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    "requisitionDescription": "<div><div><div><div><div><div><div><p style=\"margin-left:0in;\" data-pasted=\"true\"><strong>🏡 Join Our Team: Mortgage Loan Servicing Representative</strong></p><p style=\"margin-left:0in;\">Do you enjoy solving problems, helping people, and keeping things running smoothly behind the scenes? We&rsquo;re looking for a <strong>detail-oriented, member-focused Mortgage Loan Servicing Representative</strong> to join our team! If you thrive in a fast-paced environment, love working with numbers and systems, and take pride in delivering excellent service, we&rsquo;d love to meet you.</p><p style=\"margin-left:0in;\"><strong>💼 What You&rsquo;ll Be Doing</strong></p><p style=\"margin-left:0in;\">Think of yourself as the <strong>go-to expert</strong> who keeps our mortgage and HELOC accounts running smoothly.</p><p style=\"margin-left:0in;\">On any given day, you might:</p><ul type=\"disc\"><li style=\"margin-left:0in;\">Assist members with mortgage and HELOC questions over the phone</li><li style=\"margin-left:0in;\">Respond to email inquiries and help resolve account issues</li><li style=\"margin-left:0in;\">Process loan payments, transactions, and account adjustments</li><li style=\"margin-left:0in;\">Manage escrow impound accounts for taxes and insurance</li><li style=\"margin-left:0in;\">Review reports and monitor mortgage portfolios</li><li style=\"margin-left:0in;\">Process loan documentation such as payoffs, reconveyances, and subordinations</li><li data-pasted=\"true\">Monitor and recommend action for all collateral with delinquent property taxes</li><li style=\"margin-left:0in;\">Research and resolve account discrepancies</li><li style=\"margin-left:0in;\">Ensure accounts and processes stay compliant with policies and regulations</li><li style=\"margin-left:0in;\">Collaborate with internal teams to solve problems and support members</li><li style=\"margin-left:0in;\">Help with audits, reports, and daily balancing</li></ul><p style=\"margin-left:0in;\">In short, you&rsquo;ll help make sure everything behind the scenes of our mortgage servicing process runs <strong>accurately, efficiently, and smoothly</strong>.</p><p style=\"margin-left:0in;\"><strong>⭐ What We&rsquo;re Looking For</strong></p><p style=\"margin-left:0in;\">We&rsquo;re searching for someone who is organized, dependable, and enjoys helping others.</p><p style=\"margin-left:0in;\"><strong>Requirements:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">High school diploma or equivalent</li><li style=\"margin-left:0in;\">At least <strong>2 years of experience in a financial institution</strong>, preferably in mortgage loan servicing</li><li style=\"margin-left:0in;\">Strong communication and customer service skills</li><li style=\"margin-left:0in;\">Attention to detail and strong problem-solving abilities</li><li style=\"margin-left:0in;\">Basic knowledge of loan servicing documentation and regulations</li><li style=\"margin-left:0in;\">Comfortable using Microsoft Windows and core banking systems</li></ul><p style=\"margin-left:0in;\"><strong>🌟 Why You&rsquo;ll Love Working Here</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Supportive and collaborative team environment</li><li style=\"margin-left:0in;\">Opportunities to grow your financial services expertise</li><li style=\"margin-left:0in;\">Meaningful work helping members manage one of their most important investments&mdash;their home</li></ul><p style=\"margin-left:0in;\">If you&rsquo;re ready to bring your <strong>skills, organization, and customer-first mindset</strong> to a team that values what you do, we&rsquo;d love to hear from you!</p><p style=\"margin-left:0in;\">👉 <strong>Apply today and help us keep homeownership running smoothly.</strong></p><p id=\"isPasted\">NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching.</p><p>Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:</p><p>Mortgage Loan Servicing Representative - $23.23/hr to $30.00/hr</p><p>Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate&#39;s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.</p><p><strong>We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.</strong></p><p>NGFCU is an Equal Opportunity Employer</p><p>Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.</p></div></div></div></div></div></div></div>\n<br/>Monday through Friday 8:00 am to 5:00 pm",
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