IT Support Engineer

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  "language": "en",
  "location": {
    "raw": "Ellesmere Port, CH65 4FE, United Kingdom",
    "city": "Ellesmere Port",
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    "confidence": 0.8
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  "inferred_at": "2026-06-03T10:32:22.638Z",
  "launch_scope": {
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    "included": true,
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  "workplace_type": "on_site",
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{
  "list_job": {
    "id": "993",
    "isRemote": null,
    "location": {
      "city": "Ellesmere Port",
      "state": null
    },
    "atsLocation": {
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    "departmentId": "18281",
    "locationType": "2",
    "jobOpeningName": "IT Support Engineer ",
    "departmentLabel": "Brand and Digital",
    "employmentStatusLabel": "Probation - Permanent Contract"
  },
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  "detail_job_opening": {
    "location": {
      "city": "Ellesmere Port",
      "state": null,
      "postalCode": "CH65 4FE",
      "addressCountry": "United Kingdom"
    },
    "datePosted": "2026-04-30",
    "atsLocation": {
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    "description": "<p><span style=\"color: windowtext; font-size: 12pt\"><span>Are you an enthusiastic advocate for animals, driven by the desire to contribute to our overarching goal of ensuring every pet has access to affordable treatment? </span><span>We're</span><span> currently seeking a </span><span>flexible</span><span> In-house</span><span> IT Support Engineer to support our continued growth.</span></span></p>\n<p><span><span>As an IT Support Engineer, </span><span>you</span><span> w</span><span>ould </span><span>be responsible for</span><span> working with our MSP to </span><span>assist</span><span> our clinical and non-clinical staff with their technical needs, administering internal systems</span><span>, </span><span>ensuring documentation is up to date and </span><span>accurate</span><span>, </span><span>and visiting our various locations to </span><span>assist</span><span> with troubleshooting </span><span>and </span><span>hardware installation.</span><br><span>Your role would be to provide the technical support </span><span>that’s</span><span> needed </span><span>to ensure our Nurses and Vets </span><span>can work quickly and efficiently, helping as many pets as possible.</span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>We are a small flexible team, so there w</span><span>ould</span><span> be </span><span>ample opportunities</span><span> to get involved with new and exciting projects and up-skill into various technologies and platforms.</span></span><span> </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">About you:</span></p>\n<p><span><span>Our ideal candidate would be enthusiastic, eager to learn, able to </span><span>assist</span><span> our users </span><span>in a</span><span> calm and friendly </span><span>manner, and</span><span> have experience working on a service desk and administering Microsoft 365.</span><span> Experience working in a medical or veterinary environment is beneficial but not </span><span>required</span><span>. </span></span><br><span>Hold a clean driving licence as travel will be required. </span></p>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span><span>Responsibilities:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Providing </span><span>IT</span><span> support via phone, ticket system, or in person</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Logging tickets and following them through to completion</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Liaising between staff and </span><span>3</span></span><span><span>rd</span></span><span><span> party support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>On-site hardware maintenance and replacement</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assisting</span><span> with </span><span>hardware installation at new sites</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintaining our digital asset register</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintaining IT documentation and keeping it up to date</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Assisting</span><span> with projects and other learning opportunities</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Possible on-call requirements</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Administering various environments (Microsoft 365, vet-specific systems)</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Supporting </span><span>internal and bespoke applications/systems</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Requirements:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Full clean driving licence and </span><span>access to a </span><span>car</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Willing to travel to sites as </span><span>required</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong written and verbal communication</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Strong troubleshooting skills</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Skills &amp; </span><span>Experience:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>1</span></span><span><span>st</span></span><span><span>/2</span></span><span><span>nd</span></span><span><span> line technical experience</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience in basic Microsoft 365 administration</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience </span><span>using</span><span> Microsoft Intune or other MDM platforms</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Experience administering phone systems beneficial</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Good working knowledge of Windows 11 support</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Good understanding of computer networking (experience with Meraki beneficial)</span></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Qualifications:</span></span></span><span> </span></p>\n<ul>\n<li><span><span>CCNA</span><span>/CCENT or equivalent networking qualification</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>CompTIA A+ or equivalent</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Microsoft certifications (beneficial but not </span><span>required</span><span>)</span></span><span> </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Job particulars: </span></p>\n<p><span>contracted hours: 40/week</span></p>\n<p><span>Working days: Monday to Friday</span></p>\n<p><span>Hours of work: 08:30-17:30hrs </span></p>\n<p><span>Holiday allowance: 6 weeks (including bank holidays)</span></p>\n<p><br></p>",
    "compensation": "Up to £33,000 DOE",
    "departmentId": "18281",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "IT Support Engineer ",
    "departmentLabel": "Brand and Digital",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://animaltrust.bamboohr.com/careers/993",
    "employmentStatusLabel": "Probation - Permanent Contract"
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}