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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.9.7/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong>Schedule: Wednesday - Sunday 12 pm - 9 pm<br></strong><br><span style=\"background-color: transparent;\">Salinas Valley Health Clinics<br><br></span><div class=\"fr-view\"><p id=\"isPasted\"><strong>SUMMARY</strong></p><p>The Phone Operator must be able to perform the duties described within as well as to meet the company&rsquo;s qualifications and provide excellent customer service. The person in the position of Phone Operator will assist patients by answering a multi-line phone system with accuracy and efficiency and log all phone calls in EMR. All duties and responsibilities of the job description for Medical Receptionist also apply to this position. &nbsp;</p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES&nbsp;</strong></p><p>Includes but not limited to the following:</p><ul><li>Answer incoming calls, provide coverage to all phone queues, minimum 7 hours/day log in time expectation.&nbsp;</li><li>Meet call center daily goals objectives&nbsp;</li><li>Adheres to all phone system related policies&nbsp;</li><li>Follow all phone system related company policies, in real time.</li><li>Ensure EMR tasks are completed according to timeliness requirements&nbsp;</li><li>Adhere to patient-centered medical home policies and procedures in conjunction with NCQA guidelines&nbsp;</li><li>Miscellaneous tasks assigned by management</li><li>Other duties as assigned</li></ul><p><strong>EDUCATION and/or EXPERIENCE</strong></p><ul><li>The employee performing this position is expected to hold a High school diploma or general education degree (&ldquo;GED&rdquo;); and at least 1 year (preferably 2 years) related call center experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. He/she must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers&rsquo; Compensation and self-paying patients, etc.</li></ul><p><strong>PREFERRED</strong></p><p>Bilingual in Spanish.&nbsp;</p><p><strong>SUPERVISORY RESPONSIBILITIES&nbsp;</strong></p><ul><li>This job has <u>no</u> supervisory responsibilities.&nbsp;</li></ul><p id=\"isPasted\"><strong>KNOWLEDGE</strong></p><p>The jobholder must demonstrate current competencies applicable to the job position.&nbsp;</p><ul type=\"disc\"><li>Excellent customer service&nbsp;</li><li>Problem resolution skills&nbsp;</li><li>Critical thinking skills and ability to analyze datasets</li><li>Effective verbal and writing skills&nbsp;</li><li>Microsoft Office knowledge (Word, Excel, and Outlook)&nbsp;</li><li>Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.</li><li>Demonstrates ability to work autonomously and be directly accountable for results</li><li>Demonstrates flexibility&nbsp;</li><li>Exhibits capability to influence and negotiate individual and group decision making</li><li>Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment</li><li>Displays proven ability to positively influence behavior and outcomes</li></ul><p><strong>SKILLS:&nbsp;</strong></p><ul><li>Skill in appropriate assessment and assistance techniques.</li><li>Skill in appropriate use of universal precautions, safe workplace and confidentiality methods. &nbsp;</li><li>Skill in health information management by appropriately charting patient data. &nbsp;</li></ul><!--StartFragment--><p style='box-sizing: border-box; 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--tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">CONDITION OF EMPLOYMENT:</strong></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin: 0in; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Calibri; font-size: 14pt;\"><span style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\">Proof of identity and legal authority to work in the U.S. is a condition of employment. &nbsp;Cypress Healthcare Partners/Salinas Valley Health Clinics will not sponsor applicants for work visas.</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; line-height: 1.25; margin: 0in; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; 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