reporting that enable informed decision-making. Knowledge, skills & abilities requirements Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; equivalent practical experience may be considered. 8-10+ years of progressive IT operations, infrastructure operations, end user computing, endpoint management, mobility, service management, or related enterprise technology experience; 10+ years preferred. 5+ years of experience leading, supervising, coaching, or managing technical teams, preferably in a multi-site, high-availability enterprise environment with progressive leadership responsibility. 5+ years of subject matter expertise in one or more relevant domains, such as desktop/laptop support, mobility, iPads, phones, Android handhelds/RF devices, endpoint management, vendor management, budget management, or IT service delivery. Demonstrated experience managing EUC and mobility operations, including device lifecycle, hardware refreshes, endpoint configuration, software deployment, patching, compliance reporting, support escalation, and operational readiness. Practical experience using AI-enabled tools or automation in an IT or business operations environment, including the ability to identify appropriate use cases, create effective prompts or workflows, analyze outputs, protect sensitive data, and apply human oversight before business decisions are made. Working knowledge of modern endpoint and device management platforms such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, ServiceNow, and related ITSM/ITAM toolsets. Strong understanding of ITSM and ITIL practices, including incident, problem, change, asset, configuration, knowledge, and service level management; ITIL certification preferred. Experience establishing standard processes, operational controls, KPIs, dashboards, governance practices, and performance management routines that improve service delivery and accountability. Ability to manage cross-functional initiatives, influence stakeholders, and coordinate work across infrastructure, networking, security, application, service desk, procurement, finance, vendors, MSPs, and business teams. Strong business acumen, including the ability to estimate financial impact, evaluate technology alternatives, manage budgets, optimize costs, support contracts, and make recommendations that balance service, risk, cost, and timing. Broad technical understanding of enterprise architecture, network and security architecture, endpoint security, identity/access concepts, cloud and on-prem environments, SDLC methodologies, DevOps concepts, and IT standards and controls. Excellent analytical, organizational, planning, facilitation, negotiation, written communication, and verbal communication skills. Demonstrated ability to lead calmly during high-impact incidents, communicate effectively under pressure, drive urgency, and facilitate efficient resolution of issues affecting system, application, endpoint, or service performance. Ability to quickly understand existing, new, and emerging technologies and determine how they can enable future-state business capabilities, improve operational maturity, and drive targeted business outcomes. Competencies & attributes Passionate Learner - Demonstrates curiosity about the business, technology, customers, and team performance; applies learning quickly; shares knowledge; and uses feedback to improve processes and outcomes. Flexible & Agile Adapter - Responds effectively to change and ambiguity; keeps calm under pressure; adapts plans when needed; and maintains focus on delivery despite obstacles. Talent Builder - Develops associates through coaching, clear expectations, feedback, recognition, cross-training, and growth opportunities; builds a diverse team with the right skills and knowledge. Effective Communicator - Communicates with clarity, professionalism, accuracy, emotional awareness, and appropriate business context; actively listens and encourages input from others. Team Builder - Creates trust, collaboration, inclusion, and shared ownership across the team and with partner groups; handles conflict effectively and models humility. Customer Focused Partner - Understands internal and external customer needs and uses customer impact as a key driver for priorities, service improvements, and technology decisions. Strategic Thinker - Develops practical, forward-looking, cost-effective strategies; uses data and broad business context to bring new ideas to life and improve scalability. Big Picture Thinker - Understands how IT operations, stores, distribution centers, corporate teams, vendors, and business functions interconnect; seeks feedback and adapts plans accordingly. Results Driver - Drives execution, removes barriers, manages competing priorities, uses resources wisely, and holds self and team accountable to high standards of delivery. Problem Solver & Decision Maker - Uses operational data, customer feedback, technical insight, financial impact, risk assessment, and stakeholder input to make sound recommendations and decisions. Working conditions & physical requirements This will be a hybrid role required to be onsite at the Corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary; however, occasional travel to company locations may be required . Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work. Benefits We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount! #Hybrid
Salary Min	—
Salary Max	—
Salary Currency	—
Salary Period	day
Source URL	https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/50973
Apply URL	https://eigx.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/50973
First Seen At	2026-06-06 11:15:36Z
Last Seen At	2026-06-06 11:15:36Z
Last Checked At	2026-06-06 11:15:36Z
Last Changed At	2026-06-06 11:15:36Z
Inactive At	—
Source Posted At	2026-06-04 23:03:15Z
Source Updated At	—
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    "ShortDescriptionStr": "Come join us at Sally Beauty!\nThe IT Manager, End User Computing & Device Management leads end-user technology operations, driving performance, security, and innovation across enterprise systems and devices.",
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    "ExternalDescriptionStr": "<div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 16pt; line-height: 107%;\"><strong>IT Manager – Endpoint &amp; End User Technology Services</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><i><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">This position is hybrid working from our Legacy West Support Center located in Plano, Texas</span></i></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>About Sally Beauty Holdings, Inc.</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.</span></span></p></div><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>About the role</strong></span></span></p></div><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">The IT Manager, End User Computing &amp; Device Management is a strategic and hands-on leader responsible for the stability, reliability, security, lifecycle management, and continuous improvement of SBH end-user technology services. This role leads daily operations and long-range planning for corporate, retail, distribution center, and field endpoint environments, including desktops, laptops, Mac devices, iPads, mobile phones, handheld/RF devices, printers, collaboration tools, and related support platforms.</span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">The position manages technical teams and service partners responsible for endpoint support, mobility operations, device management, service delivery, asset management, incident response, change execution, and vendor coordination. The role is accountable for</span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">ensuring operational performance, customer experience, security compliance, project execution, financial stewardship, and alignment to business priorities.</span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">This leader is expected to champion ITSM discipline, use data to drive performance, influence cross-functional decisions, mentor and develop associates, and bring forward modern solutions, including responsible use of artificial intelligence and automation, to improve operational efficiency, knowledge management, reporting, device fleet insight, self-service, and service quality.</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>Responsibilities</strong></span></span></p><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><strong>1. End User Computing &amp; Mobility Operations Management</strong></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Oversee day-to-day operations for EUC, mobility, endpoint support, and related IT services across corporate offices, stores, distribution centers, field users, and remote work environments.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Ensure endpoint services are reliable, secure, supportable, and aligned to business needs, service level expectations, contractual obligations, and customer experience goals.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Serve as an escalation leader for high-impact incidents affecting end-user technology, mobility services, device connectivity, endpoint access, application usability, and service availability.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Coordinate operational delivery across internal IT teams, Managed Service Providers (MSPs), vendors, security, networking, infrastructure, service desk, and business stakeholders.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Drive root-cause analysis, preventive action, and continuous improvement for recurring incidents, systemic failures, performance trends, and gaps in operational execution.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>2. Device Management, Endpoint Platforms &amp; Lifecycle Strategy</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Own the operational strategy and lifecycle roadmap for assigned endpoint and mobile device fleets, including refresh planning, standardization, configuration management, OS readiness, patching, inventory accuracy, and end-of-life planning.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Lead device management practices across Windows, macOS, iOS/iPadOS, Android, and specialized handheld/RF environments using modern management tools and governance standards.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Oversee endpoint platform capabilities such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, mobile device</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">management, software deployment, imaging, zero-touch provisioning, and device compliance reporting.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Partner with business teams to plan and execute hardware refreshes, store technology deployments, mobility upgrades, kitting, shipping, returns, recycling, warranty support, break/fix processes, and asset recovery.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Develop repeatable standards for endpoint build, enrollment, configuration, security baselines, application deployment, documentation, testing, and production readiness.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>3. ITSM, Incident, Problem, Change &amp; Operational Governance</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Champion ITSM across the IT organization by improving how support requests, incidents, problems, changes, knowledge articles, and service delivery processes are logged, routed, prioritized, tracked, measured, and resolved.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Establish and maintain operating practices that improve service quality, reduce ticket aging, increase first-contact resolution, strengthen communication, and create measurable accountability.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Lead or contribute to change management, CAB readiness, release planning, deployment validation, risk review, backout planning, and post-implementation review for endpoint and mobility changes.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Ensure operational processes support audit readiness, security requirements, software compliance, asset controls, and documented evidence for assigned technology areas.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Use operational data, support trends, and business feedback to identify improvements in workflow, staffing, vendor performance, documentation, and customer experience.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>4. Strategy, AI Enablement &amp; Continuous Improvement</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Develop and execute a multi-year EUC and device management strategy that improves supportability, scalability, security, cost efficiency, user experience, automation, and operational maturity.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Evaluate emerging technologies and recommend solutions that enable future-state business capabilities, improve operational resilience, and align with enterprise architecture, security, and financial priorities.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Identify and implement practical AI and automation use cases that support IT operations, including ticket analysis, knowledge management, documentation, endpoint fleet analytics, proactive risk detection, self-service enablement, reporting, and operational decision support.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Use AI tools responsibly to improve productivity and insight while maintaining appropriate human review, data privacy, security controls, compliance expectations, and transparency around AI-assisted outputs.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Translate technical opportunities, risks, and constraints into business-relevant recommendations for leadership and stakeholders.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>5. Vendor, Contract, Budget &amp; Asset Management</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Manage assigned vendor, partner, and MSP relationships, including service expectations, escalations, performance reviews, contract inputs, renewals, service improvements, and accountability to deliverables.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Support annual budget planning, forecasting, cost control, invoice validation, capital planning, operating expense management, software/license optimization, and cost-benefit analysis for assigned services.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Maintain disciplined asset management practices for assigned hardware and software, including inventory accuracy, procurement coordination, deployment tracking, recovery, reconciliation, and lifecycle reporting.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Evaluate financial and operational trade-offs for technology alternatives, vendor options, support models, refresh timing, and service delivery improvements.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Ensure technology investments are aligned to business needs, risk reduction, operational efficiency, and measurable outcomes.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>6. Security, Compliance, Risk &amp; Audit Readiness</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Partner with security, infrastructure, compliance, audit, and risk teams to ensure EUC and mobility services adhere to security policies, IT standards, regulatory expectations, and internal control requirements.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Strengthen endpoint security posture through device compliance, patch readiness, access controls, certificate/profile governance, secure configuration, encryption, logging, and timely remediation of identified risks.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Ensure changes, deployments, configurations, and support processes are documented, tested, approved, and controlled in accordance with IT governance practices.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Prepare, maintain, and review evidence needed for audits, assessments, SOX-related requests, asset validation, vendor reviews, and operational governance activities.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Promote a culture of security awareness, operational discipline, risk ownership, and compliance within internal teams and service partners.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>7. Leadership, Talent Development &amp; Team Accountability</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Lead, coach, and develop technical associates responsible for EUC, mobility, endpoint operations, desktop support, remote operations, and field/system engineering functions as assigned.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Recruit, train, mentor, set expectations, assign responsibilities, monitor performance, provide feedback, conduct performance reviews, and hold team members accountable for delivery and service quality.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Build an inclusive, collaborative, high-trust team culture that values ownership, responsiveness, professional communication, documentation, technical growth, and customer-focused execution.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Establish clear team goals, operating rhythms, escalation paths, documentation standards, cross-training plans, and individual development plans that support current operations and future capabilities.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Influence stakeholders and cross-functional teams without direct authority to achieve project, operational, security, budget, and service outcomes.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\"><strong>8. Data, Reporting &amp; Executive Communication</strong></span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Design, maintain, and evolve operational dashboards, scorecards, KPIs, and executive-level reporting for endpoint services, mobility operations, service quality, vendor performance, ticket trends, asset lifecycle, financial performance, and risk indicators.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Use data analysis, AI-assisted analysis where appropriate, and operational insight to identify trends, capacity constraints, performance gaps, process breakdowns, and optimization opportunities.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Provide clear, concise, and timely communication to IT leadership, business stakeholders, vendors, and support teams during projects, incidents, changes, and operational reviews.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Translate complex technical issues into actionable business language, including impact, risk, timeline, cost, mitigation, ownership, and recommended next steps.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 9pt; line-height: 107%;\">Prepare presentations, decision documents, project updates, incident summaries, RCA support, and leadership reporting that enable informed decision-making.</span></span></p><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>Knowledge, skills &amp; abilities requirements</strong></span></span></p></div><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; margin-left: 0.25in; margin-right: 0in; padding: 0in 0in 1pt;\"><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; equivalent practical experience may be considered.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">8-10+ years of progressive IT operations, infrastructure operations, end user computing, endpoint management, mobility, service management, or related enterprise technology experience; 10+ years preferred.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">5+ years of experience leading, supervising, coaching, or managing technical teams, preferably in a multi-site, high-availability enterprise environment with progressive leadership responsibility.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">5+ years of subject matter expertise in one or more relevant domains, such as desktop/laptop support, mobility, iPads, phones, Android handhelds/RF devices, endpoint management, vendor management, budget management, or IT service delivery.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated experience managing EUC and mobility operations, including device lifecycle, hardware refreshes, endpoint configuration, software deployment, patching, compliance reporting, support escalation, and operational readiness.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Practical experience using AI-enabled tools or automation in an IT or business operations environment, including the ability to identify appropriate use cases, create effective prompts or workflows, analyze outputs, protect sensitive data, and apply human oversight before business decisions are made.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Working knowledge of modern endpoint and device management platforms such as Microsoft Configuration Manager/SCCM, Intune, Ivanti Neurons, JAMF, SOTI, Apple Business Manager, Entra ID, ServiceNow, and related ITSM/ITAM toolsets.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Strong understanding of ITSM and ITIL practices, including incident, problem, change, asset, configuration, knowledge, and service level management; ITIL certification preferred.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Experience establishing standard processes, operational controls, KPIs, dashboards, governance practices, and performance management routines that improve service delivery and accountability.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ability to manage cross-functional initiatives, influence stakeholders, and coordinate work across infrastructure, networking, security, application, service desk, procurement, finance, vendors, MSPs, and business teams.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Strong business acumen, including the ability to estimate financial impact, evaluate technology alternatives, manage budgets, optimize costs, support contracts, and make recommendations that balance service, risk, cost, and timing.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Broad technical understanding of enterprise architecture, network and security architecture, endpoint security, identity/access concepts, cloud and on-prem environments, SDLC methodologies, DevOps concepts, and IT standards and controls.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Excellent analytical, organizational, planning, facilitation, negotiation, written communication, and verbal communication skills.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Demonstrated ability to lead calmly during high-impact incidents, communicate effectively under pressure, drive urgency, and facilitate efficient resolution of issues affecting system, application, endpoint, or service performance.</span></span></p></li><li><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Ability to quickly understand existing, new, and emerging technologies and determine how they can enable future-state business capabilities, improve operational maturity, and drive targeted business outcomes.</span></span></p></li></ul></div><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>Competencies &amp; attributes</strong></span></span></p></div><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Passionate Learner - Demonstrates curiosity about the business, technology, customers, and team performance; applies learning quickly; shares knowledge; and uses feedback to improve processes and outcomes.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Flexible &amp; Agile Adapter - Responds effectively to change and ambiguity; keeps calm under pressure; adapts plans when needed; and maintains focus on delivery despite obstacles.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Talent Builder - Develops associates through coaching, clear expectations, feedback, recognition, cross-training, and growth opportunities; builds a diverse team with the right skills and knowledge.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Effective Communicator - Communicates with clarity, professionalism, accuracy, emotional awareness, and appropriate business context; actively listens and encourages input from others.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Team Builder - Creates trust, collaboration, inclusion, and shared ownership across the team and with partner groups; handles conflict effectively and models humility.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Customer Focused Partner - Understands internal and external customer needs and uses customer impact as a key driver for priorities, service improvements, and technology decisions.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Strategic Thinker - Develops practical, forward-looking, cost-effective strategies; uses data and broad business context to bring new ideas to life and improve scalability.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Big Picture Thinker - Understands how IT operations, stores, distribution centers, corporate teams, vendors, and business functions interconnect; seeks feedback and adapts plans accordingly.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Results Driver - Drives execution, removes barriers, manages competing priorities, uses resources wisely, and holds self and team accountable to high standards of delivery.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">Problem Solver &amp; Decision Maker - Uses operational data, customer feedback, technical insight, financial impact, risk assessment, and stakeholder input to make sound recommendations and decisions.</span></span></p></li></ul><p style=\"margin-bottom: 0in;\">&nbsp;</p><div style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 0in 1pt;\"><p style=\"border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in;\"><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>Working conditions &amp; physical requirements</strong></span></span></p></div><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span style=\"font-size: 10pt; line-height: 107%;\">This will be a hybrid role required to be onsite at the Corporate office on specified days.&nbsp;</span><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.</span></span></p><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">The work is sedentary; however,&nbsp;</span><span style=\"font-size: 10pt; line-height: 107%;\">occasional travel to company locations may be required</span><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.</span></span></p><p><span style=\"color: rgb(192, 0, 0); font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 12pt; line-height: 107%;\"><strong>Benefits</strong></span></span></p><p><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our&nbsp;in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!</span></span></p><p style=\"text-align: justify;\"><span style=\"font-family: &quot;Segoe UI Variable Display&quot;;\"><span lang=\"EN-GB\" style=\"font-size: 10pt; line-height: 107%;\">#Hybrid</span></span></p>",
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