26-27 School IT Support Specialist (part-time)

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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">SCHOOL IT SUPPORT SPECIALIST (part-time)</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">DO YOU: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">have a passion for instructional technology, the commitment to support student achievement, and the critical thinking skills that will set our staff and students up for success in college and beyond? </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">believe that potential, not zip code, should determine a student’s trajectory for their future? </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">believe in the power of being a girl and that all students have the potential to graduate from high school, go to college, and succeed in life? </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">possess the willingness to collaborate with your colleagues and our school families, doing “whatever it takes,” to make our vision for our students a reality? </span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If so, you are a great candidate to work at Girls Leadership Academy of Wilmington and Spark Academy, and we encourage you to apply for our current </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">School IT Support Specialist<br></span><span style=\"font-weight: bold\"><br><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">position</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">.</span></span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At the heart of GLOW Academy is a focus on “whole girl” education. We seek to foster the growth of leadership and confidence in our students and build and sustain family support, all while engaging all of our students in a rigorous college preparatory program. This means that GLOW emphasizes the following areas to ensure that each girl has a successful 6-12 experience and continues on to college: leadership development, early college and career awareness, health and wellness and expanded opportunities in science, technology, math and the arts. </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment, a comprehensive data proven curriculum, collaboration with support agencies with a facility design that includes space for early intervention when needed, and an inclusive approach that includes families in their children’s most important years.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">WHO WE ARE LOOKING FOR TO JOIN THE GLOW/SPARK TEAM </span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">At GLOW and Spark, we recognize that staff and teachers are the heart of the instructional program at our school. Therefore, the Girls Leadership Academy of Wilmington and Spark Academy are committed to the recruitment and retention of the highest caliber staff and educators dedicated to our mission and our students. We get excited about staff and educators who are fired up about learning; who want to spend their time discussing, preparing and immersing themselves in the work that they do; and who yearn to work collaboratively with their colleagues to build a truly exceptional experience for students. We’re looking for educators who believe that family and community partnerships are crucial and who build relationships that support student learning and success. We value a hunger for feedback and the desire to engage in an ongoing process of reflection and growth for students and faculty. </span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The ideal candidate will have experience in </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\">instructional technology and network management</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">, </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">ideally in a charter school environment, and feels competent to work in a diverse and ever-changing learning environment. We are looking for staff who understand that learning is a lifelong endeavor and who wish to continue to grow and learn as professionals, taking risks, and refining their skills for the benefit of the students we serve.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">The IT Support Specialist will provide hands-on technical assistance to staff and students, ensuring smooth operation of devices, networks, and educational technology systems. This role includes troubleshooting hardware and software issues, managing user accounts and security settings, maintaining accurate technology inventories, and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise, excellent customer service, and a collaborative approach suited for dynamic school environments.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">POSITION DETAILS:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Part-Time, 12-month</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">POSITION:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> School IT Support Specialist</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">AVAILABLE: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">June 1, 2026</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">REPORTS TO:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Operations Director</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">QUALIFICATIONS:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">EDUCATION</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: Associate degree or equivalent experience in Information Technology, Computer Science, or related field</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">EXPERIENCE</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">: 2-3 years in an IT role, preferably in an education facility</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">SCHOOL IT SUPPORT SPECIALIST WILL</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Technical Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide first-level technical support to staff and students for hardware, software, network, and account-related issues.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Troubleshoot and resolve issues with laptops, desktops, tablets, printers, projectors, and interactive whiteboards.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain a help desk ticketing system and ensure timely resolution of requests.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Systems &amp; Network Maintenance</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Assist with setup, configuration, and maintenance of network devices, servers, and classroom technology.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Monitor network performance and assist with troubleshooting connectivity issues.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Maintain an accurate inventory of IT assets and manage device check-in/out procedures.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">User &amp; Security Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support user account creation and permissions management for Google Workspace, Microsoft 365, and other school platforms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ensure compliance with data privacy and cybersecurity best practices, including password management and endpoint security.</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Instructional Technology Support</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Support administration of standardized online testing environments (e.g., NWEA MAP, state assessments).</span></li>\n</ul>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Technology Planning</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with school leadership and the Director of Technology to plan upgrades, deployments, and long-term IT initiatives.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Recommend improvements to enhance system reliability and efficiency.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">WORKING CONDITIONS</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">School-based environment with frequent interaction with students, teachers, and administrators.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">May require occasional lifting of equipment (up to 40 lbs).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Occasional evening or weekend hours during major technology upgrades or events.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Periodic travel between Spark Academy and GLOW Academy campuses as needed.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">KNOWLEDGE/SKILLS/ABILITIES</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Strong troubleshooting skills with Windows, ChromeOS, and macOS devices</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Knowledge of Google Workspace for Education, Microsoft 365, and basic networking concepts (Wi-Fi, DNS, DHCP).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Excellent communication, organization, and customer service skills.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Ability to work independently and collaboratively in a school setting.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Experience with student information systems (SIS) and learning management systems (LMS).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">CompTIA A+, Network+, or similar certifications preferred. </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">OTHER DUTIES</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Other duties as assigned to ensure successful and effective operations of the office/administration and the school</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">COMPENSATION: </span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Commensurate with experience</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">SUPPORT</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">All new staff will attend a formal orientation to learn more about the school, our expectations, and to help acclimate our new employees to the school community.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">TO APPLY:</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Visit the </span><a href=\"https://glowacademy.net/careers/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Careers</span></a><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> page on our website and select “Current Openings.” Click on the position you’re interested in to view the full job description, then click the teal “Apply for this job” button. You’ll be guided through our Bamboo hiring platform to submit your resume and any required materials.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Please note:</span><span style=\"font-family: Arial, sans-serif; font-size: 12pt\"> Possession of a valid TB test issued by the local county board of health or recognized medical authority is required for employment.</span></p>",
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