Customer Service Senior Specialist

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    "CorporateDescriptionStr": "<p>At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:</p>\n<p>Life … with rewards, benefits and the flexibility to enhance your health and well-being <br/>Career … with opportunities to learn, develop new skills and grow your contribution <br/>Connection … with an inclusive team and commitment to our own and broader communities <br/>It's all here for you... let's Create Your <b>Possible</b></p>\n<p>At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at <a href=\"http://www.myswbenefits.com/\" target=\"_blank\">http://www.myswbenefits.com/</a>. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.</p>\n<p>Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.</p>\n<p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.</p>\n<p>Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.</p>\n<p>As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.</p>\n<p>Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.</p>",
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SW Subsidiaries in the sharing of information through use of verbal communication, email and CRM.&nbsp;</li><li>Send forecast data to Product Planning when pertinent.<span>&nbsp;</span></li><li>Support Inventory Management Operational Excellence through intelligent decision making and coordination with Plants and Distribution Centers.&nbsp;</li><li>Influence peers and non-team members to meet and exceed customer expectations while promoting SW.&nbsp;</li></ul><p><strong>Provide Problem resolution&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li>Utilize resources and procedures to facilitate the timely and correct handling of reported Overages, shortages and damages, and record data in CRM and/or E-trac system.&nbsp;</li><li>Process credit requests promptly and provide the necessary details so that claims may be reviewed and issued within a reasonable timeframe.&nbsp;</li><li>Run reports to document recurring issues at customer and/or regional level including those related to Distribution or Carrier performance.&nbsp;</li><li>Identify internal and external roadblocks to customer satisfaction and regularly provide feedback and ideas on how to remove in order to enhance service.&nbsp;</li></ul><p><strong>Account Management&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li>Maintain current vendor guides and work with regulatory, operations, sites and planning to ensure compliancy.&nbsp;</li><li>Coordinate all facets of account management for Strategic accounts including EDI and Manual orders, shipping updates, credit authorizations, and Vendor Portal management.&nbsp;</li><li>Act as customer expert for business teams – providing guidance and information to peers and management as it pertains to accounts handled.&nbsp;</li><li>Coordinate and attend national and regional shows in partnership with Sales and Marketing.&nbsp;</li><li>Document new procedures and take responsibility for updating current guides and SOPS.&nbsp;</li><li>Demonstrate expert use of CRM including case management, account contact, coding.&nbsp;</li><li>Interpret the validity of data being provided from external groups and suggest changes and corrections as needed.&nbsp;</li></ul><p><strong>Contribute to Department Initiatives&nbsp;</strong></p><ul style=\"list-style-type: disc;\"><li>Facilitate as lead on group and department projects and activities.</li><li>This position is responsible for developing, implementing, documenting and ensuring team compliance with export processes and procedures.<span>&nbsp; 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