Head of Operations

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  "last_changed_at": "2026-05-30T06:12:36.282Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Belfast, County Antrim, BT15 2AY, United Kingdom",
    "city": "Belfast",
    "region": "County Antrim",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:22:20.143Z",
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    "included": true,
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      "region": "County Antrim",
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    "countries": []
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  "remote_policy": "hybrid",
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  "workplace_type": "hybrid",
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{}

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    "id": "88",
    "isRemote": null,
    "location": {
      "city": "Belfast",
      "state": "County Antrim"
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    "atsLocation": {
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    "departmentId": "18482",
    "locationType": "2",
    "jobOpeningName": "Head of Operations",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full Time Permanent"
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  "detail_job_opening": {
    "location": {
      "city": "Belfast",
      "state": "County Antrim",
      "postalCode": "BT15 2AY",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-05-29",
    "atsLocation": {
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 18pt; font-weight: bold\">Head of Operations</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">ProfileTree is an award-winning digital marketing agency helping organisations across the UK and Ireland generate leads and sales through strategic digital marketing, websites and content.</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">This role is ideal for an experienced operational leader who has successfully managed managers and led multi-disciplinary teams.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">You will be someone who can balance empathy with accountability, creating a positive culture while securing high standards of performance, communication and delivery. You are comfortable having difficult conversations, addressing issues early and helping team members grow through clear expectations and consistent management.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">You will act as the operational backbone of the business, ensuring that managers are supported, teams are aligned and the business runs smoothly as it continues to grow.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Lead and support managers across digital, web and client success teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Create accountability, clear expectations and high performance standards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Identify operational challenges and implement practical solutions</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Improve processes, workflows and communication across teams</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Support recruitment, onboarding and staff development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Monitor performance and drive continuous improvement</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Work closely with directors on operational planning and business growth</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Ensure projects and client delivery are well organised and effectively resourced</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Essential Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">5+ years' experience in an operations or leadership role</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Experience managing managers or team leaders</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Strong people management and performance management skills</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Excellent organisational, communication and problem-solving abilities</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Proven experience improving processes and operational performance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Ability to balance empathy with accountability</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Desirable</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Agency, digital marketing or web industry experience</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Experience supporting growing teams and businesses</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Benefits</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">33 days annual leave (pro-rata)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Additional day's annual leave for each year of service (uncapped)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Hybrid working</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Ongoing professional development</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Private Health Insurance (including mental health, optical, dental and hearing)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Regular team events and activities</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt\">Applications will be reviewed as they are received and the vacancy may close early once a suitable candidate has been appointed.</span></p>",
    "compensation": "DOE",
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    "jobOpeningName": "Head of Operations",
    "departmentLabel": "Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://profiletree.bamboohr.com/careers/88",
    "employmentStatusLabel": "Full Time Permanent"
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}